Diamond Resorts enormously increases the cost of Maintenance/Reserves on their resorts.

Forum: Timeshare Exchanges

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By Susan I.

Diamond Resorts enormously increases the cost of Maintenance/Reserves on their resorts.

dan825 wrote:
joyceb120 wrote:
I just looked at my statement from Diamond Resorts and I am not a happy camper at this point. The fees increased $42 from 2012 to 2013.. that isn't so bad. But today the fee is $1975.44 for 2014, an increase of $117 on 11,000 points. This is bad, very bad. They didn't warn me of this huge spike in fees when I was listening to the "Owner Update" in April. The salesperson asked us how we liked our timeshare. We said we loved it, and that we were very happy with the Club. I told her I could rent a week to someone else and have points left over to reserve our own vacation. She was not happy about that at all!! She gave me a remark of "oh, so you're a little travel agent at your kitchen table", etc. Then she basically threatened us, and said renting to others was against the rules, and that we could be kicked out of the Club and Diamond Resorts if we continue to rent out our timeshare weeks. (Yeah, we could be so lucky). And now our fees have increased.. I guess they want to be sure to get part of the rent money I'm raking in.. RedWeek.. did you know it's against Diamond Resorts rules to rent out our timeshare on your website? What a load of horse hockey.

Indeed that is the case. You can only rent to friends and family. The Club rules don't state how close the friends have to be but it does say friends. Dan Bowman

I was just told by a DRI rep that the rooms rented out as hotel rooms on Hotels.com and every other on-line travel site were being given over by OWNERS, not put on travel sites by DRI !!! Update: now told by a person in DRI's exchange department that DRI owns a block of points/weeks/whatever and can rent them out any way they want to. Obviously they choose to turn the "owners only" resort into a hotel. Are our fees covering the wear and tear from hotel guests? Duh...

Last edit by susani67 on Mar 06, 2014 03:10 PM.

Avatar for Susan I. Susan I.

5 years ago
Feb 07, 2014

By Joan W.

Diamond Resorts does not allow rental of your weeks.

Avatar for Joan W. Joan W.

4 years ago
Mar 05, 2015

By Robert R.

joan700 wrote:
Diamond Resorts does not allow rental of your weeks.

Who has specific weeks? They changed it to a points based system. I tried to get a week in March at my home resort but there is no availability. Could that be perhaps because they are renting out the rooms?

And yes, your maintenance fee is paying for operations and maintenance of the properties. They take your cash and then jack up the maintenance fees to unconscionable levels. It should be a crime.

Avatar for Robert R. Robert R.

4 years ago
Mar 05, 2015

By Joan W.

Diamond resorts rents out our weeks

I purposefully increased my points to spend more time at Kohl's Ranch which was part of PVC taken over by Diamond. That same year they put discount rent weeks on Amazon, so I couldn't get a week no matter. I was told that they owned "deeded" weeks which they got by buying PVC in bankruptcy so they could rent out them at will. However, we cannot rent out our weeks. Mine are as deeded as theirs, PVC didn't designate specific weeks in any other way than distinquishing them as Platinum, red, etc. Even though I went on the point system, in the contract it retains the value of the PVC contract. Any thoughts?

Still ticked.

Avatar for Joan W. Joan W.

4 years ago
Mar 05, 2015

By Kathleen F.

Diamond Resorts enormously increases the cost of Maintenance/Reserves on their resorts.

Amen!

Avatar for Kathleen F. Kathleen F.

4 years ago
Jun 09, 2015

By George W.

What if all the owners did not pay the next maintenance fee until the timeshare companies (Diamond, etc.) work with the owners to give them what they were promised when they purchased their timeshare and decrease all their fees. We must all stand together and fight back if the lawyers, state and government will not do anything to help the owners.

Avatar for George W. George W.

3 years ago
Jul 04, 2015

By Don P.

You could contact your home resort and ask them to take it back through a " deed back ". If they agree you have to be current with your maintenance fees and assessments. They may ask you to pay the next years fees. Make sure you talk to the person that handles these matters. I got rid of two timeshares in 2011 this way. It's great not to have to pay the ever increasing fees and assessments. Good luck.

Avatar for Don P. Don P.

3 years ago
Jul 05, 2015

By Robert R.

Read this New York Times article exposing DRI practices.

Read the article here: http://www.nytimes.com/2016/01/24/business/diamond-resorts-accused-of-using-hard-sell-to-push-time-shares.html?_r=2

DRI response here: http://www.sec.gov/Archives/edgar/data/1566897/000119312516436185/d127988dex991.htm

Avatar for Robert R. Robert R.

3 years ago
Jan 31, 2016

By Mark S.

Diamond resorts rents out our weeks

The Arizona Attorney General is investigating a complaint filed regarding fraudulent sales practices specific to ILX owners who were sold additional Diamond ownerships based on a deceptive sales artifice. A second confidential AG investigation is taking place regarding other practices. A letter outlining sales practices in general or specific to ILX owner experience can to sent to: Send to consumerinfo@azag.gov and ask that it be added to case confirmation number #UG236-Z3WSO

Avatar for Mark S. Mark S.

3 years ago
Jun 18, 2016

By Dona A.

Diamond Resorts enormously increases the cost of Maintenance/Reserves on their resorts.

I agree. We should file a Class action lawsuit against Diamond Resorts. Count me in. I am ready to take them to court in front of the judge and spill every single word and trick they played for us, and we trusted their business with our hard earned money.

georgew344 wrote:
What if all the owners did not pay the next maintenance fee until the timeshare companies (Diamond, etc.) work with the owners to give them what they were promised when they purchased their timeshare and decrease all their fees. We must all stand together and fight back if the lawyers, state and government will not do anything to help the owners.

Avatar for Dona A. Dona A.

3 years ago
Jun 18, 2016

By Mark S.

Important for you, and other affect owners to send letter to AZ Attorney General describing your experience. Critical first step, investigation is underway.

Avatar for Mark S. Mark S.

2 years ago
Jun 20, 2016

By Dona A.

Will do. Everyone should write their letter too. United and more members to join and file a complaint, the better it is and we will win. DEAR MEMBERS, PLEASE DO NOT DELAY ANY LONGER AND WRITE YOUR LETTERS OF COMPLAINT TO AZ ATTORNEY GENERAL.

Avatar for Dona A. Dona A.

2 years ago
Jun 20, 2016

By Bob T.

Folks, the government is not going to help you. They do not have the resources, vested interest or concern that you have. The only thing that will stop this is a lawsuit. Then and only then will DRI be held accountable for its actions. I agree there is strength in numbers. I am confident I know how to get around the class action ban in the contract.

Avatar for Bob T. Bob T.

2 years ago
Jun 20, 2016

By Mark S.

Your statement regarding disengagement by regulators due to budgets, and other factors is typically true. Point of fact there are active investigations taking place by the AZ Attorney General. This presents a rare opportunity for those who have been wronged to have their voice heard. Diamond's product is registered in AZ as timeshare. That is not the case in all states. This puts it under the control of the AZ Department of Real Estate, and certain rules that do not apply to other consumer goods. * A.R.S. § 32-2197.19(C) states, inter alia, “No developer or agent shall, in selling or leasing, or offering to sell or lease, any timeshare interest in a timeshare plan: 1. Employ any device, scheme or artifice to defraud. 3. Engage in any transaction, practice or course of business which operates or would operate as a fraud or deceit upon a purchaser.” There is a Real Estate recovery fund whose purpose is to mitigate harm specific to fraudulent misrepresentation in a real estate transaction. A class action suit is a viable option, however unless someone is willing to come out of pocket for sizable attorney's fees risk for an attorney considering contingency representation had better be greatly reduced. It time to move the narrative from the forum to public record where it can be used to advance a real solution.

Avatar for Mark S. Mark S.

2 years ago
Jun 21, 2016

By Kristine S.

I own four timeshare properties, with one of them being Villas at Polo Towers, Las Vegas. An "owner's update" turned into a HARD presentation on changing my deeded week to points. We did not agree...knew that they could not make us ( our daughter worked at timeshare sales at one time and told us that). Mind you, this was not easy to do, and took us a hour to convince the tag team that NO meant NO....they were infuriated to say the least... Slamming booklets down. That being said, to have our fees be over $1400. annually at this point is the highest of all the ones we have, and all of them are Gold Crown Resorts. What really is hard to swallow is that I could just rent a week from them or anyone else for way less than that with no further yearly obligations...go one year, or not, whenever. When we first started time-sharing, the only way to stay in these lovely condo units was through ownership. Now our neighbors do the same thing with no sales presentations or maintenance fees..just go online and rent them; just totally unfair! I tried renting for my maintenance fee cost only, and that was too high in comparison to others, and thus unsuccessful at this location. I erroneously thought that once this building was sold out, as lovely as it is, it should not be hard to sell if I chose to in the future, right on the Vegas Strip. Wrong. As stated by others, listings were for $0- $500. I just can't make myself "GIVE" it away for nothing, and of course now our 3 grown children do not want ownership either. I tried one year to reserve a week in Oct, early Nov. and was told NO...that is when all the conventions are in Vegas and they rent out those weeks. I am a OWNER and was given no preference...I was told I could space bank it...which means of course I have to pay MORE to trade into somewhere else. Just amazing.

Avatar for Kristine S. Kristine S.

2 years ago
Jun 30, 2016

By Mark S.

Suggest you research what Diamond is really offering when the tell you to give up your deeded week. Diamond's Club points are nothing more than a user rights membership. They say it is based in a deed. What they are doing is stripping user rights out of properties, selling those without any property rights attached. Its like a gym membership except there is no end date, your fee obligations are in perpetuity. With your deeded week ownership you have something tangible to sell on the resale market. It has been alleged by numerous resale Brokers that Diamond is making it virtually impossible to resell points. There a challenges being made regarding Diamond's business model Suggest you read article with link provided to gain a better understanding of what Diamond is REALLY offering (sorry demanding that you buy) http://www.thestreet.com/story/13624491/1/is-apollo-returning-to-its-junk-roots-with-its-acquisition-of-diamond-resorts.html

Avatar for Mark S. Mark S.

2 years ago
Jun 30, 2016

By Mark S.

Diamond has a voluntary surrender program if maintenance fees have become unmanageable. To review the rules cut and paste link: http://timesharegame.com/get-rid-of-diamond-resorts-timeshare/ if browser does not go directly to site click on: How to get rid of your Diamond Resorts timeshare There is a rare opportunity to have your voice heard if you have purchased Diamond in AZ. The AZ Attorney General is one of just few offices that is actively investigating Diamond. Now is the time to move your experiences from bulletin boards to public record where they can contribute to a real solution. If you feel you have experienced fraud and/or deception in the sales process with Diamond describe it in a letter and send it to link below Ask that it be filed with case #CIC 16-4021; Diamond Resorts consumerinfo@azag.gov The AZ Department of Real Estate investigates violations of the real estate statutes and Commissioner’s Rules by licensed real estate brokers and salespeople. * A.R.S. § 32-2197.19(C) states, inter alia, “No developer or agent shall, in selling or leasing, or offering to sell or lease, any timeshare interest in a timeshare plan: 1. Employ any device, scheme or artifice to defraud. 3. Engage in any transaction, practice or course of business which operates or would operate as a fraud or deceit upon a purchaser.” Below is link to their recovery fund whose purpose is to assist those that have been harmed. http://www.azre.gov/EnC/RecFund.aspx

Avatar for Mark S. Mark S.

2 years ago
Jul 08, 2016

By Robert R.

Thanks, this is excellent information.

So they will take your timeshare back to sell again and they only charge you $250. What a deal. That is if you are accepted. What sleaze bags.

Unfortunately, I purchased from ILX and Diamond bought ILX so I don't have much of a fraud case against Diamond. The agreement did disclose that maintenance fees might increase, and there was no limit. But it has gotten so high that it is not worth it.

Avatar for Robert R. Robert R.

2 years ago
Jul 08, 2016

By Mark S.

The case being made against Diamond by other legacy owners such as yourself is in reference to claims being made like not buying into Diamond's Club would diminish access. Misrepresentations that amount to scare tactics regarding consequences of not entering Club are common. If you feel misleading statements were made to induce you to purchase in the Club important to write letter to AG case listed above.

Avatar for Mark S. Mark S.

2 years ago
Jul 08, 2016

By Kathleen F.

marks1499 wrote:
The case being made against Diamond by other legacy owners such as yourself is in reference to claims being made like not buying into Diamond's Club would diminish access. Misrepresentations that amount to scare tactics regarding consequences of not entering Club are common. If you feel misleading statements were made to induce you to purchase in the Club important to write letter to AG case listed above.

We own a deeded Red Week in a VA Beach development Diamond took over. We were pressured to buy a club membership last week. The types of claims you mention (i.e., our options would diminish and eventually be limited if we didn't join) were made, however, we did not take the bait. We were offended by their sales tactics. Since we did not buy a Club membership, and since our experience was in VA (not AZ) I assume our input to the AG is not useful/helpful. Correct?

Avatar for Kathleen F. Kathleen F.

2 years ago
Aug 21, 2016

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