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Contract extension from 30 to 100 years (by Jane W.):

We bought a presidential site during beginning construction which included the senior option of borrowing the next year time. In 2006 we received a call offering us an extension from 30 years to 100 years for a fee. We called the 800 payment number with our credit card and purchased this extension. This year we tried to borrow our next year week and were told that when we purchased the extension, we lost our senior privilege of borrowing next year's week. After many emails, they sent us a copy of a letter they claimed they sent to us in 2006. This was the first we had heard of it. We would like to contact someone at Pueblo Bonito who would refund us the extra fee and return our contract to allow us to borrow one year in advance. Reservations and sales have been no help. Does anyone have a better email address?