Buying Marriott Vacation Club Resale

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Original Message:

Re: Help with understanding the II exchange game (by Greg P.):

I purchased a platinum week Marriott Grande Vista in Orlando on resale several years back. I have been able to exchange within Marriott to Williamsburg and even Aruba. However, I still don't completely understand the best way to trade outside the system using II. I have two weeks (2011 & 2012) that I have deposited into II and am looking to use both of them in the same year/same week so that family can join us. What is the best way to do this within II? I have tried 3 separate days to call and end up not getting anywhere do to high hold times and difficulty in communicating with the representative. Does Marriott have an agent that can help with this or is that not offered to resale buyers? Thanks for any help.