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Re: Allegro Vacation Club - BEWARE (by Jacci B.):

jayjay wrote:

jaccib, never give up until you are satisfied that they have handled this situation to your satisfaction. Giving up is what they wanted you to do when they kept telling you a supervisor would return your call and that never happened until you got hardnosed with them. If the supervisor fails to call you back as he/she stated then just keep on calling and pestering them.

There's an old saying, "the squeaky wheel gets the grease' and it's very true. This is not a situation in which to be passive. You must stand up for your rights as a member of this vacation club.

jaccib wrote:

jayjay wrote:

I don't know anything about vacation clubs, but I would demand to speak to a supervisor or someone in higher management at Allegro Vacation Club, and I would NOT hang up the phone until my request was respected.

If they keep hanging up on you or putting you on hold then just keep calling until someone addresses the horrible experience you had to endure. Many times you (the customer) have to be as hardnosed as the company on the other end of the phone line.

I feel your pain and it's your RIGHT to get answers. Please keep us informed.

Thank you for your response. You made me try one last time before giving up. I did talk to the manager of the supervisor that would never call me back. You're correct, I had to get a bit hardnosed. He claims he will do something about it and also acted upset that I did not receive a return call after almost 4 weeks. He said to give him 24 hours and he would call me back with what he can offer. We'll see what is offered, if anything. I'll keep you posted.