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Give us an opportunity to make things right! (by Cathy L.):

We bought a membership yesterday but are not happy and want to cancel and get our money back. Please tell us how to do this within the allotted time.

grupom wrote:

Dear "Robertd617":

The comment you have posted on this site has been brought to our attention. As you can imagine, monitoring the internet is an impossible task for anyone, so we sometimes rely on the help of our committed clients to inform us about this type of remarks when we are not contacted through the proper channels.

We would like to be given the opportunity to investigate this further as this does not reflect the way we threat our guests. If you received such treatment from members of our staff, we would like to be able to report it and take the necessary actions to prevent this from happening again.

So forth, you can email us at grupomayanblog@grupovidanta.com. We would very much like to know who you are to provide you personalized assistance.

We value and respect both our members and non members. Allow us to provide you the quality service you deserve as honoured guests of our brands that continuously receive recognitions throughout the international travel industry.

We are grateful for your time.

Sincerely, Karen Rose Customer Support Representative.