Just back from our week. We are owners with an Ocean View unit. The resort is great but gets 3 out of 5 stars - read on. Housekeeping...
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Just back from our week. We are owners with
an Ocean View unit. The resort is great but
gets 3 out of 5 stars - read on.
Housekeeping staff seems out of sync with
the rest of the staff - I think they need to be
sharpened up. The first unit they placed us in
was not even cleaned after the previous
guests had left - a snafu by housekeeping.
We were required to wait another two hours
before a unit was available.
Our kitchen lacked some basic items - coffee
filters, pans, lids for pots, bowls. This is not
acceptable.
Lots of construction going on all around the
place.
The large lot to the north where a Ritz hotel
was initially planned is being developed and
heavy construction is pesently going on to
build a high rise condo - similar in style to te
timeshare buildings. Three huge tower cranes
are on the job site. There are great views of
this if you have an "ocean view" room in
either building. They are more
like "ocean/construction" view.
To the south, the third Ko Olina building is in
early stages of construction - site prep and
footings being poured. There is lots of noise
that is obtrusive when you are on the beach.
The overall ambiance is presently below par
now and the lackluster housekeeping is why I
rated an otherwise 5 star property at a 3.
A full service restaurant is under construction
in the original building. In the interim, a buffet
is offered four nights a week. On Tuesday's
there is the "Fia Fia" show and luau. This is a
four hour dinner and show that we think is
worth it if you haven't seen one before.
The Ko Olina golf course is great; as is Roy's
restaurant.
Very nice changes to the pools for the kids.
Back in 2004 the pools were plain. The
two pools now look nice and appropriate for
the property. The pool for the third building
will be even better - something to look
forward to.
The Ihilani Marriott hotel is an easy walk and
it has some good shops and restaurants.
We took the "owners update" tour only to get
the free tickets for snorkeling. The trip is OK
but inferior to the snorkeling you can do on
Maui or Kauai.
The Polynesian Cultural Center is worth the
day trip to the North Shore.
The next 18 months will be less than perfect
here.