Open Letter to Steve Cloobeck, Diamond Resorts International CEO

Forum: Timeshare Companies

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By bettyo46

Open Letter to Steve Cloobeck, Diamond Resorts International CEO

I purchase sampler package last in 2005 and in 4/2016 I convert to ownership and diamond resort reporting I have two act when in reality I only have one am in the process of buying a house and need a letter showing that I don't have sampler package and no one seem to know how to make a letter to help me get my house and because on that am going to loose the house we trying to buy because they can write a simple letter stating the fact I only have one they good in taking your money but every time I try to make reservations they always booked so they say every time I go to Scottsdale link resort the whole parking lot is empty but they so call say they full they full of ** don't buy from diamond resort they don't back up what they promise in the presentation

Last edit by phyl21 on Sep 28, 2016 02:57 PM.

Avatar for bettyo46 bettyo46

11 months ago
Sep 28, 2016

By irenep59

Open Letter to Steve Cloobeck, Diamond Resorts International CEO

I have sent your post to Diamond's attorney who has helped an 83 year old widow be released from her contract. I have also sent your post to the media contact at Diamond. Just before I read your post, I reached out to both of them to help another family devastated by rising maintenance fees. While I am obtaining a response for the family I am helping, I will ask if someone can help you. I am so sorry for what you are going through.

Avatar for irenep59 irenep59

11 months ago
Sep 29, 2016

By susanb1439

"RedWeek is about to publish a definitive article about the best steps for people who need or want to cancel their timeshare"

I am very happy to hear this! I am in the process of drafting such an article myself, for my own website. How long till you think your article will be on Redweek. I'm not going to reinvent the wheel. If I agree with your article I'll just link to Redweek!

Thanks, Susan

Avatar for susanb1439 susanb1439

11 months ago
Sep 29, 2016

By phyl21
RedWeek.com Team

Susan -

Our September newsletter had an article by Jeff Weir titled "What is the best way to get rid of my timeshare?" You can find the entire article by going to this link (you will need to copy and paste): http://www.redweek.com/resources/ask-redweek/get-rid-of-my-timeshare?utm_source=newsletter&utm_medium=email&utm_campaign=september&utm_term=redweek&utm_content=nl_article-how-do-i-get

If you have further questions, please Contact Us .

Phyllis

Avatar for phyl21 phyl21
RedWeek.com Team

11 months ago
Sep 29, 2016

By susanb1439

phyl21 Susan -

@Phyllis:

Thank you so much for that link. I would never have found the article on my own. I really need to learn how to navigate around this website, lol!

Susan

Last edit by susanb1439 on Sep 30, 2016 07:44 AM.

Avatar for susanb1439 susanb1439

11 months ago
Sep 30, 2016

By jeff_reports
RedWeek.com Team

Please see RedWeek's blog for latest information on Diamond post the Apollo buyout. It includes a spot profile of Cloobeck that does not include the following: he considered running for governor of Nevada in 2007, then opted, instead, to buy Sunterra, which launched his very lucrative timeshare business at Diamond. He is also a major Democratic donor and, according to Wikipedia, recently donated $1 million to HIllary's Super-Pac. Interesting fellow, even if you don't like his company's resale values.

Avatar for jeff_reports jeff_reports
RedWeek.com Team

11 months ago
Oct 01, 2016

By tb228

Open Letter to Steve Cloobeck, Diamond Resorts International CEO

this guy is a con artist and on rip off,com there are thousands of people like you that got screwed big time from his company, The Under Cover Boss Show only showed how aragant this guy really is and then throws money around like he does not care

Avatar for tb228 tb228

10 months ago
Oct 16, 2016

By mohameds30

Open Letter to Steve Cloobeck, Diamond Resorts International CEO

Dude you are great, incredible and unbelievable. I love the show, I've watched almost all of the undercover boss, they are all a good show, but you are extraordinary, I look up to you as a mentor, I watched your video over 20 time, over and over, mehn you are god sent.

Secondly, I have a business proposal and I want you to invest into, you don't have no reason to believe me, but I want you to respond to this comment. Affectionately yours, Mohamed Sirleaf.

Avatar for mohameds30 mohameds30

7 months ago
Feb 11, 2017

By robertd992

Would appreciate any and all information on how I can get out of my contract with Diamond Resort Intl. I will be 80 in 3 months, cannot not afford to continue paying the maintenance fee and just want out. Thanks

Avatar for robertd992 robertd992

7 months ago
Feb 11, 2017

By lancec13

robertd992 wrote:
Would appreciate any and all information on how I can get out of my contract with Diamond Resort Intl. I will be 80 in 3 months, cannot not afford to continue paying the maintenance fee and just want out.

Contact Diamond directly at lossmitigation@diamondresorts.com. DRI has a voluntary surrender program. You must be up to date with the maintenance fees and mortgage. DRI might charge you a fee to cover closing costs of around $250.

Whatever you do, do not pay anyone a large, upfront fee to sell or "cancel" your timeshare. That's a scam.

Avatar for lancec13 lancec13

7 months ago
Feb 11, 2017

By robertr558

Robertd992,

Look at recent posts in this thread, "Diamond Resorts reduces owner benefits again!"

http://www.redweek.com/forums/messages?utm_campaign=1&utm_source=forum-alert&utm_medium=email&thread_id=14638&page=last

If you live in Arizona or bought there, a recent settlement with the Arizona Attorney General may help you. File a claim with the AG if there is any possibility of that.

Steve Cloobeck has left the house. The new owners seem to be more willing to do the right thing, with all the lawsuits and complaints coming in over Diamond's business practices. Try contacting the new Consumer Advocacy Department: consumeradvocacy@diamondresorts.com.

Avatar for robertr558 robertr558

7 months ago
Feb 12, 2017

By stevenc413

I have had trouble getting any satisfaction from many phone calls and getting bounced around for 6 months. Without going into detail, I was promised something when I purchased more points last august, but they can't back up what they promised. Interesting that you mention a "new consumer advocacy department". Is there someone I can talk to on the telephone? do you know a phone number? Also, can you elaborate why you think the "new owners are more willing to do the right thing"?

Avatar for stevenc413 stevenc413

7 months ago
Feb 12, 2017

By ken1193

stevenc413 wrote:
Without going into detail, I was promised something when I purchased more points last august, but they can't back up what they promised.

Unless "promised" specifically means something that you can point to that is very clearly expressed in writing within your contract, any and all other verbal statements made were just meaningless bits of noise temporarily floating around in the air. In fact, your contract itself probably states quite clearly that any and all verbal statements or assertions are NOT binding in any way and that only written contract content applies. Timeshare developer salespeople lie for a living and are very good at doing so. There is a saying that "if their lips are moving, they are lying". That saying is very true, repeatedly proven and well deserved.

Last edit by ken1193 on Feb 14, 2017 07:11 AM.

Avatar for ken1193 ken1193

7 months ago
Feb 13, 2017

By jeff_reports
RedWeek.com Team

Latest installment of Diamond Chronicles now available on RedWeek's blog. It provides the most comprehensive coverage of everything that appears to be percolating with Diamond right now. If you can't find it, go to home page and scroll down for blog

Avatar for jeff_reports jeff_reports
RedWeek.com Team

7 months ago
Feb 14, 2017

By ken1193

Deceitful Diamond...

jeff_reports wrote:
Latest installment of Diamond Chronicles now available on RedWeek's blog. It provides the most comprehensive coverage of everything that appears to be percolating with Diamond right now. If you can't find it, go to home page and scroll down for blog

Thanks, Jeff. I always enjoy your very informative writing about the timeshare industry, whether it's on RedWeek or in articles for Timesharing Today. Not many (if any) writers have your solid background knowledge and / or razor sharp insights into the deceitful and manipulative developer practices that have contributed to the reputation that the timeshare industry "enjoys" --- and so richly deserves. Thanks for your good work and great writing.

Last edit by ken1193 on Feb 14, 2017 07:28 AM.

Avatar for ken1193 ken1193

7 months ago
Feb 14, 2017

By robertr558

Open Letter to Steve Cloobeck, Diamond Resorts International CEO

stevenc413 wrote:
I have had trouble getting any satisfaction from many phone calls and getting bounced around for 6 months. Without going into detail, I was promised something when I purchased more points last august, but they can't back up what they promised. Interesting that you mention a "new consumer advocacy department". Is there someone I can talk to on the telephone? do you know a phone number? Also, can you elaborate why you think the "new owners are more willing to do the right thing"?

I can't find a phone number, only email. But I sent an email to ask for the phone number! I'll post it if I get it.

I think they are being forced to start righting some of the wrongs of the past because of certain legal actions and a slew of complaints. Diamond Resorts International has been bad, very bad, and now the time of reckoning has come Thus the new "Diamond Clarity" program: https://www.diamondresorts.com/diamond-clarity.

Avatar for robertr558 robertr558

7 months ago
Feb 14, 2017

By irenep59

Diamond Clarity is a response to the Arizona Attorney General's "Assurance of Discontinuance" but certain aspects of Clarity are disturbing. For example, with buyer permission, the QA session will be recorded. I told the DRI PR Firm this only serves to harm the buyer. What needs to be recorded is the sales session because that is where all the "oral representations" take place. I am encouraging owners not to attend a sales presentation unless the sales agent agrees to being recorded. Without their knowledge it is illegal wiretapping and not admissible in court.

One very sophisticated owner who seems to know more about points than the craftiest DRI sales person launched a new Diamond Resorts Owners Advocate Facebook this past Saturday. As of this minute there are already 54 members. The goal is not to see how many hundreds of people we can get to join, but to provide a place for only owners with legitimate concerns to go. If you want to know which Diamond Resort has the best swimming pools, join a different DRI Facebook.

http://insidetimeshare.com/owners-coming-together-help/ https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

The article above published today by Inside Timeshare explains the concept. Jeff Weir of RedWeek and Greg Crist of NTOA are already members. The other DRI FB pages try to discourage negative comments or write us off as dummies who don't know how to use points. The Mission:

We seek to provide Diamond Resort members a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market; and to educate prospective buyers.

Avatar for irenep59 irenep59

6 months ago
Feb 15, 2017

Message deleted.

Avatar for lisat649 lisat649

4 months ago
Apr 29, 2017

By carolb834

Hello Mr Cloobeck, I just wanted to comment on seeing you on undercover boss. I was so impressed by how you could be a strong CEO with your employees. But also be forgiving and getting them back on track with second chances. I have been in the workforce for almost 30years. Raising two sons after my first marriage and never. As a woman having a understanding boss. Now in my fifties and still fighting with my last employee just to retire peacefully. It's just nice to see some employers do care:).when this does happen I am going to check out Diamonds time share, because in the past mysecond husband and my self have had two bad timeshare experience. One we bought 3 years ago and we're still trying to get something back out of it. But again just wanted to send you a pat on the back on the show.Mrs. Bailey.Smile

Avatar for carolb834 carolb834

4 months ago
Apr 30, 2017

By lancec13

carolb834 wrote:
Raising two sons after my first marriage and never. As a woman having a understanding boss. Now in my fifties and still fighting with my last employee just to retire peacefully. It's just nice to see some employers do care:).when this does happen I am going to check out Diamonds time share, because in the past my second husband and my self have had two bad timeshare experience. One we bought 3 years ago and we're still trying to get something back out of it.

It sounds like you are having some financial struggles. If that is the case, why would you want to "check out Diamonds time share"? They can be costly to use and maintain.

And if you are looking to buy a timeshare, do a lot of research. You do not have to limit yourself to Diamond. There are many options out there that would probably suit your lifestyle and travel preferences better.

Avatar for lancec13 lancec13

4 months ago
Apr 30, 2017

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