My reservation is not mine?

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Original Message:

My reservation is not mine? (by Rebecca G.):

I don't mean to be rude but this is very poor advise and not accurate. I happen to know for a fact that this is not true. What happens is the following: If a "scammer" rents out a unit to more than one person, the person who arrives first gets the unit. The other person(s) do not necessarily get a unit. The SC has no obligation to honour what was done between private parties. The SC inventory manager will (because she is a very nice person) will try to find you accommodations if there is something available but it is not for free. She will try to get the person who owns the unit to give his credit card to cover the amount for your "new" rental but if he doesn't want to then you must pay for it. I know this because in Dec. 2012 this happened to someone I know. The person rented out the unit twice and then when the second family arrived during one of the busiest times of the year, there were no rooms left. They rented a two bedroom from the scammer but needed to squish into a one bedroom and then move over to the OC for the last few days as well. What is recommended if you are renting a unit is to call the Marriott and verify that the person you are renting from does in fact own the unit. Then make sure your name is on the reservation. However, that is not always a guarantee either because the owner can take your name off as well! Check many times to ensure your name stays on the reservation and most importantly, check just prior to leaving that your name is on the reservation.

The SC/OC/Marriott is under no obligation to find you a room as they want you to rent from them. A recent newsletter to owners "suggested" that to ensure legitimacy it is always best to rent from them. Of course at a much higher price!!!

sharone81 go there with you information and reservation number They will honor your reservation somehow. I had the same thing happen to me many years ago, got there and they honored my reservation I own two weeks at surf club and rented it and they couldn't go and rerented it to someone else. I did get the new people on the reservation.