Vida Vacations & Grand Mayan lies

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Original Message:

Give us an opportunity to make things right! (by R P.):

lorih360 wrote:
Well I have been reading many complaints about The Grand Mayan/Vida Vacations. We have been members for 7 years and we have taken many trips to different locations and have enjoyed them all.

However we took our most recent trip last week to one of favorite spots Playa and we did the usual try to get an update this is our first trip since Vida Vacation has taken over. And they were going to update us and we ended up getting a sales pitch instead. And we are still unclear what part Vida Vacation plays in the Grand Mayan. Not sure we got the whole story. Hopefully our membership is in tact. They would not put that in writing for us.

But we had received a call from Vida Vacations asking us to call them they were having special promotions. So we did and they were offering $300.00 towards our vacation if we booked a trip. We were interested but we needed to check the details of when we could get flights etc. So there were a number of calls and u always get someone new. But long story short when we went to check in we confirm our $300.00 discount and it was there and when we went to check out magically there was no $300.00 promotion.

We were basically called liers and wasted allot of time trying to resolve this issue and in talking to JR, Joe and who know who else they were not going to give us the promotion we were promised.

So they have turned a very happy customer into a very unhappy customer over $300.00. Shame on you Vida Vacations.

We were offered $300.00 on our next trip who knows if that will happen they don't put these promo's in writing.

Besides anyone can get that deal now and I have heard that other people have had the same experience. So beware of the promotions.

P.S. When Grand Mayan ran a promotion it was always honored, so hopefully in the future we will get back to the service that we bought into.

This is clearly fraudulent activity .... you need to report it to Profeco (the consumer advocacy agency in Mexico). You can google for contact info.