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Original Message:
Contract extension from 30 to 100 years (by Jane W.):
arturia
janew97 wrote:Hi We booked our next June stay last week. We own but didn't upgrade to the 100 year thing. Sounds like a scam. They charged our account before we ever said no and it was removed. If you check your Concord Servicing account you see it there and that it was charged before you ever agreed to it. Call them too. That is who sends the billing for the yearly fees and your mortgage if you still have one.For reservations try Hector Salinas ---hsalinas@pueblobonito.com.mx
These reservationists seem to change every year. Hope this helps somehow---Anne
Dear Anne, I just called the 800 number where we made the payment and talked with Glen. Concord Service Incorporation does not usually take credit card payments over the phone, but in this upgrade case they were allowed to take credit card payments. Glen can't reverse the charge because it happened two years ago. She recommended calling Alfredo Ramirez in Customer Service. So I'll try that next. Thanks for your input. Jane