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Original Message:

Reach out to us for assistance! (by Vida V.):

Dear Users,

We were alerted to your concerns and appreciate the opportunity to respond.

We truly regret to hear about the inconveniences you all have experienced.

Please contact us at 1-800-292-9446 or at customercare@vidavacations.com. Once we obtain your contract's information, we will certainly provide you personalized assistance in a promptly manner to help you make the most out of your vacation package.

We are grateful for your time.

Sincerely, The Customer Care Team.