Ocean Sands Resort Reviews & Ratings

I have never in my life been treated so poorly as I was treated at this so-called resort. Apparently, the managers of The Ocean Sands are unaware of their inclusion in the hospitality industry. I made reservations on- line and received confirmation of the reservation. Upon arriving with my husband and two children, who had just spent twelve hours traveling, I was informed that our room was damaged the week prior by a storm and would be out of commission for the week. Not only had they failed to contact us before we made our journey, they took it upon themselves to determine that we would be happy to stay at their sister resort, 2 1/2 blocks from the beach. I asked to see the damaged room. The desk clerk informed me that she didn't know what rooms were damaged. Then I asked to speak to a manager. We were not alone in this situation, two other families were in the lobby also being told the same story. The clerk spoke to someone in the office, behind a closed door, then returned to pick up the phone and some very angry man preceeded to scream, "Everyone must vacate the premises immediately or the police will be called." I told my husband that we would come back later and maybe there would be someone else behind the counter to speak to. Eventually, we agreed to stay at their sister resort until morning when we would be contacted by another manager who would be in at 8 a.m.

The ordeal continues: The next morning at 10 o'clock we still had not heard from anyone, but now knew of 5 other families who arrived to find themselves without a room. Some had booked with the resort in person and paid cash, so it was not just the on-line guest who were mistreated. I decided to go to the Ocean Sands in person to check on the status of our room. The manager told me that she was in the middle of her morning deposit and that I needed to go back to my room at The Atrium and wait for her to contact me, it should be before 12:30 p.m. I preceeded to cause a seen in the lobby, informing other guest of our treatment. I then left and found a new place to stay, on the beach, where we were treated with respect. I would never contact this place again and am intent on imforming everyone I can in order to spare them the frustration of such an ordeal. We wasted the first 24 hours of aour vacation dealing with The Ocean Sands. We were in Virginia Beach the week of July 18th-24th.

Our family of 6 travels extensively; especially because we own over 20 timeshares along the East Coast. The Ocean Sands has location, location, location! The resort is situated right on the boardwalk and beach. You can't ask for a better spot.

We are owners at the Ocean Sands, our 2 bedroom lock-out is spacious and very nicely decorated. Many on-site activities/amenties for the young family or young-at-heart.

We specifically purchased a deeded May timeshare because the weather is fantastic but you'll never deal with crowds.