point rental liquidators

Looks like BJ got back into the forum again. It's either him or a shill.

BJ, Thank you for calling me tonight. I will call BOA tomorrow to verify that the refunds have been posted. I greatly appreciate your help trying to fix the mess that Pat Thompson and Hughes Dewailly got us into. I'll let you know what I find out.

Tina K.

Jay Jay, Yes, I guess that is part of the appeal of this PRL "option" we have been discussing - that "managing" the timeshare is not how it used to be before RCi started renting deposited weeks. That leaves me in a position of having to decide where I want to go WAY before I do go even if I do deposit my week(s) very early. I went on II yesterday and found precious few options for months and months ahead. And I have no idea if I can take two deposited weeks and turn them into one week with larger quarters. Do people do that? And you make a good point about BJ not getting back to me but now I see that he has made a call to BoA on Tina's behalf? I will post more in response to other comments - I am behind in the discussion and I have some questions.

Lance, Thank you for the explanation - so the week that someone gets through VSI would be in jeopardy if it had been deposited in RCI's bank to begin with? (I am saying VSI because that is the exchange agency that PRL works with, I think.)

This begs the question of what the situation is when the week is NOT deposited with RCI. As Jay Jay points out, there are other exchange companies out there. I know that at our Quarter House resort, we can have the resort rent it for us and RCI is not involved. (Our Quarter House is with II - I need to check if our Hilton Head timeshare could be with II as well or vice versa, QH with RCI - it occurs that I am paying two exchange companies when maybe I don't have to.) So, back to the question: what if the week is not in RCI's bank or II's bank? Of course that was not brought up during the SHR/PRL/VSI presentation we attended but is it possible that they have some (legitimate) one-time arrangement with RCI to "take over" the deposited weeks and, from then on, the weeks are deposited directly with PRL? Please understand - i am NOT "defending" BJ or PRL - I am trying to understand.

The idea that RCi rents out "timeshare" exchanges to the public which removes it from the exchanges available to me as a timeshare owner is new to me and seems to be pretty well accepted as fact on this forum. While someone apparently justified that as a business practice, it seems wrong. Or is that what the lawsuit was about? And what remedy does the lawsuit provide for owners? Same old? Same old? That seemed to be the "door" that SHR/PRL/VSI walked through in our presentation - that "since the lawsuit", one could now choose THIS option and THIS option had all these "benefits" (like getting actual money for the rentals) and all you had to do to get the benefits was buy this lousy property at SHR. NOT defending, Jay Jay - asking.

Susan, I spoke to BJ on the phone, but I was the one that called BOA this morning. BJ was very helpful and patient, explaining some things to me. Unfortunately, BOA still has not received any requests for credits or refunds from SHR. What I have found out is that PRL did not receive any of my parents' money, SHR did, so BJ/PRL can't issue a refund. The refund will have to come from SHR. Apparently, SHR paid commissions to Hughes Dewailly & Pat Thompson (brokers/sales reps). Hughes & Pat are the main "bad guys" here, but SHR should issue refunds because they've been made aware that Hughes & Pat are lying to people to con them into signing the contract, which our lawyer says makes the whole contract invalid. I've been researching (and filing complaints and posting on bulletin boards) for a month now and I have learned a lot. I am still hoping to get this resolved for my parents. I will keep you informed.

susanc924 wrote:

This begs the question of what the situation is when the week is NOT deposited with RCI. As Jay Jay points out, there are other exchange companies out there. I know that at our Quarter House resort, we can have the resort rent it for us and RCI is not involved. (Our Quarter House is with II - I need to check if our Hilton Head timeshare could be with II as well or vice versa, QH with RCI - it occurs that I am paying two exchange companies when maybe I don't have to.)

Many resorts are affiliated with both RCI and II .... you don't have to be members of both.

Quote:

So, back to the question: what if the week is not in RCI's bank or II's bank? Of course that was not brought up during the SHR/PRL/VSI presentation we attended but is it possible that they have some (legitimate) one-time arrangement with RCI to "take over" the deposited weeks and, from then on, the weeks are deposited directly with PRL? Please understand - i am NOT "defending" BJ or PRL - I am trying to understand.

RCI would not affiliated with PRL or VSI ..... they would be competition with RCI,

Quote:

The idea that RCi rents out "timeshare" exchanges to the public which removes it from the exchanges available to me as a timeshare owner is new to me and seems to be pretty well accepted as fact on this forum. While someone apparently justified that as a business practice, it seems wrong.

If you're alleging me of justifying RCI's renting deposits .... I said plainly that I did not condone RCI for doing this .... I merely said that it has always been in RCI's Terms and Conditions that once you deposit a week with them then that week belongs to them and they can do with it whatever they wish. It's been there since I first started buying timeshares and became a member of RCI:

quoting directly from RCI's Terms and Conditions 6C:

"By depositing Vacation Ownership with RCI, you relinquish all rights to use that Vacation Ownership and agree that such deposited Vacation Ownership may be used by RCI to conduct exchanges, inspection visits, promotions and for OTHER PURPOSES at RCI's descretion".

tinak117 wrote:

Susan, I spoke to BJ on the phone, but I was the one that called BOA this morning. BJ was very helpful and patient, explaining some things to me. Unfortunately, BOA still has not received any requests for credits or refunds from SHR. What I have found out is that PRL did not receive any of my parents' money, SHR did, so BJ/PRL can't issue a refund. The refund will have to come from SHR. Apparently, SHR paid commissions to Hughes Dewailly & Pat Thompson (brokers/sales reps). Hughes & Pat are the main "bad guys" here, but SHR should issue refunds because they've been made aware that Hughes & Pat are lying to people to con them into signing the contract, which our lawyer says makes the whole contract invalid. I've been researching (and filing complaints and posting on bulletin boards) for a month now and I have learned a lot. I am still hoping to get this resolved for my parents. I will keep you informed.

tina, did the two Sunset Harbor salesmen, after talking your parents into buying into SHR, then talked your parents into signing with PRL's service then getting the BOA credit cards in your parents' names and then charging $9000+ to those cards? If not, what is PRL's involvement in this? How did you even become aware of PRL.

JJ QUOTE: Many resorts are affiliated with both RCI and II .... you don't have to be members of both.

That's nice to know. But it is the resort that decides that? Or the exchange companies? Or mutual?

JJ QUOTE: RCI would not affiliated with PRL or VSI ..... they would be competition with RCI,

But aren't RCI and II in competition? I guess that both PRL and VSI would be in competition as one (PRL) would rent to the "public" like both RCI and II do and one would "exchange" with timeshare owners (VSI) like both RCI and II do. Does it look like they split these functions in to two separate entities to any one else?

JJ QUOTE: If you're alleging me of justifying RCI's renting deposits .... I said plainly that I did not condone RCI for doing this ....

I am definitely NOT saying that, Jay, Jay. I am just saying that somewhere in THEIR corporate structure, someone approved of this policy. Thanks for the quote from their Terms and Conditions. I

Susan, That link does work, just scroll toward the bottom of the page to see someone's post. The only problem is that you have to pay to see what legal advice was given to them. Interesting story though.

I called BOA again this morning, but still no refunds. I've got a few calls in to people, waiting for their replies, hoping for a solution. I'll keep you posted.

Susan, -The credit cards say RCI Elite Rewards World Master Card and are issued by Bank of America. A different exchange company, like VSI or II would use a different credit card. Also, I guess some people pay cash or write a check, so there wouldn't be a new credit card. -The way I understand that some of the timeshare condos work is that some of the units can be purchased by individuals that chose to be affilitated with RCI for any of their exchanges and other units could be purchased by individuals that possibly chose to use VSI or II to handle any of their exchanges. I believe the resort would be in charge of offering these choices and RCI or VSI or II would have to have the resort approved and on their rolls. If a buyer doesn't ever intend to exchange and only wants to stay at their home resort during the week that they own or rent out their week, there is no need for them to join any exchange program. I know that RCI charges a membership fee and an exchange fee, but I'm not sure about the others. Some timeshare condos are in the "weeks" program and some are in the "points" program. I guess it's possible for a resort to have some of their units in "weeks" and some in "points" but I don't think they are interchangeable once they are set up a certain way. -My parents' condo is "weeks" so I'm not very familiar with the "points" set up. I have noticed on the RCI exchange info pages that some resorts charge a "Housekeeping Fee" for points reservations, but not for weeks reservations. This one example in Colorado was $90! You'd need to factor that in the formula if you're trying to compare pros & cons of weeks vs. points.

tina, did the two Sunset Harbor salesmen, after talking your parents into buying into SHR, then talked your parents into signing with PRL's service then getting the BOA credit cards in your parents' names and then charging $9000+ to those cards? If not, what is PRL's involvement in this? How did you even become aware of PRL.

susanc924 wrote:

JJ QUOTE: Many resorts are affiliated with both RCI and II .... you don't have to be members of both.

That's nice to know. But it is the resort that decides that? Or the exchange companies? Or mutual?

mutual contracts between exchange companies and resorts

Quote:

JJ QUOTE: RCI would not affiliated with PRL or VSI ..... they would be competition with RCI,

But aren't RCI and II in competition? I guess that both PRL and VSI would be in competition as one (PRL) would rent to the "public" like both RCI and II do and one would "exchange" with timeshare owners (VSI) like both RCI and II do. Does it look like they split these functions in to two separate entities to any one else?

Yes, you could say RCI an II are in competition as the two largest exchange companies, but that has nothing to do with VSI or PRL. What they're trying to do is to use RCI's point system for their gain.

Quote:

JJ QUOTE: If you're alleging me of justifying RCI's renting deposits .... I said plainly that I did not condone RCI for doing this ....

I am definitely NOT saying that, Jay, Jay. I am just saying that somewhere in THEIR corporate structure, someone approved of this policy. Thanks for the quote from their Terms and Conditions. I

Yes, you're correct that it's corporate policy but it's been the policy since 2000 when we started buying timeshares. It's not like it's something that's just emerged.

I'm not sure at what point the PRL program was pitched. I'll ask my parents and post back.

I was trying to look back on this thread to find that post by BJ about Sunset Harbor refunding my parents' money, but I can't find the post anywhere. Any ideas?

tinak117 wrote:

I was trying to look back on this thread to find that post by BJ about Sunset Harbor refunding my parents' money, but I can't find the post anywhere. Any ideas?

Susan, I wonder who deleted it. That's weird. I don't think I can go back and delete any of my previous posts..... hmmmm

I talked to BJ with PRL on the phone again today. He said he talked to Sunset Harbor Resort's Processing Dept. and still says full refunds have been processed for my parents. The refunds are not showing yet at BOA, so I still can't confirm. No reply of any kind directly from Sunset Harbor Resort, not even an answer from their lawyer to our lawyer. <sigh>

JayJay, I asked Mom if these 3 things were pitched separately, but she said no, everything was lumped together from the beginning. Hughes Dewailly & Pat Thompson were the brokers or sales reps, but it looks like they are out of business now. When phoning my parents initially, they implied they were from RCI, but at the meeting said they weren't. My parents asked them for business cards, but Pat just hand wrote their names & numbers on a paper folder & gave it to my parents. I still am not sure what company they are/were employed by directly. If you research the name, you will see Great Getaways, LLC, Great Getaways, Inc & Total Access Vacations. Sunset Harbor Resort's on-site manager admitted that she was very familiar with them and pays them commissions for selling timeshares for SHR. Most of the paperwork was on SHR letterhead, but one page was on PRL letterhead & 3 pages were the RCI Points Agreement. I don't think my parents even realized PRL's page was separate until I looked over everything about a month after they brought everything home.

Here's part of the post that BJ Cooke posted exactly one week ago today:

"Like I mentioned earlier Jayjay. Tina's parents got refunded in full on july 20th which was 4 days after the unjustified and uneducated complaint. I need to be careful not to say any sensitive info but because no names are involved I can go over these dates and situations spot on. And it's not up to PRL to refund Tina's parents WHEN NONE OF THEIR MONEY WAS RAN BY PRL. By the way I'm not acting like a saint in that regard. We charge $498 per enrollment with purchase of deed from several resorts. This particular situation was an interesting story that I'll share if anybody cares but the end of it is they DIDN'T get charged the normal $498 ............"

Cordially as always, BJ Cooke