Ask RedWeek / April, 2015

Does Wyndham's new Ovation program offer reasonable exit solutions for owners?

I received an e-mail about Wyndham's new "Ovation" program, which claims to help Wyndham owners end their ownership when desired. Do they really have reasonable solutions, or is this just an attempt to sell us more?

Wyndham, the world's largest timeshare company with 900,000 owners, just rolled out a program that, allegedly, provides a way for owners to sell, donate, or give back their timeshares after many years of supposedly satisfied usage. Known as "Ovation by Wyndham," the exit program was recently announced in a deliberately low-key e-mail blast to owners. WorldMark, one of many Wyndham resort chains, also posted a one-page blurb about Ovation on its Web site. To get any real information about the program, owners had to contact Wyndham.

Everything about the program is pretty murky, at least for now, because the whole thing is an experiment in finding solutions. Wyndham executives, who declined to say much about Ovation for two months, recently gave RedWeek a first-look in order to offset complaints from Wyndham owners that were surfacing on user groups and other owner-forums, including RedWeek.com.

The Ovation Pitch

The e-mail sent to owners had this simple message:

"We're proud to introduce Ovation by Wyndham – a new program offering credible options for owners who are ready to transition to the next phase of their travel needs."

The accompanying one-page blurb sent this message: "This program provides assistance to owners whose lifestyle or vacation preferences have changed and are seeking safe and viable options to transition out of their ownership. Offers available are relative to unique owner needs and qualifications, and may also vary based upon specific program objectives." They go on to say, "You deserve the same level of credibility in closing this chapter of your life as when you opened it. Navigating through the numerous channels out there to find the best solution to help you exit your ownership can be a daunting task. With Ovation by Wyndham, we're here to help you gracefully transition to the next phase of your life - wherever that may take you."

Wyndham Owners Skeptical

The initial online reaction from Wyndham owners was rampant skepticism. Wyndham owners, in general, said they are suspicious that Ovation is simply another "Pathways," a predecessor program that turned into a PR disaster when owners discovered they'd have to spend MORE money, by buying more points, to get out of their timeshares. And getting out was not guaranteed.

Now, having been burned by Pathways, Wyndham is proceeding cautiously with Ovation while it tests the waters to see which exit programs, if any, best suit their owner base.

The venture is being closely watched by the industry because, to date, no major brand-name developer has created a program that allows longtime owners to easily divest themselves of their timeshare contracts. In fact, as Wyndham quietly acknowledges, many companies have turned their backs on original owners, forcing them to deal with third party resale and transfer companies that, in some cases, are running absolute scams - and taking advantage of timeshare owners who are desperate to sell.

Give-Back and Resale Options

Here's what Adam Schwartz, Wyndham Vacation Ownership's Chief Branding and Communications Officer, told us about Ovation.

The company is exploring several exit options, simultaneously, to see how they address the demands from owners.

  1. The first is a straightforward referral program, where Wyndham refers owners to a group of resellers who can help sell their timeshare. The resellers are all vetted by Wyndham, so owners can build confidence that they are working with legitimate companies. "Fly by night" companies that demand $1,000 or more in upfront fees for resale listings are not on the Ovation list, Schwartz said.
  2. The second option is a give-back program, where Wyndham takes back title and allows the owner to end their timeshare contract. This option is not available to all owners; Wyndham retains the right to take back properties it wants or, down the road, can resell to a new buyer.
  3. Option number three blends the give-back program with a right-to-continue-traveling within the club for up to three years. Owners would not have to continue paying maintenance fees while still using the club's travel and exchange services.

"We are testing these concepts to see how much (of the demand) we can fulfill without aggressively broadcasting it – and without breaking our own bank while helping owners," Schwartz said.

No Fees or Purchases Required

Having clearly learned a lesson or two from the Pathways experience, Wyndham says they will NOT charge owners additional fees or force them to purchase anything in order to participate in Ovation.

"Owners are skeptical and may think this is a program to market them to buy more, but if you are really exiting, you will go on the 'do-not-market' list," Schwartz said.

The only exclusion for participation is an unpaid mortgage. Owners who are still paying off their mortgage cannot participate in Ovation until that debt is resolved.

To date, beyond the user-group chat rooms, the initial owner response to Ovation has been positive. "We know how many people have called and gone through the program. It encourages us that we are heading the right direction," Schwartz said.

"I really believe we are going to turn this into a win-win situation for developers and owners," Schwartz said. "Developers have been hesitant to open this Pandora's Box, to recognize that people, at some point in time, may not want to own their timeshare anymore. The question is: are we going to embrace it and find a solution – or shove it under the rug, hide it in the closet, and let others figure it out? With this program, we're trying to convey to Wyndham owners, that if they want to end their ownership, we want them to call us so we can help them."

Time will tell, since the program is still in its infancy and likely to be customized as Wyndham gets more feedback from owners. But as a first step – in an industry that has been reluctant to talk about end-game strategies for owners – it's a start.

RedWeek Needs Wyndham Owners

Are you interested in trying out this program? If so, reach out to us first, and let us follow your experience with Wyndham: what they offer you, how satisfied you are with the options, etc. We have opened up a forum on this topic - please post there if you are interested in sharing your experience. We plan to compile a report with actual owner results in the coming months.

About the author

This answer was provided by RedWeek's Chief Correspondent, Jeff Weir. Jeff is a California-based journalist who has covered California, Congress, and the White House. He also has roots in Silicon Valley, where he directed public relations and marketing programs for high-tech companies. He is also a timeshare owner and member of RedWeek.com.

Leave a comment

    43 Comments

  • Avatar for williamt447
    williamt447
    Aug 12, 2016 (1 year ago)

    we have several Wyndham properties. having needed to buy more to "fix" our original problem. we are currently members of Pathways hoping to dump some points so that we can afford to retire. when we bought into Pathways they simultaneously talked about Club Wyndham Access and we thought that was part of what we bought for our additional $20,000. purchase. we investigated our options and basically learned that because we self financed no one could help us: unless we would pay $5,000. up front. I did not trust anyone that I spoke with our last purchase was in Nashville October 2014 with a Count ON Me Rep. Bill

  • Avatar for margieg42
    margieg42
    Aug 18, 2016 (1 year ago)

    My husband passed away in February, 2016. We own 3 units at Wyndham Pagosa. I received a letter/pamphlet from Ovation saying I can transfer to immediate family at no cost. I have asked for information to give one to our grandson. Waiting for response. Margie Green

  • Avatar for jamesp863
    jamesp863
    Sep 04, 2016 (11 months ago)

    All smoke and mirrors, I purchased additional points with the assurance that they would rent out a portion of the points to pay maintenance fees and much to my disappointment it never happened and with the mortgage payment and increased maintenance fees I am not able to pay on my reduced income and although I attempted to contact them for assistance I was instructed that there was nothing they could do and they told me that if I stopped making payments they would not act until months had passed and then they would report some kind of statement to the IRS and I would have a tax bill as if I had gained something which the time share was a total loss to me and if I had just put the money aside I could be enjoying nice investments and going anywhere we want. Although the places are nice and the resorts are often very accommodating I would never recommend the program, the more points you purchase the higher the maintenance fees and our maintenance fees alone 6,000 dollars a year and steadily increasing; it just wasn't a good investment...

  • Avatar for carols1017
    carols1017
    Sep 10, 2016 (11 months ago)

    I am a new widow and have had my timeshare for 29 years and enjoyed it greatly. I am 82 years old and live in Orlando FL. I have paid maintenance for the last three years and have not used my 44 week in Fox Run #97 because of health. My adult Children will travel with me to my unit this year. I am interested in your program. I received literature in mail today and will be calling the listed number. Thank YOU for hearing the call of the elderly. Mrs. Carol Shultz

  • Avatar for jasonm514
    jasonm514
    Sep 20, 2016 (10 months ago)

    I am taking looking after my Grandmother's timeshare and have just contacted the ovation program, they said they need to make sure the title is free and clear and the maintenance fees are up to date. If all is in order they will send me some paper work to sign and that will be the end of it. no fees or nothing else to buy. It will take them 3 to 4 weeks to get us the paperwork. She has a fixed week deed no mortgage. I will try to give an update to let you know how it goes.

    To Margie42 don't pass this burden on to anyone (unless you hate them) just get out of it.

  • Avatar for rhondaf98
    rhondaf98
    Oct 18, 2016 (9 months ago)

    I have just received my paper work to exit the program. WE have two timeshares and do not need both. I am so sick of the scammers out there!! I actually called the salesman that sold us the timeshare. HE no longer worked for Wyndham I was willing to give it to him for free. He said his mothers friend wanted it but never got back with me. Wyndham does have beautiful resorts.

  • Avatar for monikas27
    monikas27
    Oct 27, 2016 (9 months ago)

    We have been thinking of getting rid of our Wyndham points for a number of years. Though the resorts are very nice, we were having problems booking the desirable spots at the time we want. We even went to some outside resellers meetings to find out how to get out of it, but were not sure whether to trust these companies since they wanted some money upfront.

    When we learnt about the Ovation by Wyndham we were very pleased. We decided to look into it and thought about taking the option for using the points for three years without owning the timeshare and, thus, not paying the maintenance fees.

    I called them for the paper works on September 13, but have not received anything from them yet (Oct 27). I was supposed to get it within 4 weeks. Overtime I have called Ovation 6-7 times to follow up. Until today, the person on the other end told me that someone would call me. Today I was told that there is only one person (Kevin White) who is handling all the cases and he needs to talk to each applicant before sending the papers. He will call me when he has the time. There is nothing anyone else can do.

    It has been a very frustration experience. I hope Wyndham gets a better handle on this soon. And, the next step of transfer (as it has been described) moves smoothly. Otherwise, it is a losing proposition - one can not use the vacation points while paying the maintenance fees and waiting for the transfer. MonikaS

  • Avatar for carolw520
    carolw520
    Nov 03, 2016 (9 months ago)

    I have trying to contact Ovation but can not wait 3-5 minutes on the phone. Please call me at (530)301-8025 regarding contract #IT 0306682.

    Carol Wong

  • Avatar for davidd1137
    davidd1137
    Nov 20, 2016 (8 months ago)

    I will call Wyndham this coming week. I have a fixed week rather than points, and I have been told (by at-resort sales people) that I needed to purchase $10,000 worth of additional points in order to convert my fixed week to points (which I declined). So I am eager to see what kind of response that I get from the Ovation program. Since my wife broke her hip, I have not been able to use (or sell or give away) my time-share ski-week. Wish me luck with this new program!

  • Avatar for marys718
    marys718
    Nov 26, 2016 (8 months ago)

    I'll be calling them Monday about our every other year week. Since this is the year fees are due, then now is when it is getting out attention, and they are due soon, so I bet there are lots of people calling in. I'll let you know how it goes.

    We did own fixed weeks at a Wyndham Resort in Colorado, and were able to turn those in with not a single problem, but that was a different part of the company, since they were fixed weeks.

    I'll be watching to see how things go- I really hope it works out for all of you who need to vacate ownership and the big fees involved.

  • Avatar for marys718
    marys718
    Nov 26, 2016 (8 months ago)

    Condolences on your husband's passing. We were Pagosa owners until we released the two units we owned. That process was seamless and easy. I hope by now you get your response.

  • Avatar for marys718
    marys718
    Nov 26, 2016 (8 months ago)

    did it work for you?

  • Avatar for alicel95
    alicel95
    Dec 06, 2016 (8 months ago)

    We own a Wyndham Vacation Program. We paid cash for the program, in the amount of over $23,000. Our understanding was we would be able to use the vacation facilities with a minimal reservation notice. We are spur of the moment travelers. Since we purchased the agreement in May 2015 it did not become active until November 2015. We have tried repeatedly to use the program, getting the response "reservations are a Year in advance or more". The only place that had available space was the Dominican republic or Mexico. Been there done that! Remember we paid CASH, we not making payments. We are really interested in selling our membership as this was a total waste and not what Wyndham represented to us. We called an agent that Wyndham referred us to, they offered us $1500 for what we paid over $23,000. By the time we were able to maybe use our additional perks/points they expired.

  • Avatar for marys718
    marys718
    Dec 06, 2016 (8 months ago)

    sadly, misrepresentation is all too common in the timeshare sales industry we experienced ourselves, when we were told we could just rent out week and never pay maintainence fees if we did not use our time far fewer people would purchase if they actually knew what they were buying in the early days, it was a really good option, and worked very well for us, but then the corporate ownership took over, and it was so much more about the bottom line, and ceased to be a good deal for owners so sorry you were unable to use what you spent good money for

  • Avatar for debm202
    debm202
    Dec 11, 2016 (8 months ago)

    We are happy to see the Ovations Program through Wyndham. While we want to sell both of our timeshare contracts, we also are not interested in "giving them away" for little to nothing. We have experienced the scam of trusting a 3rd party that we thought was credible and ended up out $600 and nothing to show for it. Hence we became skeptical. We then flew to Florida in late 2006 with full intent of selling the 1 timeshare purchased in early 1996 for $6300 & instead were introduced to the point system (fairly new then) vs the bi-annual weekly program. We worked with Ron Chimchirian who upgraded our current timeshare & bought a 2nd time share (Atlantic City), paying $27,449. If you look at our history you will see that we've been doing business with Palm Aire, Fairshare Plus & Club Wyndham for many years. We have used our timeshares in a very miminal way, if at all as well and have paid in additional $20,000 over the years for Maintenance Feels. This said, we have felt there is no trust worthy way to get out from under these contracts, so like fools we just keep paying the expensive & ever increasing mtnce fees because our credit integrity is excellent and we pay our bills on time and we don't want to mess that up.

    The madness and the bleeding needs to stop ASAP going into 2017.

    Frustrated,

    The Mossburghs in Colorado Member #: 00010505332 email: dkmossburgh@msn.com

    • Deleted message
    This message was deleted.
  • Avatar for marys718
    marys718
    Dec 14, 2016 (8 months ago)

    this sounds like it falls in the category of too good to be true

  • Avatar for lee07981
    lee07981
    Dec 20, 2016 (7 months ago)

    I called today (12/20/2016) to deed back of my Wyndham fixed week. It took a few minutes on phone. I was told I should expect to receive the document in 4-6 weeks, and the entire process takes 8-10 weeks. It all sounds very reasonable. After than, I called the Wyndahm financial service regarding my 2017 maintenance fee. I was told I don't need to worry about 2017 fee as long as the week is in the Ovation program. My experience so far is very smooth.

  • Avatar for marys718
    marys718
    Dec 20, 2016 (7 months ago)

    I got a different story weeks ago when I called to ask about Ovation and my 2017 fee, was told 2-3 months and I still owed the 2017 fee but this was not a fixed week, a floating every other week this might vary according to program and resort ownership We decided on using our ownership one more time, this it will be up to our son if he decided to continue on his own

    However, I do believe the Ovation program will make your ownership go away.

  • Avatar for mikek72
    mikek72
    Dec 22, 2016 (7 months ago) • Last edit by phyl21 on Dec 23, 2016 10:49 AM.

    My experience with Ovation thus far:

    First, we have a 182,000 points TS tied to Wyndham Fairfield Plantation (Villa Rica, GA). After submitting a request to deed back the property, as my wife was diagnosed with MS in 2014 and can't travel as much anymore, I received a response directing me to a couple of trusted resellers.

    When I called the Ovation number directly, I was told that this property is not in Wyndham's desirable list and they will not take it back.

    We owe nothing (bought it on resale) and only pay MF.

    I've got inquiries into the two resellers they directed me to, but will mostly likely not hear back as it is close to the holidays.

    Regards,

    Mike

  • Avatar for lynnb419
    lynnb419
    Dec 31, 2016 (7 months ago)

    We are interested

  • Avatar for jeff_reports
    jeff_reports
    RedWeek.com Team
    Jan 01, 2017 (7 months ago)

    Mike, please keep us posted on what happens with your timeshare. Ovation is an important program, but if it does not work, we want to know about it, since many Wyndham owners are relying upon it to get out of their timeshare. You can contact me as well at jeff@redweek.com

  • Avatar for shellyj50
    shellyj50
    Jan 06, 2017 (7 months ago)

    We asked for Ovation information when I called back in December to pay the fees on our fixed week. After I paid the fee, they transferred me to the department who would help me. That dept person took my info and said they would contact me after the holidays with paperwork. I made a note on my calendar, figuring I'd have to call them back in mid January, but instead received an email of instructions from them yesterday with attachments to print, sign & get notarized. I scanned & emailed the docs back to day and asked her to verify I had it completed corretly before I take to the mailbox. She emailed back and said it looked good. I mailed today....fingers crossed.

  • Avatar for paulb1000
    paulb1000
    Jan 15, 2017 (7 months ago)

    Jeff, We are to be called by a Wyndham person on Friday about the "closing" of a part of our Wyndham account. Cost us $8,000 to "get ready" for the program--more to follow. Paul Brooks

  • Avatar for springd
    springd
    Jan 26, 2017 (6 months ago)

    i just called the Ovation department today. They said I would have documents emailed to me within 4-6 weeks. After I receive them, we have to sign and have them notarized and send them back.

  • Avatar for lesleyg13
    lesleyg13
    Jan 26, 2017 (6 months ago) • Last edit by on Jan 26, 2017 05:26 PM.

    Rang to give back my Shell ownership and they said I had to pay this years maintenance fee before they could take back my points! Otherwise I could try and sell through Timeshare Broker Associates. I rang Timeshare Broker Associates and they said that the going rate for Shell points is 10c per point and they would take a long time to sell, though on they website they are offering them for $0.00! Either way I am expected to pay a lot of money to give away my points. It would cost me more to sell them or give them way than they are worth! Definitely not a win-win situation for owners.

  • Avatar for joed593
    joed593
    Feb 09, 2017 (6 months ago)

    My wife and I own 2 timeshares through Wyndham. The first a fixed week at Shawnee in the Pocono's (We live just an hour away) When we went to an owners meeting a few years ago and voiced our frustration, we stupidly bought another for ($20,000) because they talked us into the whole points program. A program in which they said you can now stay at any of our resorts anytime you want. Only to find out since that time, we can't even get a week in our home resort months in advance.(We drive up there and the place is a ghost town, and they say nothing is available) Now my wife is sidelined with Lyme's Disease, a disease in which the insurance companies refuse to classify as a disease, even tough there are some days she can't even get out of bed the pain is so intense. And ALL treatment is $$ out of pocket. And I have been in chronic renal failure for 5 years and am awaiting a transplant. So we are no longer able to travel even if we wanted to. Yet we still have astronomical maintenance fees that need to get paid. Maintenance fees that are not being used on our fixed week unit that is for sure. But they do have beautiful new units going in. It almost seems this Ovations program id too good to be true. Just like everything else Wyndham has told us over the last 20+ years .

  • Avatar for sc246
    sc246
    Feb 16, 2017 (6 months ago)

    Just wanted to provide feedback on ovation program. Called in mid December and asked about options. They provided two options. # 1 - I could try to sell my timeshare and they had 2 reputable firms I could work with. # 2 I could just transfer my ownership back to them. I chose option 2 and told them they could email me the transfer documents. They said it would take up to 4 weeks. 3.5 weeks in I got the paper work. I had it notarized and sent it back on the 24th January 2017. I just called them and my membership was canceled as of 2/2/17. Very easy and smooth. I am not affiliated with Wyndham at all and have to give them high praise for offering this program. Very pleased how easily the whole thing was. Note: I had paid the balance of the account and owed nothing.

  • Avatar for karif28
    karif28
    Mar 03, 2017 (5 months ago)

    Spent 40 minutes on hold today to find out the the resort at San Luis Bay Inn, Avila CA does not participate in the Wyndham Ovation program and the only way out is to attempt to sell the week. Ridiculously, I got the number of the Ovation Department from the folks at San Luis Bay Inn. The whole timeshare thing is just a scam!!

  • Avatar for michealv3
    michealv3
    Mar 05, 2017 (5 months ago)

    Is anyone having luck with this ovation program? Does it work? Maintenance fees keep rising and points are the same. I'm ready to get out.

  • Avatar for oreng2
    oreng2
    Mar 07, 2017 (5 months ago)

    This is BS. I called today and was given the run-around. They just tell me if I discontinue payments we go in to default and they would take us to court. Liars, every one of them!!!

  • Avatar for markg742
    markg742
    Mar 09, 2017 (5 months ago)

    Made the request to be entered in the program 1/9/17. It is now 2 months later (3/9/17) and I still have not received their promised paperwork to execute the exit option. Originally they said 4-6 weeks. Last call I made to them they up to 12 weeks. We'll see.

  • Avatar for sharonr459
    sharonr459
    Apr 05, 2017 (4 months ago)

    I contacted the Ovations Department this week (April 3, 2017) and received a case number from Rosa. I then followed up with a call to 855-312-9040 and Robert said that the process will take approximately 12-15 weeks to complete a title search because there are many requests to relinquish the timeshare to Wyndham. Once the title search is completed, the title department prepares the proper documents, mails it to the owner for execution, cancel the contract, record the deed, and send a final letter. The timeshare development is Bonnet Creek in Orlando, FL. Sharon R.

  • Avatar for mikek72
    mikek72
    Apr 06, 2017 (4 months ago)

    I was finally able to get out from our last timeshare. I found a buyer and did a normal transfer. Took a little over 3 months to complete. The option Wyndhan gave me was crap. Unless you have a high-demand TS, they don't want it back. Good luck.

    sharonr459 wrote:
    I contacted the Ovations Department this week (April 3, 2017) and received a case number from Rosa. I then followed up with a call to 855-312-9040 and Robert said that the process will take approximately 12-15 weeks to complete a title search because there are many requests to relinquish the timeshare to Wyndham. Once the title search is completed, the title department prepares the proper documents, mails it to the owner for execution, cancel the contract, record the deed, and send a final letter. The timeshare development is Bonnet Creek in Orlando, FL. Sharon R.

  • Avatar for dougb355
    dougb355
    Apr 07, 2017 (4 months ago) • Last edit by dougb355 on Apr 07, 2017 10:33 PM.

    Just called about Ovatiion. They are willing to take my deed back. No compensation but I have two options:1) They take it back and were done no compensation. 2) They take it back and I get to use my amount of points for 3 years free, no fees, I get VIP status (haha), no RCI and no online booking and points expire every year as they do now. I have to tell them which option from the beginning. *Has anyone chose the 3 year option. I want to deed back with nothing in return but wife wants 3 years of points free. I'll post updates. Thanks

  • Avatar for paulc873
    paulc873
    Apr 12, 2017 (4 months ago) • Last edit by on Apr 12, 2017 12:21 PM.

    I've called the Ovation number 1-866-313-8547 and have been on hold for 10 minutes so far. I think they need help. Finally got thru. My HAWAII time share qualifies so I emptied out my Shell Vacations Club points on Play Deck cards (not the best use of points but why give it away) so I can at least get out of the monthly obligation. I got married a year ago and don't need two timeshares. This is the relief I've needed for soooooo long. I only have one option for the Shell. It is give it back, no money in my pocket but also no fees out either. I paid cash up front for mine and have current maintenance fees so this is ideal. I'm jumping on this chance while the option is still available.

  • Avatar for carole581
    carole581
    Apr 19, 2017 (4 months ago)

    Just call Wyndham wanting to sell my timeshare. I was told they don't buy them back but I could give it back and it would free me of monthly fees. REALLY!!!!!!! We paid a lot of money for this timeshare. Why on earth would we give it back so you can resell it to someone else and make more money. Sometimes I can't believe how greedy American has become or how selfish and non-caring people are. Please Americans stop falling for all these fly by night scheme to steal you hard earned money. It may have cost me but I GOT IT!!!!!! BE BLESSED

  • Avatar for marye777
    marye777
    Apr 27, 2017 (3 months ago)

    Ok short and sweet I had three deeded properties that I didn't want anymore. I called the ovation program and they sent the paper work out I signed and sent it back no problems and now I don't own them anymore. That's the pro and con is it does take 3-4 months and you must be current in the mf and you can not use your week. That's it...I am glad I was able to have the option to give it and know that it is 100% taken care of. No scams no BS just be done with it. Last but not least does anyone know if Vistana has this program? I hope this helps someone.

    • Deleted message
    This message was deleted.
  • Avatar for jamesb1618
    jamesb1618
    Jun 11, 2017 (2 months ago)

    We are satisfied owners of Wyndham Nashville timeshare and this is exciting news regarding Wyndham's Ovation program. There was not proper disclosure when we purchased our timeshare Nashville TN over 20 years ago. Its Encouraging that Wyndham has developed a exist program for their owners.

  • Avatar for cindif12
    cindif12
    Jun 20, 2017 (2 months ago) • Last edit by on Jun 20, 2017 08:55 AM.

    I became involved with Ovation Feb 2017. Looking to get rid of my timeshare. I have listed with a company that has charged money and of course no sale of properties. I am currently working with the Timeshare Broker Associates. It has taken the full 120 day contract to get a sale. Yet to be seen. I spoke with a rep from ovation Jun 2017 to become a member and not an owner. That plan to me is great. Going to pursue and I will keep you posted. - Thank you - cindif

  • Avatar for cherylb624
    cherylb624
    Jul 05, 2017 (1 month ago)

    I have 84,000 points in Access and 84,000 points at Ocean Ridge, Edisto SC. I would like to sell back Ocean Ridge to recoup some of my investment. Any suggestions on what to do with the 84,000 in Access? We only pay monthly maintenance fees.

  • Avatar for robertaf45
    robertaf45
    Jul 30, 2017 (3 weeks ago) • Last edit by on Jul 30, 2017 05:15 AM.

    I joined Wyndham in 2000 and am on the points system. My deed is in Las Vegas and I finished paying for the deed years ago. I, a 76 year old woman, am the sole owner of the deed. In Dec, 2017, I learned about the Ovations Program through the quarterly publication that Wyndham sends to all its owners, and on Dec. 29, 2016, I applied to the program on the Option 3 mentioned above and was told that Las Vegas is one of the resort places that Wyndhan is willing to take back. But I was not given any details as to what I should do or not do during the application process except that I should stay current on my monthly fees. In late Feb, 2017, I spoke to Minerva who works with the Ovations Program and told her I had no info on where my application was. She then told me that I had made a reservation at the Smokey Mountains Resort in early March and this was not permitted while my application was in process. I told her that no one had told me this. So she suggested that since I was so close to the date of the visit to the SMR that I keep my reservation, then reapply to Ovations after I got back from the trip. At the SMR, one of the sales people told me that since my application to the Ovations Program had been approved in late January, 2017, I could no longer be considered a Wyndham owner but no one had even told me that my application had already been approved. In mid March, following Minerva's advice, I reapplied to the Ovations Program. But again I have not heard further about where I am in the process. To complicate communications further, since May I have not been able to speak with anyone in the Ovations Program office. Wyndham says it has a new web system of operations and while I am holding on the phone, I am being told over and over that the company recommends that we deal with our web page to make reservations. Now it is virtually impossible to speak to anyone at the company. I have called first thing in the morning, and throughout the day, but the lines are always busy. Since I applied to the Ovations Program in Dec, 2017, it is now seven months later and I am still having to pay my monthly fees. I am concerned that I am being scammed. In the seventeen years that I have been a Wyndham owner, I have enjoyed my vacations at Wyndham properties but lately the company has changed dramatically. The latest issue of the AARP magazine has a lengthy article on the scams that are operating in the time-share industry and this has alerted me to the fact that Wyndham too may be scamming its owners. The two times that lately I have been lucky enough to speak to a reservations agent, after holding for 40 minutes on the phone, I have mentioned that while Wyndham is no longer able to provide its promised services to its present owners, the company keeps selling to new owners. The reps who are trained to do their job well tell me that I should just have patience and that the company is trying to work out the kinks in their new IT system. I rather smell that a class action law suit against Wyndham is forthcoming. Meanwhile I am required to keep paying monthly fees and I have no way of speaking to anyone at the Ovations Program office. If I dial the number directly to Ovations, I am connected to the Reservations Dept and all day long I get a busy number.