I have stayed at Morritt's on four occassions. Something has happened since 2004 with the staff. It is terrible. It started with the...
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I have stayed at Morritt's on four occassions. Something has happened since 2004 with the staff. It
is terrible. It started with the young lady at check in. We had 3 rooms. I asked for us to have rooms
close together. We were from one end of the resort to the other. Then on Monday, when we had
the orientation, well, how rude can a concierge be? I was overwhelmed with anger. I had to leave.
We booked our own excursions. I would not use Morritt's to book anything. She was not busy,
would not wait on us, then we watched as she went and poured herself a drink. Debbie was her
name. I will write her up to RCI also. It took 3 days to receive kitchen towels and potholders. I had
food in the oven when I noticed that I did not have a potholder. I called the front desk, I was
told,"we'll be right over." I asked the maid 3 times, She just didn't have them. The room needed
some updating. This is suppose to be a Gold Crown Resort, it is not. The Grand may be, where we
were is not, our view was of a broken down table, they did come and remove it midweek. I
planned this trip for 2 years, We have stayed before, the resort has not been completely updated
from the Hurricane, they need to finish. They have made some improvements, but it is not
completed. We parked in a field, Tropical Strom Dolly came, we had 6" of water to walk through,
the parking lot was gone, or not finished.
We did eat one meal at Davids that we all thought was very good. If, we had been treated better
by the resort, we would have eated more. After being treated so badly on Monday, we decided
not to spend anymore money there. We always eat their Caribbean night dinners, but not this
year. There is a $8.00 a night resort tax plus you have to pay your electric bill for each room.
We did have daily maid service, we were all very happy with this, and tipped our maid. We all had a
different maid and they all did a very good job.
We love Grand Cayman, I will search somewhere else to stay. I was going to buy a unit this trip,
this is what is so sad, my husband has now said no. I really wanted the Grand. We had toured it
four years ago. I wish I could express to you on paper Debbie's actions on Monday. It was uncalled
for. On Tuesday, my husband walked back through the lobby, he said," do you feel better today?"
She replied, "well yes, I do," He said, "good," "Yesterday, You were not nice" (Actually that's not
how he phrased it, but this is family friendly) He said, she just stared at him...like how do I know
you, she had dealt with me.