Post reply

Re: Rancho rip off (by Scott S.):

Charter Members since 1999. Originally bought 480 pts, then bought another 240 through Timo because of the promise of the benefits of the Cash Back scam. Not unhappy with the place - it's remote and beautiful. Not at all thrilled with how things have changed over the years. We are currently on site and are 'not allowed' to use the beach in front of the 200 building - that is for Innovacation owners only, VIP access. The customer service for those of us on the RB side sucks. The units are still not all renovated (17 YEARS later?!?), the A/C had gone out and we had to move to another unit that also had A/C problems. They offered to move us again - BACK to the unit we were first assigned. The front desk clerk was shocked when I asked if the A/C had been fixed before sending up the belldesk crew to move our luggage back to that room. I have had to pester the Concierge and Front Desk staff every day to replace light bulbs in the bathroom and living room area. Apparently, there was only one bulb in all of Puerto Vallarta, because only one light has been fixed. I also have asked for basic kitchen utensils to no avail. We drove to Walmart and bought our own. Bartenders, servers, and housekeeping staff are wonderful - for the most part. As RB owners, we are on the "European plan" and wear tan bracelets. If you use a travel site or agent and book the all-inclusive hotel side, you are given green bracelets. If you own on the hotel side, you are given blue bracelets - but ONLY if you use the all-inclusive hotel package. Timo talked us out of our 720 points and some cash to buy into the hotel side, (allegedly giving us all rights on both sides). We found out that none of what Timo told us was true and were advised by members of the hotel sales side to contact Marival and cancel that contract and return our points and status. Still waiting to for them to respond to my email. So much more I could post here, but I really am trying to enjoy my vacation and DO NOT WANT these b@stards to steal any more of my joy. I know Vidanta is currently facing a class action lawsuit. It might be wise for us to contact that attorney and see if we also have a case.