VacationHomesOnly, Preston Green

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Original Message:

Re: VacationHomesOnly, Preston Green (by Miss H.):

Vicki, Did you get compensated ? Vacation homes only posted this 3 days ago :

Dear Co Members from Vacation Homes Only,

First we would like to express our regret and to acknowledge problems with Mrs. Grossmans' booking. We take 100% responsibility for everything. While there were problems and Mrs. Grossman, has every right to be upset, and was, obviously, very much so when writing this hurtful and scathing complaint, we do, again take 100% responsibility.

Again, while Mrs. Grossman has every right to be upset, there was no one, "cheated" or "taken", no one ever slept or was in a position to have to "sleep on the street", nor does anyone at our firm lack a "conscience".

We worked tirelessly and in "good faith" to remedy the situation from start to finish. We did have the entire family accommodated for their entire stay with some substantial upgrades and have already settled this matter with a refund/adjustment document signed by Mrs. Grossman prior to her posting this complaint.

In short, Mrs. Grossman booked three 1bedroom units for her family, and we, due to our own internal discrepancies (full acknowledged) upgraded them to two 2bedroom Presidential units and one satellite 1bedroom unit to cover two of the first nights at a sister resort. We take 100% responsibility.

Mrs. Grossman has received the refund/adjustment and been paid. Mrs. Grossman called and threaten to make this complaint because she felt our refund/adjustment process was not moving fast enough. Again, she had every right to be upset and we take 100% responsibility for the accommodation adjustments she endured.

We stand 100% behind our clients and these kinds of discrepancies are extremely rare. We value and respect our clients. We will always do the right thing and maintain our high level of service and integrity.

We appreciate the Grossman family for allowing us to make things right.

Happy Travels

Vacation Homes Only - Management

Reply to This Message Avatar for vacationhomesonly vacationhomesonly 3 days ago Apr 14, 2015