Original Message:
How can I be sure the unit I rent will be there for me? (by Marty F):
anneb33 wrote:I want to rent a week in Maui for my son for his honeymoon but I am concerned about the risk. I have previously purchased two one week units for NYC by listing an ad on redweek. A timeshare company with rentals and resales responded. Since they had a website and appeared to be legitimate I purchased these two weeks. I confirmed that they were in my name shortly after getting them but then 6 months later I decided to reconfirm before we left for NYC and found there were no longer any reservations. Apparently the reservations I purchased were guest weeks from RCI which are not to be sold. The person that sold them to the company had been warned not to continue the practice by RCI so they canceled his guest weeks (my reservation) they notified him but since he had been paid he never told the company he sold them to. RCI was able to get us two units at the same place but one was only a studio not the two one bedrooms. We were so happy that it worked out that we still had a place but I am concerned about sending two honeymooners off with a week that might not be there when they got there. Is there anyway to safeguard this from happening? I am sure most people selling are honest but how can we be protected from those that aren't?
Please be sure to email support@redweek.com about your complaint so that we can look into it. If an escrow company was not used there may not be much, if anything, we can do to help but we can put notes on the owner's account for future reference.
Thank you, Marty