Ask RedWeek / April, 2015

Does Wyndham's new Ovation program offer reasonable exit solutions for owners?

I received an e-mail about Wyndham's new "Ovation" program, which claims to help Wyndham owners end their ownership when desired. Do they really have reasonable solutions, or is this just an attempt to sell us more?

Wyndham, the world's largest timeshare company with 900,000 owners, just rolled out a program that, allegedly, provides a way for owners to sell, donate, or give back their timeshares after many years of supposedly satisfied usage. Known as "Ovation by Wyndham," the exit program was recently announced in a deliberately low-key e-mail blast to owners. WorldMark, one of many Wyndham resort chains, also posted a one-page blurb about Ovation on its Web site. To get any real information about the program, owners had to contact Wyndham.

Everything about the program is pretty murky, at least for now, because the whole thing is an experiment in finding solutions. Wyndham executives, who declined to say much about Ovation for two months, recently gave RedWeek a first-look in order to offset complaints from Wyndham owners that were surfacing on user groups and other owner-forums, including RedWeek.com.

The Ovation Pitch

The e-mail sent to owners had this simple message:

"We're proud to introduce Ovation by Wyndham – a new program offering credible options for owners who are ready to transition to the next phase of their travel needs."

The accompanying one-page blurb sent this message: "This program provides assistance to owners whose lifestyle or vacation preferences have changed and are seeking safe and viable options to transition out of their ownership. Offers available are relative to unique owner needs and qualifications, and may also vary based upon specific program objectives." They go on to say, "You deserve the same level of credibility in closing this chapter of your life as when you opened it. Navigating through the numerous channels out there to find the best solution to help you exit your ownership can be a daunting task. With Ovation by Wyndham, we're here to help you gracefully transition to the next phase of your life - wherever that may take you."

Wyndham Owners Skeptical

The initial online reaction from Wyndham owners was rampant skepticism. Wyndham owners, in general, said they are suspicious that Ovation is simply another "Pathways," a predecessor program that turned into a PR disaster when owners discovered they'd have to spend MORE money, by buying more points, to get out of their timeshares. And getting out was not guaranteed.

Now, having been burned by Pathways, Wyndham is proceeding cautiously with Ovation while it tests the waters to see which exit programs, if any, best suit their owner base.

The venture is being closely watched by the industry because, to date, no major brand-name developer has created a program that allows longtime owners to easily divest themselves of their timeshare contracts. In fact, as Wyndham quietly acknowledges, many companies have turned their backs on original owners, forcing them to deal with third party resale and transfer companies that, in some cases, are running absolute scams - and taking advantage of timeshare owners who are desperate to sell.

Give-Back and Resale Options

Here's what Adam Schwartz, Wyndham Vacation Ownership's Chief Branding and Communications Officer, told us about Ovation.

The company is exploring several exit options, simultaneously, to see how they address the demands from owners.

  1. The first is a straightforward referral program, where Wyndham refers owners to a group of resellers who can help sell their timeshare. The resellers are all vetted by Wyndham, so owners can build confidence that they are working with legitimate companies. "Fly by night" companies that demand $1,000 or more in upfront fees for resale listings are not on the Ovation list, Schwartz said.
  2. The second option is a give-back program, where Wyndham takes back title and allows the owner to end their timeshare contract. This option is not available to all owners; Wyndham retains the right to take back properties it wants or, down the road, can resell to a new buyer.
  3. Option number three blends the give-back program with a right-to-continue-traveling within the club for up to three years. Owners would not have to continue paying maintenance fees while still using the club's travel and exchange services.

"We are testing these concepts to see how much (of the demand) we can fulfill without aggressively broadcasting it – and without breaking our own bank while helping owners," Schwartz said.

No Fees or Purchases Required

Having clearly learned a lesson or two from the Pathways experience, Wyndham says they will NOT charge owners additional fees or force them to purchase anything in order to participate in Ovation.

"Owners are skeptical and may think this is a program to market them to buy more, but if you are really exiting, you will go on the 'do-not-market' list," Schwartz said.

The only exclusion for participation is an unpaid mortgage. Owners who are still paying off their mortgage cannot participate in Ovation until that debt is resolved.

To date, beyond the user-group chat rooms, the initial owner response to Ovation has been positive. "We know how many people have called and gone through the program. It encourages us that we are heading the right direction," Schwartz said.

"I really believe we are going to turn this into a win-win situation for developers and owners," Schwartz said. "Developers have been hesitant to open this Pandora's Box, to recognize that people, at some point in time, may not want to own their timeshare anymore. The question is: are we going to embrace it and find a solution – or shove it under the rug, hide it in the closet, and let others figure it out? With this program, we're trying to convey to Wyndham owners, that if they want to end their ownership, we want them to call us so we can help them."

Time will tell, since the program is still in its infancy and likely to be customized as Wyndham gets more feedback from owners. But as a first step – in an industry that has been reluctant to talk about end-game strategies for owners – it's a start.

RedWeek Needs Wyndham Owners

Are you interested in trying out this program? If so, reach out to us first, and let us follow your experience with Wyndham: what they offer you, how satisfied you are with the options, etc. We have opened up a forum on this topic - please post there if you are interested in sharing your experience. We plan to compile a report with actual owner results in the coming months.

About the author

This answer was provided by RedWeek's Chief Correspondent, Jeff Weir. Jeff is a California-based journalist who has covered California, Congress, and the White House. He also has roots in Silicon Valley, where he directed public relations and marketing programs for high-tech companies. He is also a timeshare owner and member of RedWeek.com.

96 Comments

  • Avatar for williamt447
    williamt447
    Aug 12, 2016 (2 years ago)

    we have several Wyndham properties. having needed to buy more to "fix" our original problem. we are currently members of Pathways hoping to dump some points so that we can afford to retire. when we bought into Pathways they simultaneously talked about Club Wyndham Access and we thought that was part of what we bought for our additional $20,000. purchase. we investigated our options and basically learned that because we self financed no one could help us: unless we would pay $5,000. up front. I did not trust anyone that I spoke with our last purchase was in Nashville October 2014 with a Count ON Me Rep. Bill

  • Avatar for margieg42
    margieg42
    Aug 18, 2016 (2 years ago)

    My husband passed away in February, 2016. We own 3 units at Wyndham Pagosa. I received a letter/pamphlet from Ovation saying I can transfer to immediate family at no cost. I have asked for information to give one to our grandson. Waiting for response. Margie Green

  • Avatar for jamesp863
    jamesp863
    Sep 04, 2016 (2 years ago)

    All smoke and mirrors, I purchased additional points with the assurance that they would rent out a portion of the points to pay maintenance fees and much to my disappointment it never happened and with the mortgage payment and increased maintenance fees I am not able to pay on my reduced income and although I attempted to contact them for assistance I was instructed that there was nothing they could do and they told me that if I stopped making payments they would not act until months had passed and then they would report some kind of statement to the IRS and I would have a tax bill as if I had gained something which the time share was a total loss to me and if I had just put the money aside I could be enjoying nice investments and going anywhere we want. Although the places are nice and the resorts are often very accommodating I would never recommend the program, the more points you purchase the higher the maintenance fees and our maintenance fees alone 6,000 dollars a year and steadily increasing; it just wasn't a good investment...

  • Avatar for carols1017
    carols1017
    Sep 10, 2016 (2 years ago)

    I am a new widow and have had my timeshare for 29 years and enjoyed it greatly. I am 82 years old and live in Orlando FL. I have paid maintenance for the last three years and have not used my 44 week in Fox Run #97 because of health. My adult Children will travel with me to my unit this year. I am interested in your program. I received literature in mail today and will be calling the listed number. Thank YOU for hearing the call of the elderly. Mrs. Carol Shultz

  • Avatar for jasonm514
    jasonm514
    Sep 20, 2016 (2 years ago)

    I am taking looking after my Grandmother's timeshare and have just contacted the ovation program, they said they need to make sure the title is free and clear and the maintenance fees are up to date. If all is in order they will send me some paper work to sign and that will be the end of it. no fees or nothing else to buy. It will take them 3 to 4 weeks to get us the paperwork. She has a fixed week deed no mortgage. I will try to give an update to let you know how it goes.

    To Margie42 don't pass this burden on to anyone (unless you hate them) just get out of it.

  • Avatar for rhondaf98
    rhondaf98
    Oct 18, 2016 (1 year ago)

    I have just received my paper work to exit the program. WE have two timeshares and do not need both. I am so sick of the scammers out there!! I actually called the salesman that sold us the timeshare. HE no longer worked for Wyndham I was willing to give it to him for free. He said his mothers friend wanted it but never got back with me. Wyndham does have beautiful resorts.

  • Avatar for monikas27
    monikas27
    Oct 27, 2016 (1 year ago)

    We have been thinking of getting rid of our Wyndham points for a number of years. Though the resorts are very nice, we were having problems booking the desirable spots at the time we want. We even went to some outside resellers meetings to find out how to get out of it, but were not sure whether to trust these companies since they wanted some money upfront.

    When we learnt about the Ovation by Wyndham we were very pleased. We decided to look into it and thought about taking the option for using the points for three years without owning the timeshare and, thus, not paying the maintenance fees.

    I called them for the paper works on September 13, but have not received anything from them yet (Oct 27). I was supposed to get it within 4 weeks. Overtime I have called Ovation 6-7 times to follow up. Until today, the person on the other end told me that someone would call me. Today I was told that there is only one person (Kevin White) who is handling all the cases and he needs to talk to each applicant before sending the papers. He will call me when he has the time. There is nothing anyone else can do.

    It has been a very frustration experience. I hope Wyndham gets a better handle on this soon. And, the next step of transfer (as it has been described) moves smoothly. Otherwise, it is a losing proposition - one can not use the vacation points while paying the maintenance fees and waiting for the transfer. MonikaS

  • Avatar for carolw520
    carolw520
    Nov 03, 2016 (1 year ago)

    I have trying to contact Ovation but can not wait 3-5 minutes on the phone. Please call me at (530)301-8025 regarding contract #IT 0306682.

    Carol Wong

  • Avatar for davidd1137
    davidd1137
    Nov 20, 2016 (1 year ago)

    I will call Wyndham this coming week. I have a fixed week rather than points, and I have been told (by at-resort sales people) that I needed to purchase $10,000 worth of additional points in order to convert my fixed week to points (which I declined). So I am eager to see what kind of response that I get from the Ovation program. Since my wife broke her hip, I have not been able to use (or sell or give away) my time-share ski-week. Wish me luck with this new program!

  • Avatar for marys718
    marys718
    Nov 26, 2016 (1 year ago)

    I'll be calling them Monday about our every other year week. Since this is the year fees are due, then now is when it is getting out attention, and they are due soon, so I bet there are lots of people calling in. I'll let you know how it goes.

    We did own fixed weeks at a Wyndham Resort in Colorado, and were able to turn those in with not a single problem, but that was a different part of the company, since they were fixed weeks.

    I'll be watching to see how things go- I really hope it works out for all of you who need to vacate ownership and the big fees involved.

  • Avatar for marys718
    marys718
    Nov 26, 2016 (1 year ago)

    Condolences on your husband's passing. We were Pagosa owners until we released the two units we owned. That process was seamless and easy. I hope by now you get your response.

  • Avatar for marys718
    marys718
    Nov 26, 2016 (1 year ago)

    did it work for you?

  • Avatar for alicel95
    alicel95
    Dec 06, 2016 (1 year ago)

    We own a Wyndham Vacation Program. We paid cash for the program, in the amount of over $23,000. Our understanding was we would be able to use the vacation facilities with a minimal reservation notice. We are spur of the moment travelers. Since we purchased the agreement in May 2015 it did not become active until November 2015. We have tried repeatedly to use the program, getting the response "reservations are a Year in advance or more". The only place that had available space was the Dominican republic or Mexico. Been there done that! Remember we paid CASH, we not making payments. We are really interested in selling our membership as this was a total waste and not what Wyndham represented to us. We called an agent that Wyndham referred us to, they offered us $1500 for what we paid over $23,000. By the time we were able to maybe use our additional perks/points they expired.

  • Avatar for marys718
    marys718
    Dec 06, 2016 (1 year ago)

    sadly, misrepresentation is all too common in the timeshare sales industry we experienced ourselves, when we were told we could just rent out week and never pay maintainence fees if we did not use our time far fewer people would purchase if they actually knew what they were buying in the early days, it was a really good option, and worked very well for us, but then the corporate ownership took over, and it was so much more about the bottom line, and ceased to be a good deal for owners so sorry you were unable to use what you spent good money for

  • Avatar for debm202
    debm202
    Dec 11, 2016 (1 year ago)

    We are happy to see the Ovations Program through Wyndham. While we want to sell both of our timeshare contracts, we also are not interested in "giving them away" for little to nothing. We have experienced the scam of trusting a 3rd party that we thought was credible and ended up out $600 and nothing to show for it. Hence we became skeptical. We then flew to Florida in late 2006 with full intent of selling the 1 timeshare purchased in early 1996 for $6300 & instead were introduced to the point system (fairly new then) vs the bi-annual weekly program. We worked with Ron Chimchirian who upgraded our current timeshare & bought a 2nd time share (Atlantic City), paying $27,449. If you look at our history you will see that we've been doing business with Palm Aire, Fairshare Plus & Club Wyndham for many years. We have used our timeshares in a very miminal way, if at all as well and have paid in additional $20,000 over the years for Maintenance Feels. This said, we have felt there is no trust worthy way to get out from under these contracts, so like fools we just keep paying the expensive & ever increasing mtnce fees because our credit integrity is excellent and we pay our bills on time and we don't want to mess that up.

    The madness and the bleeding needs to stop ASAP going into 2017.

    Frustrated,

    The Mossburghs in Colorado Member #: 00010505332 email: dkmossburgh@msn.com

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  • Avatar for marys718
    marys718
    Dec 14, 2016 (1 year ago)

    this sounds like it falls in the category of too good to be true

  • Avatar for lee07981
    lee07981
    Dec 20, 2016 (1 year ago)

    I called today (12/20/2016) to deed back of my Wyndham fixed week. It took a few minutes on phone. I was told I should expect to receive the document in 4-6 weeks, and the entire process takes 8-10 weeks. It all sounds very reasonable. After than, I called the Wyndahm financial service regarding my 2017 maintenance fee. I was told I don't need to worry about 2017 fee as long as the week is in the Ovation program. My experience so far is very smooth.

  • Avatar for marys718
    marys718
    Dec 20, 2016 (1 year ago)

    I got a different story weeks ago when I called to ask about Ovation and my 2017 fee, was told 2-3 months and I still owed the 2017 fee but this was not a fixed week, a floating every other week this might vary according to program and resort ownership We decided on using our ownership one more time, this it will be up to our son if he decided to continue on his own

    However, I do believe the Ovation program will make your ownership go away.

  • Avatar for mikek72
    mikek72
    Dec 22, 2016 (1 year ago) • Updated Dec 23, 2016 10:49 AM

    My experience with Ovation thus far:

    First, we have a 182,000 points TS tied to Wyndham Fairfield Plantation (Villa Rica, GA). After submitting a request to deed back the property, as my wife was diagnosed with MS in 2014 and can't travel as much anymore, I received a response directing me to a couple of trusted resellers.

    When I called the Ovation number directly, I was told that this property is not in Wyndham's desirable list and they will not take it back.

    We owe nothing (bought it on resale) and only pay MF.

    I've got inquiries into the two resellers they directed me to, but will mostly likely not hear back as it is close to the holidays.

    Regards,

    Mike

  • Avatar for lynnb419
    lynnb419
    Dec 31, 2016 (1 year ago)

    We are interested

  • Avatar for jeff_reports
    jeff_reports
    RedWeek Team
    Jan 01, 2017 (1 year ago)

    Mike, please keep us posted on what happens with your timeshare. Ovation is an important program, but if it does not work, we want to know about it, since many Wyndham owners are relying upon it to get out of their timeshare. You can contact me as well at jeff@redweek.com

  • Avatar for shellyj50
    shellyj50
    Jan 06, 2017 (1 year ago)

    We asked for Ovation information when I called back in December to pay the fees on our fixed week. After I paid the fee, they transferred me to the department who would help me. That dept person took my info and said they would contact me after the holidays with paperwork. I made a note on my calendar, figuring I'd have to call them back in mid January, but instead received an email of instructions from them yesterday with attachments to print, sign & get notarized. I scanned & emailed the docs back to day and asked her to verify I had it completed corretly before I take to the mailbox. She emailed back and said it looked good. I mailed today....fingers crossed.

  • Avatar for paulb1000
    paulb1000
    Jan 15, 2017 (1 year ago)

    Jeff, We are to be called by a Wyndham person on Friday about the "closing" of a part of our Wyndham account. Cost us $8,000 to "get ready" for the program--more to follow. Paul Brooks

  • Avatar for springd
    springd
    Jan 26, 2017 (1 year ago)

    i just called the Ovation department today. They said I would have documents emailed to me within 4-6 weeks. After I receive them, we have to sign and have them notarized and send them back.

  • Avatar for lesleyg13
    lesleyg13
    Jan 26, 2017 (1 year ago) • Updated Jan 26, 2017 05:26 PM

    Rang to give back my Shell ownership and they said I had to pay this years maintenance fee before they could take back my points! Otherwise I could try and sell through Timeshare Broker Associates. I rang Timeshare Broker Associates and they said that the going rate for Shell points is 10c per point and they would take a long time to sell, though on they website they are offering them for $0.00! Either way I am expected to pay a lot of money to give away my points. It would cost me more to sell them or give them way than they are worth! Definitely not a win-win situation for owners.

  • Avatar for joed593
    joed593
    Feb 09, 2017 (1 year ago)

    My wife and I own 2 timeshares through Wyndham. The first a fixed week at Shawnee in the Pocono's (We live just an hour away) When we went to an owners meeting a few years ago and voiced our frustration, we stupidly bought another for ($20,000) because they talked us into the whole points program. A program in which they said you can now stay at any of our resorts anytime you want. Only to find out since that time, we can't even get a week in our home resort months in advance.(We drive up there and the place is a ghost town, and they say nothing is available) Now my wife is sidelined with Lyme's Disease, a disease in which the insurance companies refuse to classify as a disease, even tough there are some days she can't even get out of bed the pain is so intense. And ALL treatment is $$ out of pocket. And I have been in chronic renal failure for 5 years and am awaiting a transplant. So we are no longer able to travel even if we wanted to. Yet we still have astronomical maintenance fees that need to get paid. Maintenance fees that are not being used on our fixed week unit that is for sure. But they do have beautiful new units going in. It almost seems this Ovations program id too good to be true. Just like everything else Wyndham has told us over the last 20+ years .

  • Avatar for sc246
    sc246
    Feb 16, 2017 (1 year ago)

    Just wanted to provide feedback on ovation program. Called in mid December and asked about options. They provided two options. # 1 - I could try to sell my timeshare and they had 2 reputable firms I could work with. # 2 I could just transfer my ownership back to them. I chose option 2 and told them they could email me the transfer documents. They said it would take up to 4 weeks. 3.5 weeks in I got the paper work. I had it notarized and sent it back on the 24th January 2017. I just called them and my membership was canceled as of 2/2/17. Very easy and smooth. I am not affiliated with Wyndham at all and have to give them high praise for offering this program. Very pleased how easily the whole thing was. Note: I had paid the balance of the account and owed nothing.

  • Avatar for karif28
    karif28
    Mar 03, 2017 (1 year ago)

    Spent 40 minutes on hold today to find out the the resort at San Luis Bay Inn, Avila CA does not participate in the Wyndham Ovation program and the only way out is to attempt to sell the week. Ridiculously, I got the number of the Ovation Department from the folks at San Luis Bay Inn. The whole timeshare thing is just a scam!!

  • Avatar for michealv3
    michealv3
    Mar 05, 2017 (1 year ago)

    Is anyone having luck with this ovation program? Does it work? Maintenance fees keep rising and points are the same. I'm ready to get out.

  • Avatar for oreng2
    oreng2
    Mar 07, 2017 (1 year ago)

    This is BS. I called today and was given the run-around. They just tell me if I discontinue payments we go in to default and they would take us to court. Liars, every one of them!!!

  • Avatar for markg742
    markg742
    Mar 09, 2017 (1 year ago)

    Made the request to be entered in the program 1/9/17. It is now 2 months later (3/9/17) and I still have not received their promised paperwork to execute the exit option. Originally they said 4-6 weeks. Last call I made to them they up to 12 weeks. We'll see.

  • Avatar for sharonr459
    sharonr459
    Apr 05, 2017 (1 year ago)

    I contacted the Ovations Department this week (April 3, 2017) and received a case number from Rosa. I then followed up with a call to 855-312-9040 and Robert said that the process will take approximately 12-15 weeks to complete a title search because there are many requests to relinquish the timeshare to Wyndham. Once the title search is completed, the title department prepares the proper documents, mails it to the owner for execution, cancel the contract, record the deed, and send a final letter. The timeshare development is Bonnet Creek in Orlando, FL. Sharon R.

  • Avatar for mikek72
    mikek72
    Apr 06, 2017 (1 year ago)

    I was finally able to get out from our last timeshare. I found a buyer and did a normal transfer. Took a little over 3 months to complete. The option Wyndhan gave me was crap. Unless you have a high-demand TS, they don't want it back. Good luck.

    sharonr459 wrote:
    I contacted the Ovations Department this week (April 3, 2017) and received a case number from Rosa. I then followed up with a call to 855-312-9040 and Robert said that the process will take approximately 12-15 weeks to complete a title search because there are many requests to relinquish the timeshare to Wyndham. Once the title search is completed, the title department prepares the proper documents, mails it to the owner for execution, cancel the contract, record the deed, and send a final letter. The timeshare development is Bonnet Creek in Orlando, FL. Sharon R.

  • Avatar for dougb355
    dougb355
    Apr 07, 2017 (1 year ago) • Updated Apr 07, 2017 10:33 PM

    Just called about Ovatiion. They are willing to take my deed back. No compensation but I have two options:1) They take it back and were done no compensation. 2) They take it back and I get to use my amount of points for 3 years free, no fees, I get VIP status (haha), no RCI and no online booking and points expire every year as they do now. I have to tell them which option from the beginning. *Has anyone chose the 3 year option. I want to deed back with nothing in return but wife wants 3 years of points free. I'll post updates. Thanks

  • Avatar for paulc873
    paulc873
    Apr 12, 2017 (1 year ago) • Updated Apr 12, 2017 12:21 PM

    I've called the Ovation number 1-866-313-8547 and have been on hold for 10 minutes so far. I think they need help. Finally got thru. My HAWAII time share qualifies so I emptied out my Shell Vacations Club points on Play Deck cards (not the best use of points but why give it away) so I can at least get out of the monthly obligation. I got married a year ago and don't need two timeshares. This is the relief I've needed for soooooo long. I only have one option for the Shell. It is give it back, no money in my pocket but also no fees out either. I paid cash up front for mine and have current maintenance fees so this is ideal. I'm jumping on this chance while the option is still available.

  • Avatar for carole581
    carole581
    Apr 19, 2017 (1 year ago)

    Just call Wyndham wanting to sell my timeshare. I was told they don't buy them back but I could give it back and it would free me of monthly fees. REALLY!!!!!!! We paid a lot of money for this timeshare. Why on earth would we give it back so you can resell it to someone else and make more money. Sometimes I can't believe how greedy American has become or how selfish and non-caring people are. Please Americans stop falling for all these fly by night scheme to steal you hard earned money. It may have cost me but I GOT IT!!!!!! BE BLESSED

  • Avatar for marye777
    marye777
    Apr 27, 2017 (1 year ago)

    Ok short and sweet I had three deeded properties that I didn't want anymore. I called the ovation program and they sent the paper work out I signed and sent it back no problems and now I don't own them anymore. That's the pro and con is it does take 3-4 months and you must be current in the mf and you can not use your week. That's it...I am glad I was able to have the option to give it and know that it is 100% taken care of. No scams no BS just be done with it. Last but not least does anyone know if Vistana has this program? I hope this helps someone.

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  • Avatar for jamesb1618
    jamesb1618
    Jun 11, 2017 (1 year ago)

    We are satisfied owners of Wyndham Nashville timeshare and this is exciting news regarding Wyndham's Ovation program. There was not proper disclosure when we purchased our timeshare Nashville TN over 20 years ago. Its Encouraging that Wyndham has developed a exist program for their owners.

  • Avatar for cindif12
    cindif12
    Jun 20, 2017 (1 year ago) • Updated Jun 20, 2017 08:55 AM

    I became involved with Ovation Feb 2017. Looking to get rid of my timeshare. I have listed with a company that has charged money and of course no sale of properties. I am currently working with the Timeshare Broker Associates. It has taken the full 120 day contract to get a sale. Yet to be seen. I spoke with a rep from ovation Jun 2017 to become a member and not an owner. That plan to me is great. Going to pursue and I will keep you posted. - Thank you - cindif

  • Avatar for cherylb624
    cherylb624
    Jul 05, 2017 (1 year ago)

    I have 84,000 points in Access and 84,000 points at Ocean Ridge, Edisto SC. I would like to sell back Ocean Ridge to recoup some of my investment. Any suggestions on what to do with the 84,000 in Access? We only pay monthly maintenance fees.

  • Avatar for robertaf45
    robertaf45
    Jul 30, 2017 (1 year ago) • Updated Jul 30, 2017 05:15 AM

    I joined Wyndham in 2000 and am on the points system. My deed is in Las Vegas and I finished paying for the deed years ago. I, a 76 year old woman, am the sole owner of the deed. In Dec, 2017, I learned about the Ovations Program through the quarterly publication that Wyndham sends to all its owners, and on Dec. 29, 2016, I applied to the program on the Option 3 mentioned above and was told that Las Vegas is one of the resort places that Wyndhan is willing to take back. But I was not given any details as to what I should do or not do during the application process except that I should stay current on my monthly fees. In late Feb, 2017, I spoke to Minerva who works with the Ovations Program and told her I had no info on where my application was. She then told me that I had made a reservation at the Smokey Mountains Resort in early March and this was not permitted while my application was in process. I told her that no one had told me this. So she suggested that since I was so close to the date of the visit to the SMR that I keep my reservation, then reapply to Ovations after I got back from the trip. At the SMR, one of the sales people told me that since my application to the Ovations Program had been approved in late January, 2017, I could no longer be considered a Wyndham owner but no one had even told me that my application had already been approved. In mid March, following Minerva's advice, I reapplied to the Ovations Program. But again I have not heard further about where I am in the process. To complicate communications further, since May I have not been able to speak with anyone in the Ovations Program office. Wyndham says it has a new web system of operations and while I am holding on the phone, I am being told over and over that the company recommends that we deal with our web page to make reservations. Now it is virtually impossible to speak to anyone at the company. I have called first thing in the morning, and throughout the day, but the lines are always busy. Since I applied to the Ovations Program in Dec, 2017, it is now seven months later and I am still having to pay my monthly fees. I am concerned that I am being scammed. In the seventeen years that I have been a Wyndham owner, I have enjoyed my vacations at Wyndham properties but lately the company has changed dramatically. The latest issue of the AARP magazine has a lengthy article on the scams that are operating in the time-share industry and this has alerted me to the fact that Wyndham too may be scamming its owners. The two times that lately I have been lucky enough to speak to a reservations agent, after holding for 40 minutes on the phone, I have mentioned that while Wyndham is no longer able to provide its promised services to its present owners, the company keeps selling to new owners. The reps who are trained to do their job well tell me that I should just have patience and that the company is trying to work out the kinks in their new IT system. I rather smell that a class action law suit against Wyndham is forthcoming. Meanwhile I am required to keep paying monthly fees and I have no way of speaking to anyone at the Ovations Program office. If I dial the number directly to Ovations, I am connected to the Reservations Dept and all day long I get a busy number.

  • Avatar for fredericw4
    fredericw4
    Aug 24, 2017 (1 year ago)

    My timeshares predate the points system. I have three weeks based on winter availability . I purchased under the Shell Vacations system and did not see the need to upgrade. Are these units (3) eligible for the Ovation program? I've been using my every-other-year options since 1996.

  • Avatar for fredericw4
    fredericw4
    Aug 28, 2017 (1 year ago)

    Had the wrong name . fredericw4 , not williamsf4. Still would like concrete contacts for Ovation.

  • Avatar for martar20
    martar20
    Sep 08, 2017 (1 year ago)

    We own two properties in Shell Vacation Club. I called SVC today to see if there was a rental program. They referred Mr to Ovations by Wyndham. I will be calling to see what options we have. I realize this article is over a year old, but if you still want to follow people pursuing this option, we would be willing.

  • Avatar for edwardl226
    edwardl226
    Sep 18, 2017 (1 year ago)

    My first attempt at Ovation was to contact them via a telephone number provided to me by Wyndham customer service. It turns out that the telephone number is not valid. The number given was 885-312-9040. I've contacted Wyndham again to ask for a verifiable number. Waiting for their reply.

  • Avatar for susanb1574
    susanb1574
    Sep 23, 2017 (1 year ago) • Updated Sep 23, 2017 05:31 AM

    I am a co-owner of 84,000 annual points and we want out. It is incredibly difficult to get a reservation unless you are looking at least a year or more in advance. We have had to change or downgrade our plans several times when trying to use the Wyndham system, and even stayed at a Wyndham hotel that we had to reserve outside of the system (as non-members) when we could not get in as members(!?). We are paying MF all year, and can't use the properties, and they also hit us with some Perks program fees and we never find anything in that program that makes it worthwhile. I can't figure out how to cancel that on the websites. We are frustrated. The closest we could get to our dream vacation to Mount St. Helens next May is over two hours away. And we had to create that last year ... this whole thing has been a important lesson in high pressure sales tactics, and we just want to sell it. Has anyone has any luck getting rid of a points only membership? I really don't want to spend money - or pay Wyndham - to get out of something that I paid for, should have some value, and that Wyndham will just resell if we transfer ownership back to them.

  • Avatar for billb968
    billb968
    Sep 29, 2017 (11 months ago)

    I sent in my contract # 0002100195650. It was received at title service 9/5/2017. I am still being billed for Wyndham Cypress Palms that i gave to Ovation. William W. Brewer

  • Avatar for linb16
    linb16
    Oct 29, 2017 (10 months ago)

    My husband and I went to a Leisure Getaways Inc. meeting at a local restaurant. It was billed as an update meeting but they offered us a plan to end our ownership of our timeshare in Newport, RI. We have owned it for 29 years; we have used it and exchanged through RCI for many years but it was becoming more difficult to get to the places that we were interested in traveling to and our maintenance fees are now over $1000 per year. We own a fixed floating week. If we paid Leisure $9000, they would take over our deed and then give us yearly points to be used for travel. We wanted out, not points. They then switched us to a travel plan for $6000. We agreed. We charged this fee to our credit card and went home. Next morning I called Wyndham; they told me about Ovation. No fee, just turn over the title and be free. Sure beats paying someone. Called Leisure Getaways Inc., they wanted us to come back to the restaurant and talk about it. I put my formal cancellation in writing (CT state law, cancel within 3 days) and we went to the restaurant. Leisure said it was a scam; Wyndham will not take it back and we will be sorry to cancel. What did I have to lose? Cancelled and waited for the paperwork from Ovation. Arrived by email in about 2 to 3 weeks. Filled it out, notarized it and mailed it to Elizabeth Olander at Wyndham Title Services. I have just received confirmation that my ownership has been transferred and I am no longer a time share owner. It served us for 29 years, sometimes good and sometimes not so good. I gave it away for free but at least I did not have to pay anyone any money to get rid of it. I would encourage any Wyndham owners to give Ovation a try. I have read many reports through the years that timeshares are impossible to sell so this is a way out. In retrospect, our timeshare was good for the vacation trades but bad because you just cannot get rid of them when you want out of the timeshare contract. There really should be a legal and ethical company that will assist with timeshare sales; this company would make a fortune as many owners want out after a certain period of time. I am not sure why a legitimate company has not picked up on this market.

  • Avatar for joseph1079
    joseph1079
    Nov 09, 2017 (10 months ago)

    I was able to give back two of my timeshares - one a large number of points and another smaller unit I bought to facilitate trading. They would not take back my last unit although I may try again. I had rented out many of my points and had to wait until all of that had cleared. It's been about six months now and all has been going smoothly.

  • Avatar for ashleyk121
    ashleyk121
    Nov 09, 2017 (10 months ago)

    We were scammed by Wyndham in February of this year. They took us for the run around as I am sure they do everyone, and used the fact that we are young and want to travel against us. We have since come into some serious financial needs and can not afford the payments. We haven't even been able to use the resorts! We just want out and hope there is a way for Ovation Program to work for us. We are running out of options and are worried what they will do after months of payments not being paid.

  • Avatar for bettys219
    bettys219
    Nov 14, 2017 (10 months ago) • Updated Nov 14, 2017 01:57 PM

    We were sucked into the pathways exit option. Has anyone used Pathway to get rid of their timeshare and did they get $ as ‘promised?’ What is the status—we read only negative things . We can not afford it and do not travel due to health issues and were counting on this little return in May 2019

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  • Avatar for davidb2386
    davidb2386
    Nov 30, 2017 (9 months ago)

    i wanted to be done with a floating week that I had had for 11 years and found out about Ovation. I gave them a call on about the 24th of October and received the documents by email the 2nd of Nov. I followed all instructions and sent them in the 3rd. On Nov 14th I received an email my contract was cancelled and was thanked for being a customer. On Nov 25th I received the Maintenance bill for 2018, contacted the billing department on the 27th and was told I owed nothing as my contract was cancelled.

  • Avatar for francesd69
    francesd69
    Dec 18, 2017 (9 months ago)

    I own fixed week 21 at Wyndham Riverside Suite in San Antonio, TX. It is paid in full and MF are up-to-date. I want out of Timeshare because it no longer meets my vacation needs.

    On Dec 8th, I visited with Chris Matzenbacher (ReedHein) with Timeshare Exit Team. He offered help to exit timeshare for $4,545.00...but first exhaust your efforts to get Wyndham to take back. I was also contacted by Walter Gard from Resort Release, who could also help me exit timeshare for $5,600 and mentioned that Timeshare Exit Team are not as reputable as Resort Release. When I informed him that I was taking Chris's advice to call the Wyndham Exit Team first before proceeding with TET or RR; he informed me that I was making a BIG mistake and that I would be calling him back to exit timeshare.

    On Dec 12th, I reached out to Wyndham Exit Team member, Monica. I will be getting more information in 2 weeks (12/26). Today, 12/18th I called Jill from Wyndham Care to get clarification on process. Dec 26th, I should get email from Wyndham Exit Team to see "IF" I qualify for OVATION process to exit . In the meantime, I must stay current on 2018 MF so mail $50.00 check to Wyndham Vacation Resorts, ATTN: ASO FW EFT, 10750 West Charleston Blvd., Las Vegas, NV 89135 (Like Ryan from Finance instructed). Keeping my Fingers Crossed in Texas!!

  • Avatar for maryl1410
    maryl1410
    Jan 12, 2018 (8 months ago) • Updated Jan 12, 2018 01:30 PM

    My husband and I purchased our time share in Destin last January, and it was the worse decision we ever made. We are in our 70's and had just retired when we were offered a free week to listen to the presentations. We really had no intention to buy because we were unsure of living on a fixed income of Social Security and STRS.. The manager at the time was very delightful and she miraculously was able to find a timeshare in inventory that we thought we could afford at the time. My husband was approved for a VISa Card of $10,000 that wouldn't cost us anything at the time. Based on our income and debt ratio I have no idea how we were even approved. I guess we were so vulnerable and excited to be retired that we didn't look ahead to the financial burden this Time Share would incur on us. We visit Destin every spring, so I guess our thoughts were that we spend the money anyway renting in Destin every year so why not have something to show for it and leave our children.Not only is it next to impossible to find availability in Destin during the times we want, but we also cannot afford it. The $586.00 a month payment is 20% of our monthly retirement income. At the time we purchased, we had some money in the bank but we didn't realize the expenses of moving and living on a fixed income. We just cannot afford this Time Share, and it is not what we expected for our life style and destination goals.I did read above that this Ovation program is designed for people that have already paid their mortgage, and we do not meet this criteria. This time share has cost us $10,000 which we are paying through another loan and I have paid $6,000 for the year in mortgage and monthly maintenance fees. Is there something we can do based on our age and the financial burden it has on our monthly cost of living expenses? PLEASE PLEASE HELP

  • Avatar for garm2
    garm2
    Jan 16, 2018 (8 months ago) • Updated Apr 26, 2018 09:58 AM

    I have been a Shell Vacations owner for approximately 13 years, a points based ownership at the Paniolo Greens resort in Hawaii. We have been looking to exit this timeshare for at least half the time we have owned it. It has been paid off within a few months of purchase. We have exchanged the points for a couple of other places over the years, banked and lost the majority of what we have accumulated. Now retired, the yearly maintanance fee has been a burden for a long time, but after wasting $500 with a re-sell scam about 6 or 8 years ago, we have been careful when looking at other avenues of escape. Well, I found out that the ownership transfers to my heir upon our passing and that made my mind up....I had to find a way to get rid of it. I contacted Timeshare Solutions and Resort Release and got the same basic response: "Shell doesn't want to deal with returning the timeshares and only legal action will work", to the tune of around $5000 to $6000 ! I was close to taking the plunge, I am that committed to getting out of this burden. Then I spotted the link to this Ovations review page. I then went to Wyndham's Ovation page, called the Ovations direct line and after talking to a Case Specialist, was advised I qualified for the program. The next day I spoke to one of the program specialists, she has started the process. I have been assured that there will be no fees, no additional costs and in approximately 3 months I will no longer own the timeshare, be responsible for maintanance fees beyond keeping them current until the release is final. They are taking the timeshare back. I am not receiving any compensation, but that is fine with me. It sounds like this will be painless and I will be saving $5000-$6000. I would strongly suggest anyone with a Shell Vacations or Wyndham timeshare that they want to get out from under, go to: https://www.clubwyndham.com/cw/discover/ovationbywyndham.page and see which avenue best fits your needs. They have at least three or four options, but if your timeshare is paid off and you are current on your maintenance fees, the Ovations program can get you out painlessly. I will follow up in 3 or 4 months with the rest of the story. ***UPDATE*** : So as promised, an update. We went through the Ovations program and it was indeed painless and handled via email. We now are free of the timeshare as of early-April 2018 at no out of pocket cost whatsoever. Yes, we gave it back without receiving anything in return, but that was exactly what was promised and after years and years of trying to get out and numerous offers to get us out from under the timeshare for $5000 to $6000, that is all we wanted. The people at the Ovations program were easy and professional and followed through on all promises. It all starts with a phone call. Remember, this was a paid off property....no mortgage. Good luck all!

  • Avatar for jeff_reports
    jeff_reports
    RedWeek Team
    Jan 17, 2018 (8 months ago)

    Hello Mary, give me a call and I'll look into your situation with Wyndham. Jeff Weir 310-801-3479. I work with RedWeek on owner issues. Your case is unusual because you've only owned a year and you've got a loan on your purchase. Wyndham might be willing to take back your timeshare, but they cannot forgive the loan because timeshare mortgages are typically held by third parties. In meantime, suggest you list your timeshare for rent and sale on RedWeek. Renting is a great way to cover your expenses.

  • Avatar for rogerm241
    rogerm241
    Jan 18, 2018 (8 months ago)

    R.MARTIN Wish I'd read these and many other comments about Wyndham's lies and scams to us timeshare owners before buying more points on Dec 2016. Was most impressed with their "new" ovation program to sell back my timeshare units. Like most timeshare owners, received weekly emails and phones call from many companies offering to "help" get out of my timeshares. Only to find they usually want me to pay $2,000 + up front or just "give" them my units!!. Very happy when the New Orleans reps told me Wyndham will now "buy" my timeshare units back if we ever want to sell. I even asked the question twice -- "Wyndham will buy my timeshare units when we want to sell??"" Agent said yes. I asked if it was equal to what we have paid and reply was: " Cannot say as will depend on current market value!" Sounded right was my response and we agreed to buy another $21,000 value of units!! OK -- one year later when calling the Wyndham Ovation reps I was told they do NOT buy any timeshares but would refer me to a timeshare Realestate company!! The New Orleans Wyndham rep had totally lied to us and now we own over $35,000 of units that the Realestate company said they could sell for about $1,015 . and we'd be charged about $500 sales fees!!! Like many Wyndham owners we're going broke with the increases in the maintenance fee yearly!! Wish there was a Class Action suit against Wyndham for all the lies their reps make when selling us timeshares! I'd join it today!!

  • Avatar for rogerm241
    rogerm241
    Jan 18, 2018 (8 months ago)

    R.MARTIN Wish I'd read these and many other comments about Wyndham's lies and scams to us timeshare owners before buying more points on Dec 2016. Was most impressed with their "new" ovation program to sell back my timeshare units. Like most timeshare owners, received weekly emails and phones call from many companies offering to "help" get out of my timeshares. Only to find they usually want me to pay $2,000 + up front or just "give" them my units!!. Very happy when the New Orleans reps told me Wyndham will now "buy" my timeshare units back if we ever want to sell. I even asked the question twice -- "Wyndham will buy my timeshare units when we want to sell??"" Agent said yes. I asked if it was equal to what we have paid and reply was: " Cannot say as will depend on current market value!" Sounded right was my response and we agreed to buy another $21,000 value of units!! OK -- one year later when calling the Wyndham Ovation reps I was told they do NOT buy any timeshares but would refer me to a timeshare Realestate company!! The New Orleans Wyndham rep had totally lied to us and now we own over $35,000 of units that the Realestate company said they could sell for about $1,015 . and we'd be charged about $500 sales fees!!! Like many Wyndham owners we're going broke with the increases in the maintenance fee yearly!! Wish there was a Class Action suit against Wyndham for all the lies their reps make when selling us timeshares! I'd join it today!!

  • Avatar for karins86
    karins86
    Jan 23, 2018 (7 months ago) • Updated Jan 23, 2018 04:08 PM

    I've owned a Wyndham Time Share Unit at Washington National Harbor, MD since 2012. It's fully paid off, but I can no longer afford the monthly maintenance fees as I was recently laid off from my job. I'm hoping Wyndham/Ovation will agree to take it back. I've been reading all the comments posted at this site and plan to call Wyndham tomorrow to see what options they can offer me.

  • Avatar for donnam1182
    donnam1182
    Feb 13, 2018 (7 months ago)

    I have two Wyndham properties as a home base. When I contacted them about this program, I was told that I didn't have the type of loan that they could do this with. Really Wyndham? You haven't changed a bit with your tactics of luring people into your properties, lying, deceiving, etc.

  • Avatar for kathleend329
    kathleend329
    Feb 17, 2018 (7 months ago) • Updated Feb 17, 2018 10:10 AM

    I just want to get rid of all my paid timeshares at Shawnee. I will surrender the deed and all responsibility that my deeded children were named on the deed to absove them from any responsibility before my death or after. is it possible to get rid of this monkey on my back?

  • Avatar for kathleend329
    kathleend329
    Feb 17, 2018 (7 months ago)

    who has successfully gotten rid of their deed and ownership of their tiemshare?

  • Avatar for sharonk419
    sharonk419
    Mar 10, 2018 (6 months ago)

    I would likeep more information on the. I own 2 timeshares I bought 2nd hand owe no money except maintenance. 2 years ago went to Hawaii and after hours of hard selling and pressure ended up buying 508,000 points. They merged my other two timeshares and now that I can't afford the mortgage payment but pay have been able to pay the maintenance they won't let me make any reservations on the point I owned before HawaiI. I talked to an outside company to help me get out of the Hawaii contract but they wanted $24,000 to do it and there was no guarantee Wyndham wouldnt put lien on my home, etc. So how do I get out of the Hawaii contract without giving my already paid for contracts?

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  • Avatar for kimberlyb490
    kimberlyb490
    Mar 24, 2018 (5 months ago)

    @rogerm241 -- If you start the class action lawsuit, we'll join. Have a very long, involved story about Wyndham but it was the worst decision EVER to purchase from them. Took them 7 years to get the deed recording correctly after we bought it cheap from a family member. SEVEN YEARS! That just the start. They lie, deceive, pressure, prey on people, etc., etc.!

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  • Avatar for sylviaf48
    sylviaf48
    Apr 09, 2018 (5 months ago) • Updated Apr 09, 2018 02:07 PM

    After our horrific experience with the timeshare people we were so mad how cunning they can be in this trade, we tell people we know- to beware of the timeshare sharks who are so heartless to easy preys. We were just passing by then and we are enticed with all the good shows and promises told us for just 30 mins of our time but we were held up, they used up our 1 day of holiday, very convincing with all their sales pitch tactics and promises until they had us signed. So just to get out, we thought what kind of "thing" is this! Not letting us go! So we hesitantly signed a deeded 2-BR Timeshare with El Dorado, the Granview at Las Vegas. We thought that maybe it is really true, decided to keep it to try and we will get rid of it, we fully paid $23K within a year after our purchase on Sept 2010 to avoid interest. Also, the Resorts people who sold us convinced us to exchange with RCI for a better window of resorts to choose from, but that is an additional fees to us plus the MF. Maintenance Fees is always increasing which is now $900/year. We keep it hard to be updated so we will not be penalized of late payment. We are not able to use the timeshare as much as always end up getting a vacation not of our choice so just to make use of our fees. We are so sad we lost all the hard earned money we paid to the timeshare. We are now at the year of retirement and with minimal income, we will not afford anymore to pay the MF plus RCI fees. And what a disbelief we learned we cannot even sell it or give it back but thru legal process. My husband is always worried and sleepless, I have been praying hard to lead us, almost got so discouraged and so helpless, been searching online and came across RED WEEK thru comments. THANK GOD and THANK YOU for this feature - the Ovation Program of Wyndham, as we are really hoping we will get help to exit from this contract. In the Ovation program, it states..."you (i believe meant for owners) deserve the same level credibility in closing this chapter of your life as when you opened it" - with this said....I am just begging Wyndham through RedWeek to help its owners especially those who are facing financial difficulty due to this, that there should be a monetary payback . And as for me and my husband, will be very grateful even for a portion of what we paid for, now when we decide to end. This will help us a long way towards our retirement which we lost when we opened the timeshare with you.

  • Avatar for brandia21
    brandia21
    Apr 15, 2018 (5 months ago) • Updated Apr 15, 2018 05:42 PM

    What if we still owe with Wyndham will they take it back? We have 300,000 points in Panama City Beach

  • Avatar for fayes18
    fayes18
    Apr 16, 2018 (5 months ago)

    How does Wyndham handle Canadian owners re a notary public signing papers.

  • Avatar for joans356
    joans356
    May 05, 2018 (4 months ago)

    Just sent an email to Ovation to find out if they will take our TS, Shawnee on the Delaware, Pa. We have owned it over 30 years, have a deed, fully paid for etc. Will keep you informed . joansekelsky@yahoo.com

  • Avatar for garm2
    garm2
    May 05, 2018 (4 months ago) • Updated May 05, 2018 04:41 PM

    Call the Wyndham Ovations program and find out. I got out of my 13 year old timeshare with ease and not one penny out of pocket. Look on page 3 of this forum and I have a post with an update, user name "garm2" telling all about my experience. Look up the Ovations program online.

  • Avatar for garm2
    garm2
    May 05, 2018 (4 months ago)

    I did, check out my post on page 3 of this forum, user name garm2.

  • Avatar for jont117
    jont117
    May 18, 2018 (4 months ago)

    Lie Lie Lies, See the comment "Owners who are still paying off their mortgage cannot participate in Ovation until that debt is resolved", basically those are the owners who want to get out of owning the timeshare. If your timeshare is all paid for, than it has no value at all in the market, and basically will get nothing, so why give it back. This is another Wyndham scam as usual to take back what owner actually own and sell it off to other who really do not need it.

  • Avatar for garm2
    garm2
    May 18, 2018 (4 months ago)

    What lies? They don't promise to release every owner from their contract. It clearly states you should contact the program to see if your timeshare qualified for the program. Yes, your mortgage needs to be paid off before you can qualify, as far as I can tell. As for your question asking "If your timeshare is paid for...why give it back?" There are owners who don't ever use their timeshare and with the ever increasing maintenance fees just want to get out from under the ownership. Nobody is lying. Ovations is upfront that the owner is not being compensated for releasing ownership of the property. It worked smoothly for us and if they re-sell the ownership, that's their right.

  • Avatar for lindak863
    lindak863
    Jun 11, 2018 (3 months ago) • Updated Jun 11, 2018 08:46 PM

    I have been trying to get WYNDHAM CARES (no they dont)to contact me since March, 2018. I keep being told the are very busy and will call in 15 working days. They never do. Then I call again, and again, and again, 7 calls. The last call i was told i would be called in 4 working days, instead of a call on Saturday, June 9 , I got a letter dated June 1 from Robert Perry, the person we have been calling, stating that we had until June 15th to send them all our finances, or W-2's or IRS forms. 6 days SIX DAYS. They are a rip off company that only wants your money. We have be owners since 2001, 17years. With what we have paid out we could have brought Wyndham. Michael Kerr.

  • Avatar for hollief6
    hollief6
    Jun 14, 2018 (3 months ago)

    I recently signed up for a time share and would like to take advantage of this program

  • Avatar for luisr148
    luisr148
    Jun 17, 2018 (3 months ago)

    Excellent information for an owner who, as myself, is lost trying to find exit from ownership, without letting scammers take their money and fleed.

  • Avatar for joanns248
    joanns248
    Jun 23, 2018 (3 months ago)

    But your loans have to bel paid off. Since they split our into two contracts we were told you can decide which One we want to,get rid n the loan would not have to pay off that loan. Now it says they need to be paid off. We were misrepresented. Thank you. JoAnn Slosar contraact #00202297576

  • Avatar for joeg435
    joeg435
    Jul 13, 2018 (2 months ago)

    Crossing my fingers that this works for us. We have had a Shell Vacations timeshare (points) for 15 years. We almost never use it and the annual maintenance fees are such a waste for us. I tried to sell the points a while back but even at the low price of ZERO, no one wanted them. I have considered going the legal route as I just want to be done with this. Stumbled across the information here about the Ovation program and have just sent an email to them to see if we can get out cleanly. We don't owe anything on the points, paid for them upfront and have been making the annual maintenance payments regularly.

  • Avatar for tylers101
    tylers101
    Jul 18, 2018 (2 months ago) • Updated Jul 18, 2018 03:11 PM

    We haven't even used the program at all. They sold this program as an affordable way to annually go on vacation, but they only gave us 126,000 points and our monthly costs are almost $400 a month with HOA and mortgage. They said we could buy tickets to disney using their points and when we asked they couldn't give us solid numbers on it but they said it wouldn't be a problem. they also said we could even rent a car for 50-100 points (that was a total lie). We went ahead and signed it cuz we weren't locked into a single location, we could go anywhere and it sounded like a viable option to single location time shares. We tried to review information, but because they hadn't "set us up" we couldn't get information. They said it would take 14 days. Nope. It took nearly 1.5 months to get us fully setup where we could review everything and then finally we called and were floored. Disney tickets run 48,000-50,000 for a single park, single person, single day ticket! For our family of 5 to go, 1,225,000 points. (well they said we could buy them with points, never really said anything about it being priced REASONABLY). Ok no sweat, we'll fork over $2k to buy tickets on our own...car rental? 150,000 for a week rental of a car...so basically the entire year and some of next year is required to get the car too? what happened to 50-100? even if he meant 50,000-100,000 that's still not what it was. We sent an email to ovation, though I'm pretty sure I'm gonna need a lawyer to get out of this. We're out $3800 so far and every month it increases and the paypal accounts they set us up to pay the down payments is 0 interest for 6 months, but after 6 months its got to be paid off or we're going to accrue a lot of interest... I'm pretty sure this program doesn't include people who just bought it and feel scammed out of something.

    Its cheaper for us to simply save the HOA and mortgage costs and go anywhere... we were also told getting out of the program was "easy" and they don't want anyone to "incur undue hardship". We'll see if THAT was a lie too.

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  • Avatar for virginiah151
    virginiah151
    Aug 03, 2018 (1 month ago)

    We still owe on our timeshare, but want to get out from under it. We no longer have the finances to continue paying the mortgage along with maintenance fees. How do we go about this?

  • Avatar for garm2
    garm2
    Aug 03, 2018 (1 month ago)

    To: joeg435....It sounds like the Ovations program is tailor-made for your situation. Mine was the same, but we had an even longer ownership and I got out from under it without paying a cent. It did take a couple months, but was well worth it. Follow with an update once you find out if it will help you. Good Luck!

  • Avatar for reneb59
    reneb59
    Aug 03, 2018 (1 month ago)

    I own timeshare at Carriage Ridge, in Ontario, Canada. Does Wyndham offer a buy out plan for us Canadian owner. If so, please let me know as both my wife and I are interested. Thank you, Rene renebaril@icloud.com

  • Avatar for robynb114
    robynb114
    Aug 16, 2018 (1 month ago)

    PLEASE HELP!! My Dad was killed in April. He owned a Wyndham timeshare in Florida but my brother and I (co-executors of the estate) were not beneficiaries to the timeshare, his estate was and we live in Canada.

    I contacted Wyndham in May to tell them what happened and that we could not financially keep the timeshare and would like to get out. They transferred me to title services where I again explained and they said they would need a copy of the probated will before they would talk to me which I replied that we were working on.

    I got it sent off to them last week and then a couple of days ago I received a letter from a collection company for overdue fees as well as a collection fee. I called them again and title services said they would transfer me to financial services.

    I explained that I talked to them in May about cancelling and what had happened. I explained that we did not have the money to keep the timeshare and that is why we wanted to get out. I explained that this timeshare was not my choice and that I was already dealing with a difficult situation and could not understand why they would send it to collections when I was doing everything I possibly could to resolve the matter quickly and keep them informed.

    Their response was, "you have talked to title services before, why didn't you try talking to us" and "there is nothing we can do no that it is in collections. You will have to pay and then maybe we can talk about working something out". My responses were "I was transferred to title services and I assumed that was all I needed to talk to as they wouldn't even really talk to me until I get Probate and besides, I don't know your company's departments" and "why can you not call the collection company and have it sent back as it should not have been sent there in the first place". The very unkind gentleman on the phone replied with "I am not doing the work for you".

    I can't afford these collection fees, I tried folding the account as of May because I knew I would not be able to keep paying, I am exhausted from crying and I just want to mourn my Dad. I don't know how to get out of this as I never owned it (and still don't), it is in another country and I can't afford thousands. If anyone can offer advice to help me take the next steps or has been in a similar situation, I would be forever grateful!

    Thank you

  • Avatar for ermar3
    ermar3
    Aug 24, 2018 (1 month ago)

    I have a timeshare Wyndham Resorts I purchase April 2018 and I fell back in my payments due to the loss of my uncle to then my mom so I fell backwards I'll call Wyndham and ask him what they work with me and some kind of way so I can catch up with I really want to keep the timeshare but they said no so I'm trying to figure out what can I do I don't want to lose it I want to catch up with the payment but i need some one to work with me what can i do any suggestions I really like $1,000 behind

  • Avatar for brendaf172
    brendaf172
    Aug 27, 2018 (4 weeks ago) • Updated Aug 29, 2018 01:31 AM

    We have used our fixed week for the most part at our home resort of Wyndham in Fairfield Glade, Tn since our purchase of it in 1986 ... it brought us great joy as we raised our children and we had the use of Fairfax at that time. Advance forward to now ... we have been blessed to have cherished memories there with my parents and my in laws and our children and grandchildren ... but now it is time for a new adventure and we are heading into retirement. We have decided to simplify and therefore my husband and I are looking at our options for our Wyndham fixed week. We have been approached with several pay up fronts and we have declined ... we have now started researching Ovation by Wyndham but like you all on here ... we are very skeptical ... it does sound good in the fact of getting out from under our maintenance fees and possible assessments but is it a too good to be true? Thank you in advance for any and all replies! Brenda 8/27/18 Update: we attended a seminar with relief solutions inc. ... even though they say they are not an upfront company ... not true! They wanted 6995 ... when I mentioned that sounded high they immediately dropped it to 3995 ... I said I wanted to check out other options before committing to them ... and I mentioned Ovations by Wyndham... they said ovations would not help us because we are fixed week owners. I said that is not true ... they dropped their price to 2400. It got a little ugly but my husband and I did not sign and did not pay up front! I am so crossing my fingers that Ovations by Wyndham is able to do for us what they mentioned to me the other day when I initially called them and that you all are mentioning on here. Crossing fingers bigtime :) blessings!.

  • Avatar for georgeb541
    georgeb541
    Aug 30, 2018 (3 weeks ago)

    I haven't heard back from you 517 515 873

  • Avatar for anak40
    anak40
    Sep 09, 2018 (2 weeks ago) • Updated Sep 09, 2018 02:12 PM

    My husband recently retired and we cannot afford what we owe on our timeshare and maintenance fees. We were also told by Wyndham at the time of buying more points that they would buy it back should our situation changed. LIES!!! Any suggestions on who to contact that is not a scammer? Ovation by Wyndham just shut us down and we've been owner for over 18 years!