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Original Message:

Re: BAD REDWEEK Verification (by Valerie H.):

Hi Robert,

I have reviewed the history of your rental and know that you spoke to our Full Service Manager yesterday and wanted to take just a moment to follow up on your comment about our RedWeek Verified option.

We deeply regret hearing that there was an issue, however, when we verify a rental reservation, we have to verify it based on the information that the resort provides us directly. Because your resort wouldn't guarantee a particular view, we couldn't verify it as Oceanfront and promptly refunded your verification fee.

We sincerely appreciate your understanding in this matter and want to thank you for being a part of the RedWeek community!