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Original Message:
I am a former TIMESHARE EMPLOYEE IN MEXICO (by Ofnilieta A.):
Do not bother talking to them again as they are full of lies. There should be an instruction on how to cancel the contract. Do the written portion. I do not suggest to personally hand in the cancellation letter as they will lie that they did not receive it. If you need to do so, take videos. Send the cancellation letter. There should be a DHL in your area and make sure to keep records of your receipt and a copy of your cancellation letter. The day you sent the letter will count in the five-day cancellation period.