Original Message:
Diamond Resorts, fraudulent billing, inaccurate record keeping (by Patrick D.):
Dear Thomasw280,
Thank you for your message. We (Diamond Resorts International) certainly meant not to cause you any frustration. The records forwarded to us from ILX contain a great deal of history and with that volumes of dated information. Much of it is hard copy not computer transferable.
We are a company that in fact prides itself on how we treat our customers. We look forward to showing you this now and in the future.
Please email me at; patrick.duffy@diamondresorts.com and send your contact information. We will work through this and assist you in sorting this out.
Cordially,
Patrick Duffy Chief Experience Officer Diamond Resorts International