Royal Haciendas

Playa del Carmen, Mexico

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Reviews of Royal Haciendas

Playa del Carmen, Mexico


Out of 5
25 reviews
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  • Resort location
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  • Avatar for kimberlyj23
    By kimberlyj23 Mar 25, 2015

    Amazing resort. Very clean. Friendly staff. Lots to do. We love coming here.

  • Avatar for russells129
    By russells129 Dec 20, 2014

    Outstanding location. Nearby golf. Walk to Playa Del Carmen on the beach. Shuttle available to Playa. Massage and spa services on site. Excellent food. All inclusive option is available. Excellent beach and pools. Swim up bar.

  • Avatar for lindac926
    By lindac926 Apr 30, 2013

    A spectacular resort!!

  • Avatar for vickies84
    By vickies84 Mar 2, 2013

    You will enjoy this diamond!

  • Avatar for dorothym90
    By dorothym90 Sep 17, 2011

    Great location away from the craziness and crowds of Cancun, easy access to Playa del Carmen and Cozumel. Beautiful resort, you can get whatever combination of relaxation and activities you'd like. Calmer ocean than Cancun hotel district provides an enjoyable ocean experience for young children. Lap pool, sailboat, kayaks.

  • Avatar for paulc62
    By paulc62 Updated Aug 16, 2011

    Truely special.

    Suites are just awesome and the beach area is very nice - calm almost all the time.

    Beach front restaurant is excellent and the prices are very reasonable for the food and the service provided.

    A must visit.

  • Avatar for johnm1708
    By johnm1708 Oct 30, 2010

    This is the place to be in Playa Del Carma. It has all you need and more. Great for kids activities and adults. Royal Haciendas is a delightful place just to take in the sun and enjoy there private beach and pools. The service is second to none. The rooms and kitchen are amazing with all the amenities,patios,hot tubs and more. The Royal Haciendas is also Close to Park Ave. in Downtown Playa Del Carma ( less ten 10 minutes drive by car or taxi). Where you find all the shops and resturants to your delight. Also the town at night is beautiful to walk around, window shop and watch Street festivals. There are plenty of clubs for the dancing scene that comes alive at night. Oh by the way Cozumel is just a ferry boat away. You will want to come back every year :D

  • Avatar for nt10
    By nt10 Sep 24, 2010

    Wonderful place for kids! Everyone is friendly. Lots of fun activities. Beautiful sites to visit nearby. Resort has fun activities for adults too! I love it. I go every year!

  • Avatar for robbenk
    By robbenk Mar 21, 2010

    Beautiful Place plus all of the amenities! The staff are wonderful. I Highly recommend it!

  • Avatar for tomr188
    By tomr188 Mar 18, 2010

    I own there on week 21 and this place is awesome....I can't wait for the golf course to be built and i will never rent it out again, well worth the money you spend, and most of all it's far away from the noise and traffic of cancun so relax, sip on a caribbean at the bar and check it out cause you will end up going back for more.

  • Avatar for penelopeb8
    By penelopeb8 Feb 8, 2010

    We booked a week in the smaller "lockoff" side of Villa 402, building B, which is in the first phase of the resort, through Excellent value. It was a room with two double beds, an ocean view balcony and a microwave, coffee maker, fridge, and mini sink. This was our second trip to PDC and we were looking for a hotel offering a good beach, ocean views, AND a good swimming pool. It's hard to find all of the above in downtown PDC. While the Royal Haciendas resort is fairly far out of town (a 10-15 minute taxi ride - easy to get a taxi, just ask a bell man at the entrance), it offers a variety of pools, including kid pools, plus a fabulous beach. Since the PDC beaches tend to be rather windy and wavy, at least in the winter when we've been there, snorkeling is not as good as in Cozumel where the water is clearer, but you can try on calmer days.

    We were always able to find a palapa on the beach for shade, while at times the pool area chairs were filled up. Another plus of the beach is that the palapas are permanent and don't have to come down when it's windy. The sand is lovely for kids to play in. We walked to downtown Playa del Carmen one evening. It's about a three mile walk with some interesting things to see along the way. Stay out of the drying kelp/seaweed though - I got what may have been a sand flea bite on my foot which itched like crazy.

    We dined at the Palapa restaurant a few times and used the a la carte service to buy a roast chicken. The buffet does seem overpriced - we did the Mexican night buffet and the food was pretty good. We tried the breakfast buffet one time as well but ordered off the menu for two other dinners. Service can be slow, especially on the first Saturday night when many people check in and dine in as well. The chicken mole was quite good, and they do seafood quite well. We had the Mahi wraps at least four times from the Pool Bar/Beach service. Happy Hour drinks are a better deal. The Don Julio Blanco margs are delicious and can be really strong! We were able to breakfast and snack on our own with the in room microwave and fridge. That saves money and time and is helpful.

    I had been concerned that with the number of activities offered that the resort would be really noisy with piped music at all times etc. However, it was always possible to move to a part of the beach where we couldn't hear any of the activities, and the activities weren't very intrusive. I tried aqua-aerobics a couple of times. Quite fun and a good workout if you actually do the moves. I really appreciated the quiet of the resort. No piped music except at the pool bar area.

    The resort was very clean - people were always sweeping and cleaning. The pools were fairly warm, which seems somewhat rare in Mexico (where we've stayed anyway). Getting towels, pool toys, snorkels, etc. from the activities desk was very convenient.

    The bed linens/bedspread and the cheap plastic patio furniture keeps me from rating the room five stars. The beach and pool furniture could be more comfortable too. Apart from that though, the resort is beautiful, well maintained, and very comfortable. We'll certainly consider staying here again.

    Playa del Carmen has great restaurants and shops. Try to explore a bit off Avenida Quinta (5th). Feel free to email with questions.

  • Avatar for roberth719
    By roberth719 Oct 3, 2009


  • Avatar for ibq4
    By ibq4 Aug 27, 2009

    We went May 30, 2009. Long flight from the West, but well worth the trip. The resort is very nice and all the staff was great. Check-in was a snap, with no one there to pressure you to sign up for anything. The units are lovely with all the amenitties you could ask for. The personal jetted tub on your patio is a nice feature. It curves very nicely to allow you to lean back and relax or read. The pool is very large (there are 2), and the spas are also very large. we checked out "noodles" every day to use in the pool. The convenience store on the property is great, and had everything we could possibly need. If we didnt want to prepare food there is a take out counter in the Palapa restaurant that has rotissere chicken, fresh pizza and wonderful salads and dessert. Great idea! The restaurant had different theme nights and the food was very good. Juan Jose is an excellent waiter. The food at the pool was also very good. We had a very relaxing week. It is one of the nicest places we have visited, with a wonderful staff.

  • Avatar for adela03
    By adela03 Updated Jul 3, 2009

    We had a villa at the Haciendas during November 15-22 2008, which we obtained through Interval International as an exchange.

    We loved it and we plan to go back soon despite a few cons. Let me summarize the pros and cons. I also posted a review on tripadvisor, with pictures of the unit and grounds.


    1) Beautiful apartments, modern kitchens, large balconies with jacuzzi, wireless internet in the rooms, the best timeshare apartments we ever saw when it comes to the quality of the furnitures and appliances.

    2) Big pool, heated at night, the beach has fine white sand, with palapas and chairs available all day, palm trees on the beach look very exotic.

    3) Staff is amazing, customer service is top as with all Royal Resorts in Cancun.

    4) The place is spotless - apartments, grounds, beach, everything is cleaned and cleaned and cleaned every second of the day.

    5) Free shuttle to Playa del Carmen, although reservations are required and the last departure from resort is early - 1 pm - and the last return from Playa is early - 6 pm. They said in the future they will offer extended shuttle hours.

    6) Although the first day the strong yellow orange colors will blind you, by the third day you will find the colors happy and literally beautiful - once you get used to it, you really appreciate the architecture.

    7) We walked to the right all the way to Playa, and to the left all the way to Secrets Capri - beautiful beach walks, the beach is so much more walkable than the one in the Cancun hotel zone, which is steep and much rockier/narrower.


    1) The water at the beach has rocks but is better than other places in Cancun (better than the Sands beach) and better than some other resort beaches on Riviera Maya itself. Yes if you go to the left the beach is better, less rocks in the water. However the water does not have the same deep blue color as it does if you go to the Cancun hotel zone where the Sands, Mayan, Caribbean or Islander are located - that's one thing we missed about the Cancun hotel zone.

    2) This really depends on your taste, but for us, we are a couple in our 40's and it is too quiet for us - not many activities (for example at the Sands the atmosphere is much livelier). It is also pretty isolated, you have to get the shuttle to Playa or a cab for 10 dollars one way) to do something, and by the time you go to Playa and you come back, you can easily waste a half day.

    3) The Air Conditioner was very noisy and we had tiny ants all over the kitchen.

    4) The way they built the resort, with the U-shape units, the oceanfronts, which are very few (perhaps only 10-15% of the units are oceanfront), are very nice, but they block the view from all other units - we had the second best view in unit C317 right in the middle of Phase I, we could see the ocean between the buildings from a far distance, but it doesn't really make it to a true ocean view. Many units won't even get a glimpse of the ocean.

    5) Internet was slow, there is no laundry in the unit but you can go on the property and pay to do laundry.

    6) La Palapa restaurant is terrible - in fact they are aware of this, they hired a new chef and hopefully the quality of dishes will improve. I ordered Golden Margarita and it came in a small scotch glass, I laughed and said, this would not happen at a Mexican restaurant in the US! Then they brought me the drink in a Margarita glass, garnished with salt and lime - the right way. Their chips were really bad too, and the salsa was tasteless - and it was not even on the menu, when you go to Mexico you look for Mexican specialties on the menu first thing!

    Overall we loved it, we will return when we plan to spend a week doing nothing but sleeping, having peace and quiet, and enjoying the sun, pool and beach. We recommend it for couples/older travelers but not for teenagers and young people who like the night life (unless you are willing to commute to Playa back and forth). We also hope that they have more activities, like at the Royal Sands, and they fix the poor food choices and quality at the La Palapa restaurant.

    p.s. The beds are rock hard, just as at the Sands, which we loved! But most people hate that..

  • Avatar for mariaw46
    By mariaw46 Nov 14, 2008

    We have nothing bad to say about this resort. It was absolutely a home away from home. We had a wonderful 2 week vacation and spent the 1st week in Cancun at an "all inclusive" resort. You would think that we would have enjoyed that more ... but the RH clearly won us over ... me, my husband and 12 year old son.

    We took a shuttle from our 1st resort to RH ... and the minute we approached the lobby area, we were greeted with so much warmth ... it felt like we had been vacationing there for years.

    We rented a week in June 2008 and it was one of the best vacations we ever had. The resort grounds ... beautiful and relaxing. The pool with swim up bar ... very nice touch and very large as well. The jacuzzi's are roomy enough for a couple of families and then some! The beach ... can't say enough. Yes, there were rocks ... but still so beautiful. We brought water shoes, so it didn't bother us to walk on the rocks. However, a 5-10 minute stroll down the beach will be a very rock- free area with soft sands.

    The market/store on the premises is one of the best I've ever seen at a resort. They had little shopping carts that you could use to roll your groceries to your room ... very convenient!

    A couple of inconveniences ... laundry facility that you paid for; rather than having a washer/dryer in your condo. It took a minute for me to take all our items to the laundry area. ...and the other things was that there was very little connection for the wireless internet service. Although these were inconveniences ... I still rate this a 5 star!

    Will definitely go back!!!

  • Avatar for dougl66
    By dougl66 Updated Nov 6, 2008

    We love the Royal Resorts! Especially the Royal Haciendas, which is our home resort; and which is 10 minutes from downtown Playa Del Carmen.

    What a great place for a vacation. The resort itself is gorgeous, but also having this quaint seaside resort town just a few minutes away is a major bonus.

    Great shopping, and really great restaurants. Our favorite is PlayAsia, where we were served the most amazing Asian food in a beautiful and romantic setting.

    Rent a car instead of taking the "Thomas Moore Travel" van. You'll appreciate the ability to pop into town easily to shop and eat.

    I must say that the review below which says that the beach is unswimable is completely incorrect. I was just there in October, and the beach is divided into two halves. The south half of the beach - on the right side of La Palapa restaurant - is a snorkeling beach with a rocky bottom. The north half of the beach - on the left side of La Palapa - is the swimming beach with a beautiful sandy bottom. We swam there every day.

  • Avatar for karenm24
    By karenm24 Aug 10, 2008

    This resort is beautiful. We stayed 7/9-7/16. Villas are nice and grounds are immaculate. Ongoing construction is nonintrusive. Pools with swim up bars are great. Service is friendly and professional. Food/drink prices inexpensive. One major problem I had and reason I would not return to this resort has not been mentioned...the ocean at this resort is not swimmable! The beach is breathtaking and the sand is not even hot on your feet but there is so much sea life on the bottom(good for beginner snorklers) you can not swim. In fairness I rate caribbean resorts based on the beach and ocean so I was hugely dissapointed. The resort said they just received permission from the local government to remove some of the rock. I'm not sure this will help because the rock is only in certian areas-the sea life is spread out. Speaking to others, there are other resorts along the Riviera Maya without this problem.

  • Avatar for chrisf119
    By chrisf119 Apr 24, 2008

    We just finished spending weeks 14 and 15 and loved it. I will go into detail why we rated it a five-star as I think we all have different tastes.

    Thomas More quickly and rather inexpensively got us from the airport to the resort--in 1.5 hours from when we landed we got through customs, into the van, checked in the lobby and were opening our door to our villa. We had the entire villa to ourselves in the beginning and then friends joined us for the last six days and used the lock-off. The villa was very spacious and so having another couple was easy--we were able to enjoy each other's company without feeling like we were living on top of one another. Because we had a penthouse, there would have been even ample space for a third couple as well to use the Murphy beds since there was extra closet storage that the standard villas do not have. Even the balcony had space for both dining as well as lounging. We also took advantage of the balcony whirlpool many nights--it filled fast with easy temperature adjustments.

    Playa del Carmen was a mile and half walk via the white sand beach and walking in the shore water kept us cool. For most activities though in Playa we took the free shuttle--it runs pretty much on the hour during the day. You just reserve your spot on the van ahead of time. One time we chose to stay and miss the last shuttle back (5:30 p.m.). The cab ride was $10 plus tip. We had no problem taking the shuttle and doing our grocery shopping at The Mega and then catching it back the next hour. We liked the Mega better than Wal-mart as it seemed to have a better selection of produce, cheeses and the bakery was fantastic--besides inexpensive.

    What we lliked best about the Haciendas was how quiet it was in the evening--sitting on our patio was very peaceful and conversations were easy for us to have. There were plenty of lounges for all during the day and the hammocks added an extra treat and the pools were busy but never crowded. Yet, if we wanted night-life Playa was just a hop away. Playa has many great restaurants--we especially liked Yaxche--attentive service, perfect ambiance (eat in the back courtyard if you can) and wonderful food. Our concierge took care of making all our reservations as well as giving us suggestions for both food and shopping.

    We found every single staff person to be warm, friendly and helpful. We began each day with two activities offered--yoga at 8 a.m. and Spanish lessons at 9 with a quick run in between for the free coffee and tea at the lounge. The classes were fun and we laughed alot--they expected us to be novice at both. We met some very friendly people in those classes that we plan to stay in contact with. One day we also took advantage of the free kayak tour and had a blast. From now on we will take them out quite often ourselves but it was nice to have some instruction and a guide at first.

    We were very impressed with the cleaning--we happened to be in our villa on more than one occasion and couldn't believe how much they cleaned, scrubbed and dusted. Every day the tile floors throughout got washed. (There is no maid service on Sunday.) In fact the entire resort is always being cleaned it seemed--although not obtrusively. We didn't need it but checked on the laundry facilities--$1.75 per load and the staff does it for you, you just bring it and pick it up. This could be very helpful next year when the airlines limit our luggage even further.

    We used the deli in the restaurant at the resort quite a bit as it was easy to order and pick up chicken, soup, salads, etc. to go with the groceries that we bought in town. Saved money and let us eat lighter than eating at a restaurant everyday, although we found the breakfast buffet to be wonderful (went both the first and last day). Also, helped to keep our cooking to a minimum--still fun that is. The main restaurant has a theme night most evenings and we ate at the Italian one--very good variety as well as a make-to-order pasta bar. Everything tasted fresh--not the steamed table stuff where you can't tell one thing from another. Happy hour with drinks half price and free chips and salsa became our daily 4 p.m. tradition on the beach or pool side.

    The only issue we had during the entire two weeks was with our keys the first day--they didn't work and needed to be reprogrammed but the bell hop did the running. We also weren't real fans of the massage on the beach. They gave us a good rate for the four of us but we found the massages to be quite vigorous--no slower movements and so we really didn't feel we relaxed much even though it was on the beach. Massages i have had elsewhere have almost put me to sleep even though i ask for deep massage--these used alot of rapid hand movements and so i felt more on edge and never got to really relax. But that style might be appreciated by others.

    All in all we thoroughly enjoyed our stay--and are already making plans to come back next year. I think we got very spoiled.

  • Avatar for paul1579
    By paul1579 Jan 2, 2008

    Very luxurious, great staff, a bit far from the shops and restaurants in Playa del Carmen. When the spa, new road to town, and golf course are in this may be the top time share in the world.

  • Avatar for janetc3
    By janetc3 Dec 14, 2007

    Husband and I rented week 48 on redweek for this hotel.....LOVED IT!!! You will not be disappointed. Staff was great, food excellent, rooms are to die for. Construction not noisy, but dusty, they try to clean very well, I did have some allergies to dust so bring benedryl especially if you are on side D.

    The resort is clean and beautiful, so peaceful. Cozumel lights you can see at night from your balcony and HOT TUB :)

    5th Ave. is about 15-18 minutes away by cab, $10.00 each way plus a small tip. The shuttles are not many yet.

    The market is great for the first 2 days and milk etc, but Walmart had it all--again a 15 minute ride, cabby will wait for additional $$ if you ask him too.

    Buffets and main restaurant we loved plus we went to dinner in Playa a few times.

    Timeshares, yes they are there, people walking, talking and selling. Just say no thanks and they will leave you alone.

    All the hotel staff is so friendly every day-- towel people, activites guys, waitstaff, front desk---only sales people not smiling all the time---hmmmm guess it depends on revenue they made for the day :)

    Beach, well sand and space and drink service is perfect, only on non rough ocean days can you see the bottom and make your way through the rocks. Go to the left towards new area and more swimmable water. We went to Kool Beach club for one day to get our perfect ocean fill--it was a blast.

    Pool was excellent, warm but cooled you off, great pool bar--NO bracelets YEAH!! And huge--so much room for all.

    Let me know if you have any questions--we loved it so much going back for week 14 in April.

    Jc and Wc.

  • Avatar for leet21
    By leet21 Sep 11, 2007

    Outstanding resort! The newest and the finest of the Royal Resorts!

  • Avatar for aliciag23
    By aliciag23 Updated May 28, 2007

    We was staying at the Royal Mayan at this moment (renting). Came to the Haciendas just to check out the place. It is still under construction on the other half of the building. Just being there for the day, walking the beach, eating at the restaurants, swimming the pool with the bar area, walking the whole ground (which by the way is still not finish). Inside the villa's is the best I've ever seen... The other bedroom (lockoff unit) with the twin beds has its own kitchen. Must see pictures or be there to appreciate what I'm saying. It's a unbelieveable site and the place is so warm that we had to buy and so WE DID!!!!! We are now proud owners of the Haciendas...... If you love all the other Royal Resorts, your going to love this one.....Trust me!!!!!!!

  • Avatar for orvillef2
    By orvillef2 Feb 20, 2007

    This resort is still under construction. However, we had a bird's eye view over the solid fence to watch the artisans build "by hand" and it was amazing. On the finished side of the fence, the place is so beautiful, with Lilly filled fountains (and little fish) and beautiful Mexican architecture, art, and design everywhere you look. This is definately not just another building in a beautiful location. The look and feel is truly a different culture, time and place.

    It's great, it's close to everything you want to do in the Riviera Maya, the service is superb, but services don't quite measure up to what we've come to expect from the Royals. I'm sure this is because it's still being built. A $9.00 cab ride took us to Playa Del Carmen for anything we could want to eat drink or do anyway.

    I'll bet the Royal Haciendas knocks the #1 rated Royal Mayan to the #2 position within 5 years tops. (It also comes wired with Wi Fi, bring your laptops, if you must)

  • Avatar for marks261
    By marks261 Updated Oct 21, 2006

    Enjoyed this Resort. Fantastic Villas - the Villas on the Beach were the best I've ever stayed in!!

  • Avatar for shannon191
    By shannon191 Aug 19, 2006

    Absolutely Beautiful! Expect nothing less from a Royal Resort!

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