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Re: Person I rented to isn't leaving resort! (by Susan B.):

jayjay wrote:

Did you fax a copy of the contract to management at the resort with the specific dates of arrival and departure? If so, it's their (the resort's) responsibility to oust the squatters.

Who, exactly, did you talk to at the resort? Could it have been merely a front desk person that didn't know proper procedure in a situation like this? If so, ask to speak to the head manager of the resort. It's a simple matter of security ousting them with a copy of the signed contract in hand. If this is not handled to your satisfaction then I would go to the very top at Marriott's corporate office to voice your displeasure.

Please keep us informed.

Hello,

You are mistaken, as I so innocently was, even with a contract, Marriott will not support you. Call owner services and ask, I did speak with a supervisor, Amanda and then a very rude front desk woman named Robin at Newport Coast, their response was flipent and I was told that these people were now "guests." Yeah.....just a little annoying. If you have read my other posts then you know that the "squatters" have left.