why you can not pay via credit card?

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Original Message:

why you can not pay via credit card? (by RedWeek Support):

Hi There!

We have contacted First American and they have assured me that they do absolutely take credit cards for the remainder of the balance. If you would be kind enough to email your First American file number and rental information to support@redweek.com, we will reach out to the manager at First American and ask them to review your communication.