Diamond Resorts reduces owner benefits again!

Forum: Timeshare Companies

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By B S.

Diamond Resorts reduces owner benefits again!

lancec13 wrote:
Why don't you contact Diamond about its Transitions program where it is taking back a select limited number of units from owners for a small fee. This small fee is definitely less than what EZ-Exit is wanting to charge you. The e-mail you can try is lossmitigation@diamondresorts.com.

DRI's "small fee" is $750 as of yesterday. That's what she was told when my sister-in-law called Diamond wanting to relinquish her EOEY deeded week that she bought from the developer several years ago. Interesting how you must pay them to take your deed so they can resell as points.

Avatar for B S. B S.

10 months ago
May 14, 2019

By Lance C.

bruceb306 wrote:
DRI's "small fee" is $750 as of yesterday. That's what she was told when my sister-in-law called Diamond wanting to relinquish her EOEY deeded week that she bought from the developer several years ago. Interesting how you must pay them to take your deed so they can resell as points.

Yeah, I realize it's not pretty but it's still a lot less than what these so-called "exit" or "cancel" companies will charge. Her other option would be to just stop paying maintenance fees and let it go into foreclosure. The down side would be the many collection calls/letters and a possible ding on her credit rating.

Avatar for Lance C. Lance C.

10 months ago
May 14, 2019

By Lance C.

bruceb306 wrote:
DRI's "small fee" is $750 as of yesterday.

Yes, I realize that $750 is no small fee, but you or your sister-in-law can look at it this way. The $750 deed back fee is cheaper that paying the next maintenance fee.

Avatar for Lance C. Lance C.

10 months ago
May 15, 2019

By B S.

Very true!

Avatar for B S. B S.

10 months ago
May 15, 2019

By Don P.

It's a small price to pay to be free of maintenance fees and assessments for the rest of your life .

Avatar for Don P. Don P.

10 months ago
May 15, 2019

By Irene P.

Diamond is increasing the Transition fee to $1,000 effective June 1.

This would be okay for those who have used and enjoyed their timeshare for many years, but I have heard from 728 Diamond families reporting how they were up-sold into insolvency based on unfair and deceptive sales practices, sometimes just minutes after the rescission period, so paying $1,000 to take it back does not seem benevolent like what happened to this recently retired investment banker:

I said my wife bought this Monarch timeshare 18 years ago. I have hated it. I'm only here to know how to get rid of it. The agent should have said, "Go to your log-in page and click Transition." Instead he said you have to convert to points and sold him $12,000 in points for no reason. The guy has a lot of money so decided just to eat the $12,000, but when he called Diamond they told him he had to wait six month to be eligible so they could ding him for the 2018 maintenance fees!

Avatar for Irene P. Irene P.

10 months ago
May 21, 2019

By Richard S.

The Christian company is in Houston. Thanks for all the information. I did look for and found the Transitions program on Diamond resorts website. This was added recently or I never noticed it. The rules state you cant be in default or foreclosure or if you have already contracted with a timeshare exit company you dont qualify for this program. Once again they have restrictions to exclude people. Glad we are researching before makijng another dumb mistake. Diamond is hoping to avoid negative publicity by offering a small solution to a big problem. I found Liki Tiki Orlando Diamond resort offered on Groupon for $45 a night this past weekend so like I posted before ANY lower class rude obnoxious Motel 6 person now has access and affordable rates to the same resort I can book my points at. This is WRONG way to treat OWNERS

Avatar for Richard S. Richard S.

10 months ago
May 21, 2019

By Alan B.

Diamond Resorts reduces owner benefits again!

21 years owner. Great 20 years ago but today the maintenance fee 300% increase. Benefits degreasing and more owners. Not worth the annual cost. Want to sell points and get out of DRI lying and greedy.

Avatar for Alan B. Alan B.

8 months ago
Jul 28, 2019

By Lance C.

Diamond Resorts reduces owner benefits again!

alanb431 wrote:
21 years owner. Great 20 years ago but today the maintenance fee 300% increase. Benefits degreasing and more owners. Not worth the annual cost. Want to sell points and get out of DRI lying and greedy.

Have you contacted Diamond's loss mitigation program? They are taking back a select, limited number of units from owners provided the owners have their units paid off and the maintenance fees up to date.

The other option is to advertise your unit for sale of giveaway here on RedWeek or other reputable timeshare-related web sites. Just don't pay any company a large, upfront fee to sell or "cancel" your timeshare as those are almost always scams.

Avatar for Lance C. Lance C.

8 months ago
Jul 28, 2019

By Jan S.

Diamond Resorts reduces owner benefits again!

thank you for this information- the marketing hard sell at Diamond continues-- apparently there is a new owner for the Diamond Company...so will see what happens.. I appreciate the information about $1000 cost to take back deed... hopefully in the future when I am ready to give back my Diamond points it will be easier.. the Timeshare industry could be better if they worked cooperatively with their owners.. thank you again for this information on Diamond..

Avatar for Jan S. Jan S.

8 months ago
Jul 28, 2019

By Irene P.

Diamond Resorts reduces owner benefits again!

Lance Diamond has accepted 100% of Transitions requests for members of our 3400 member-sponsored Diamond Facebook. I have contacted exit companies telling them they are being dishonest accepting clients, which renders the client ineligible for Transitions. Transitions cost $1000 and these exit companies are charging $3000 and often can't get them out. One widow paid a company $9000 for 3 contracts. I helped her get her money back 21 months later from the exit company, but now she has to argue with Diamond because she responded to an ad after her husband died. I can't speak for the universe of Diamond members, but anyone on our Facebook has just clicked the Transitions button on their member log-in page and followed instructions. I don't have many good things to say about Diamond after hearing over 700 families report unfair and deceptive sales practices, but on this point (pun intended) I give them high five. The Facebook page was launched by an economics professor who knows more about Diamond points than anyone I have ever encountered. A voluntary surrender is a bitter pill for people like Ben Y who was told he had to buy $12,000 worth of points to convert his deed to points, buying those points unnecessarily. When he called three days after the rescission period they told him sounds like, "he said she said" telling him he had to wait an additional six months so they could ding him for the maintenance fees. They didn't use those exact words. He told the agent, "My wife bought this Monarch deed 18 years ago. I have hated it for 18 years. I am only here to learn how to get rid of it. What do I have to do?" How about that CLARITY promise of respect for the customer, and clear concise transparent and accountable information." https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

Avatar for Irene P. Irene P.

7 months ago
Aug 10, 2019

By Irene P.

Diamond Resorts reduces owner benefits again!

Jan Did they say who the new owner is?

Avatar for Irene P. Irene P.

7 months ago
Aug 10, 2019

By Don P.

If you are dealing directly with Diamond resorts then $ 1,000 to be rid of a lifetime obligation is a bargain .

Avatar for Don P. Don P.

7 months ago
Aug 10, 2019

By Lance C.

Diamond Resorts reduces owner benefits again!

irenep59 wrote:
Transitions cost $1000 and these exit companies are charging $3000 and often can't get them out.

That is one reason why, when people come on boards like these asking how to get rid of their timeshares, I often tell them to first try contacting the resort and to not use any of these companies that claim they can "cancel" your timeshare. It seems like weekly a timeshare owner comes on here asking "Has anyone heard of So-and-so timeshare exit company?".

Avatar for Lance C. Lance C.

7 months ago
Aug 10, 2019

By Joe W.

Diamond Resorts reduces owner benefits again!

I need to talk to a supervisor with Diamond. No one will return my calls!!!! Does anyone have a direct number to contact the new owner? I am being ripped off from points and no reservations. I was an owner with Amber since 1995 and when Diamond took ownership, they are ripping me off!!! taking my money but no service

Avatar for Joe W. Joe W.

5 months ago
Oct 07, 2019

By Clifford B.

cynthial238 wrote:
Irene, I'm not sure if this pertains to the subject in your article. This is a rough draft of a letter I'm in the process of sending. I have been a DRI owner for 5 years. I have never filed a complaint before now but my last upgrade sent me over the edge. It wasn't just pushy sales tactics it was outright lies. I've been reading about a Relinquish Remedy Program that is probably bogus but my thought was to try that first. My first mailing was going to be sent to DRI and CC to Rick Casper. If you could please read the letter and give me some pointers on where to start it would be greatly appreciated.

January 27, 2017 To whom this concerns.

On 10-30-16 while on vacation in Las Vegas, Nevada while staying at Polo Towers we went to the required owners update meeting for using our Diamond Dream Holiday package. Instead of sitting us in the normal group meeting as they usually do Rick Casper took us directly to a private office and started talking about an Owner Update Dinner that we had missed with important updates that we needed to be aware of. He handed me a paper and told me what to write so I could verify I had not been contacted and had not attended the dinner. He said they needed this letter to be able to discuss the updates that we missed at the Owners Dinner. Rick Casper went on for about two hours talking in circles about how there had been major changes in the system telling us our maintenance fees would increase significantly if we did not change over to the new system and once the change took place we would be able to sell our points if we were ever in a position that we needed to. He proceeded to tell us that Diamond was partnering with Amazon and we would be able to use our points to purchase anything you could buy through Amazon. He was asking my husband how much he spent per year with purchases through his business. Through all of this he never mentioned any dollar amount. Finally, after 3 or 4 hours I started asking how much this would cost to upgrade to the new system thinking probably another $10,000 that I did not want to spend. When he finally came in and put the numbers in front of us there was still no price but a breakdown on how much it would cost monthly saying that this was less than the amount my husband told him he was spending on business anyway and that we could purchase all the items through Amazon and it would work out to our advantage. When I finally figured out the dollar amount ($75,000) I said no way was I going to make that decision and that I wanted no part of it. I had just paid off my loan that I had from my Gold membership and was perfectly happy with Gold. He went on to tell us basically that what we had was worthless and we would never be able to sell it if we did not upgrade and our maintenance fees would continue to rise. By this time, we were about 5 hours in. I told my husband I would not make the decision to buy into this because it was too much money. The cost for this was more than double the amount we already had into Diamond. I made it very clear to Rick Casper that I did not want to go into that kind of debt because my husband had some serious health issues. My husband looked at Rick Casper and agreed and Rick Casper said more reason to upgrade because we would be able to sell for 3 to 4 dollars per point. He told us that he was a Real Estate Broker and if we called him after the first of the year he would handle the sale for us so we could go back to where we were GOLD but still have the option to sell later if we chose to do so. He said HE WOULD HANDLE THE SALE BUT NOT TO TELL THE OTHER GUY THAT HAD BEEN SITTING IN ON THE MEETING WHEN HE CAME BACK IN THE ROOM. THAT SHOULD HAVE BEEN MY RED FLAG TO SAY NO AND WALK OUT. Rick Casper knew I did not want to sign. THE ONLY reason I agreed to sign the papers was because he offered to sell our points for us. Rick Casper also said the maintenance fees would be rolled into the financing. Once he wore us down as usual the paperwork started rolling in and of course both of our names (mine and my husbands) were already on everything. Before we left the office, Rick Casper shook our hands and looked me in the eyes and said call me after the first of the year. I emailed him twice before the first of the year, once to ask some questions about Amazon not having anything except for travel brochures for sale and he told me none of that would be available for me until after my Platinum points clicked in. The second email was to ask why I had over $8000 in maintenance fees due by January 1st? The answer to that was they would not allow him to add the fees to the financing. The third email was sent after the first of the year to discuss how to start the process to sell enough points to pay off the new loan. My husband is diagnosed with Stage 4 Cancer and it’s necessary to get out from under this new debt that I did not want to take on. I got no response so I sent a message to his other email address and he sends me an email back telling me Dan will take care of it. I don’t know who Dan is but Dan was very informative with telling me about the Legacy Program that I could go through to sell or pass down to friends and family that will be starting sometime this year or if I want to sell points myself I can list them on EBay and if I find a buyer they (Diamond Resorts) will help close the sale. I had never even heard of the Legacy program until Dan mentioned it to me. If he would have told me how the resale of my points had to be done I would have never signed the contract. RICK CASPER flat out lied to us to get the signatures. I was fine with being a Gold Member that was more than enough points for me. Now I am $75,000 in debt and I have over $8000 in annual fees. Rick Casper set me up to fail.

NONE OF THE ABOVE IS LISTED ANYWHERE IN THE 2017 OWNERS BENEFIT MANUAL. The request I am making is not to opt out completely from Diamond but to Relinquish the NEW UPDATE I was told I needed. I do not need to be a Platinum Member with another $75,000 debt to pay. I never wanted to be Platinum but Rick Casper convinced my husband he was doing the right thing and he would take care of the sale to put us back where we started. I have already paid for my Gold Membership. Hopefully one day my husband and I will be able to travel again and I will be able to access this. But the “New System” we were scammed into buying I do not want and cannot afford. If I was not Lied to I would not have NEVER signed this Contract. I read about the Relinquishment Remedy Program and would like information on how to access it. I wish to cancel the Contract that was signed on October 30, 2016.

Thank you, Cynthia Lashley

Hello, I just signed up with Red Week after reading this posting and wondering what, if any, results were obtained for or by Cynthia B. Reason I ask is that in September 2019 my wife and I were subject to a very similar scam in Las Vegas. And unfortunately the Sales associate was so convincing and kept us there so long that we eventually signed the contract. While we've been holding out hope while being doubtful, we now realize we were scammed for almost $100000, plus increased yearly maintenance fees. I would appreciate knowing if there were any positive results from this similar incident. Thanks. CliffordB40

Avatar for Clifford B. Clifford B.

4 months ago
Dec 01, 2019

By Don P.

I wish there was a way to inform people of the pitfalls of this unconscionable industry . Corporate greed has taken over and frankly it's out of control . Capitalism is great for business owners who are lining their pockets using questionable tactics to sell their over priced products . They pay lobbyist to pay off our elected officials to pass laws protecting this kind of behavior . We had an organization that used to speak for timeshare owners so what does the industry do they bought the organization and uses it now for their own benefit .

Now we have billionaire businessmen running the country and guess who's side they are on . Our only protection is to use common sense and not get sucked into these scams . Unfortunately the industry spends millions of dollars perfecting these one sided presentations and they obviously work .

I'm not putting down the entire industry . There are still some decent properties out there that charge reasonable maintenance fees . I own one on the Las Vegas strip that I wouldn't part with for anything . My maintenance fees just increased to $ 600.00 a year . That's right I own a one bedroom timeshare on the Las Vegas strip right next door to Bellagio and it only costs me $ 600.00 to spend a week there . I only use it for Las Vegas and never trade it . It usually takes no more that a 15 minute phone call to book my week . They treat owners like royalty there .

My point is to shop around and find a real value out there . Unfortunately for the ones trapped in unreasonable contracts the best advice I could give them is to negotiate an exit plan that you can live with . You will recoup you losses over time by not having to pay maintenance fees, assessments and the cost of traveling to and from .

Avatar for Don P. Don P.

4 months ago
Dec 01, 2019

By Wendi G.

Now another change. We have used The Club Select many times and this is the main reason we have kept our Diamond membership, even upgrading a couple of years ago (we bought originally Sunterra in 2000). Now The Club Select is gone and after many chats with people who don't know what they're doing and a phone call to someone who had to keep asking someone else my questions, I was finally told that now that is a part of their Combinations membership. Does anyone actually know what happened to the Club Select? This is a worthless timeshare without it. There are very few resorts with availability for summer 2020, so the choices are VERY limited without the club select. I don't want to go to Orlando and Branson every summer because those are about the only things available! Even worse, when we upgraded a couple of years ago they kept pushing the versatility with Club Select so we bought more points. Then we went to a recap dinner that next January, mainly with new 'suckers' in the room, and they kept pushing Club Select with display boards around the room. Now they've taken it away from us. How is that legal?

Avatar for Wendi G. Wendi G.

3 months ago
Dec 25, 2019

By Don P.

They keep changing programs and increasing fees . CORPORATE GREED !!!!

Avatar for Don P. Don P.

3 months ago
Dec 26, 2019

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