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RE: owners (by NoOneYouKnow):

Lying to get the sale is rampant, not only at this resort.

No one who can do anything about it has the desire to.

No one is on the consumers' side . . . it's a matter of the times we are living in right now.

Anyone's only hope is to be as hateful to them as they are to the consumer, and bug them into working something out for you.

Not that the current AG cares, like previous ones did, but here's a place to complain:

https://www.ago.mo.gov/file-a-complaint

and here's another one:

https://www.bbb.org/en/us/mo/springfield