Post reply

Re: Vida Vacations & Grand Mayan lies (by Elvira F.):

Vida Vacations Stop The Charade!!

It's been over a week since we have placed a complaint on this site in an attempt to encourage Vida Vacation to cancel and refund our purchase. Their response has been to show concern about us getting benefits from their program, they refuse to acknowledge the benefits we were promised by their sales team (rental/resale).

We know they have incredible resorts, that many of their members seem to enjoy. However, we have demonstrated that we were sold under false pretenses and cannot be a part of their "happy family". Their latest answer to us has been that we file a complaint with an arbitration board in Guadalajara, Mexico and work it through the court system there. They expect us to travel at our expense to Mexico and hire a local attorney to represent us there. We have done some research and these types of cases typically take 8 months to a year if we're lucky to resolve, and we would have to attend some of the hearings to be deposed. This obviously is not an option, which Vida knows unhappy and cheated members would ever choose. The fact that they have set up their dispute resolution process this way is yet another demonstration of their contempt for anyone who objects to their deceptive sales practices.

We have knowledge that Vida has stopped selling their rental/resale pitch which we applaud but we are stuck with a relic of their past and urge Vida to acknowledge our claim and reconsider their position.