Westgate Town Center

Took a vacation to Disney with the family.....It was a great place to stay. We had a full kitchen so we cooked to save money and we were only 1 mile from Disney. Kids loved the kid zone, mini golf and movie theater. We loved the lake and pool side area. The 1 bedroom was just the right size for all of us. I also enjoyed the jacuzzi tube after a long day at the parks.......Not sure why they have bad reviews must have been a bad day.....not for us...A+++++

Outstanding vacation place close to all the parks. Lovely staff who catered to our every need!

Just returned from a weeks stay at this resort(Bldg 5100). Will not stay here again.

Location: It's probably the closest time share facility to Disney, which was why we booked it, other than the Disney timeshare properties. We were in the Magic Kingdom parking lot in less then 10 minutes. So 3 stars for this.

Check in: No problems at check-in. Had to wait about 30 minutes on line for help. Thought it would be longer because there were about 20 people in front of me but they had plenty of staff moving the line along. They were trying to get you to sign up for a viewing of the facility and their "Welcome breakfast", we declined without any pressure to go. And then they wanted one of their staff(sales person) to take us to our room. I said, "Not to worry, I think I can find my room" and we left and found our room with no help. So, 2 stars for this.

Staff/service: They seemed nice but didnt speak any english, which is becoming more and more the norm. I think they should know certain words like: toilet paper, towels. I mean I asked one guy for a pool towel not knowing if he had any and he looked around and gave me a garbage bag. Now, I needed a garbage bag(and maybe he knew that) but I was headed to the pool. He figured it out and we both chuckled, but when I'm on vacation in my own country I shouldn't have to do that. Half way thru the week they did change our sheets and provide us new towels but they didnt vaccuum(not sure what the policy is on that). So 2 stars for this.

The Experience: I do like the fact that the pool stays open late(although we were in bed by 10:30pm every night but up at 7am to get to the parks early). So I can't complain that the people were being loud until the late hours, their on vacation just like us. All of the people that we came across were friendly to us. No one made us feel unwanted or insecure because we were a white family in a predominately African-American/Latino facility. Parking was not an issue, had a spot by my building every night. The one major problem I had was the huge pool right behind the reception area(in between bldgs 4000 and 5000), it appears to be the main pool for the facility, well its NOT THERE, its a sand lot. So, 2 stars for this.

Every single Marriot time share in the area or the two Sheratons(Vistana or The Villages) is better than this, even the older ones. Go stay there.

I will never stay here again. I advise others to steer clear from here! I was the second one in line to check in, we weren't able to get our room until 6:30 at night. After many complaints! Some people waited in line to check in for over 3 hours! It was horrible. They have many little pools with nothing to them. The drinks and food are expensive. Any time you call the front desk for anything they put you on hold for many many hours. You actually had to drive to the main desk to get any help. This is horrible place and I would never stay there again even for free!

We have been owners at Westgate Town Center for a few years now. And every year keeps getting better and better! Every trip there is something new. From a Disney movie theater located right in the Town Center that shows 3 movies per day to playing mini golf at Jurassic Golf. There are all sorts of activities going on at pools 1 and 13. If you want a quiet pool, you can pick any of the other 11 pools if you want to sit back and relax. Upcomming is only getting better.... water park (3 stories), beach, shopping center, petting zoo... the list goes on and on. This is such a wonderful resort and it keeps getting better! Lastly, the staff.. They are the best ! They make it feel "like home".