ask-redweek-covid-and-top-destinations

Holiday Inn Club backed out of a refinancing agreement they made in March 2020. They are charging fees from March through the present and want full payment. Do I have legal grounds to sue?

First time considering renting out our timeshare this fall. What about property damage/liability? do I need to take out insurance to cover the renters?

You should have a rental agreement in place that addresses damages to the unit. If using RedWeek Online Booking, the rental agreement states:

"Renter agrees to maintain the Unit in the same condition as it was at the start of the Agreement term. Renter will pay for all repairs, replacement, and damages resulting from the act of neglect of Renter and guests. If requested at time of check-in, Renter will provide a credit card to the resort to secure payment for any such deposit, repairs, replacements, or damages."

Most resorts also require the renter to provide a credit card at check-in to cover any damages, but you should check with your resort to verify what their policy is.

Could you please confirm the currency used on the prices. I am a Canadian, have prices been converted from USD to CAD? Is there an option for users to manage their profile and set currency settings?

All prices on the RedWeek website are in U.S. dollars. Currently we do not have an option to change currency settings.

Will the Redweek Travel Insurance cover the cost of renting a week if Aruba prohibits travel from the United States?

Joanne: The travel insurance on our website is offered through CSA. You can review the policy Description of Coverage here: CSA Travel Insurance

If you have any policy-specific questions, please contact CSA toll free at 1-866-999-4018.