Lack of response very annoying

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Original Message:

Re: Lack of response very annoying (by Maurice A.):

neilm66 wrote:
Maurice,

Are you able to share your direct contact info with us, such as email or phone? I know there are many, including myself that get quite frustrated when an inquiry to an owner to rent / buy receives no response. It happens at least half the time to me......

We need to get to the root of that problem then, because "half the time" is way, way too often.

I usually won't have time to look into particular cases, but a message into support@redweek.com will create a ticket and someone from customer service will investigate.

We also have a support telephone number at 1-866-971-1737 but we're not staffing it 24/7 yet, so you may get voicemail (normal hours are 8-4 pm pacific time).

If you try either of those channels and aren't happy with the result, comment here and I'll follow-up. I'm subscribed to this thread.

Thanks,

Maurice