Hacienda del Mar Resort Reviews & Ratings

Long time owners (25+ years) Can’t use our 2022 week, so renting for cost of maintenance fees

We have been vacationing at the Hacienda. We LOVE it! Location, amenities, restaurants, and especially the staff are truly amazing. Borders the Cabo Del Sol golf course (top 100 in the world) and have a special rate for people staying at the Hacienda.

BEST SWIM AND SNORKEL PRIVATE BEACH RESORT LOCATION IN CABO. HUGE SUITES IN A 5 STAR RESORT WITH WHALES JUMPING RIGHT OUT SIDE YOUR VILLA. PERFECT OCEAN VIEWS.

The best resort in Los Cabos! Large amount of beach, lots of beachfront pools, and all so close to the rooms. Great vibe. Been going for 22 years and keeps getting better.

Yet another great stay at HDM! This updated review just confirms one of the best places to vacation is here.! With the new Four Seasons being built next door very curious to see if that has any impact on the value at HDM. Absolutely love this place! The staff is so attentive and grounds are impeccable. From check in to check out, you are treated like they care. The front deck, bell captain (and golf cart drivers), activities, restaurants, pool service, etc, they are all awesome. Too many names to list. The meal plan was well worth it for us and we enjoyed some great food. There is a Mexico vibe and culture that I feel here that other resorts don't offer. We actually bought a week through Red Week we love it so much! Yes, they try to sell you/upgrade you at the resort but I found a simple "no thank you" is all it took to not ask again. HDM might not be the fanciest and newest resort in Cabo but I doubt you'll find a better place to vacation. Salud!

We are owners here since 2004 and can provide an updated review. As many of the reviewers here have stated, the resort is absolutely beautiful. The photos are accurate. We are here in the third week of January, and the weather is wonderful. We're in an older unit that has been upgraded with new appliances, furniture and décor. The orange draperies have been replaced with a beautiful blue. We've rented a car through Ten Car Rental, which is affiliated with the resort, and had a very pleasant rental experience with a decent rental rate that included insurance. We rented it at the airport, then drove directly to the resort to check in, explored San Jose the next day and San Lucas the next, returning the car in 48 hours. That allowed us to get a few supplies at one of the new groceries between here and San Jose to supplement our meals at the resort. The Sheraton Grand, on the same property, has replaced the Hacienda del Mar signage at the entrance. We missed being here in '18 and '19 so we notice that internet service, which used to cost $19/day, is now free. Security coming into Cabo del Sol has been tightened. Two new developments are under construction: Park Hyatt to the east and a Four Seasons to the west, though far enough away to not be heard. The golf course has been modified, though we haven't played. We walked to the Fiestamericana for a change of scenery one afternoon. There's also a restaurant at the golf course, though the choices here at Hacienda del Mar are top-notch. We've enjoyed the seafood entrees which are of course local catch. I don't want to make it any harder to get a reservation here for ourselves, so I'll stop now.

We have lived and traveled throughout Western/Northern/Coastal Europe and the US - Midwest & Coastal California. Traveled throughout coastal & colonial Mexico, Brazil/Argentina, Hawaii & Down Under. This is one of the nicest places we have ever stayed! The design & architecture is old Spanish colonial style smack dab on one of the most picturesque coastlines anywhere! Pitahayas is a high end 5 star dining experience along with several other casual spots. We cannot say enough good things about this place! Do yourself a favor and check it out on a visit or better yet try a week there!

We rented an owner's week into a one bedroom/two bath through Redweek.Com and we had no problems with the transfer of the resort reservation to our name or in checking into the resort. However, when we reached our room, #3637, we could not believe where they had put us. Our "Garden View" was of the resort's maintenance yard (see attached picture). The shower had black mold growing in the corners and along the lower edges of the shower stall (picture). The grout on the kitchen counter top next to the sink and next to the stove top was filthy and stained to the point that we couldn't even clean it ourselves (picture). The underside of the kitchen counter had been chiseled away so that a half refrigerator could be slid under the counter; there was no finish work or cover to the opening, just jagged concrete hanging down (picture). The balcony beam had not been repaired after the hurricane and the beam covering was hanging down loose over the balcony (picture). The glass sliders to the balcony consisted of four panels and the one panel that was supposed to be anchored (screwed) into the wall of the condo, was not, therefore we had no way of locking the slider to the balcony and no way of locking our condo (picture). All this for a room for which we are paying over $100.00 a night; what a bargain! We immediately went to the front desk to ask for a different room and was told none was available as the resort was totally booked with a convention. We were stuck as we had already paid for the entire week to the timeshare owners. So each morning we were awakened to the sound of trucks, a backhoe, a skill saw, shoveling of stones and sand through a screen, talking and noise from the yard workers, etc. So much for our "Garden View," sitting on our balcony and a relaxing week at the Hacienda del Mar Resort. The resort itself is beautiful, clean and well kept. The pool side chairs, especially with an ocean view, suffer from the morning "towel reserve" phenomenon which was disappointing, but if the resort won't enforce "no reserving of chairs," there isn't anything the guest can do. Our room was so far back on the property, and from the ocean view, it was not worth the effort to try and play the "chair reservation" game; we settled for quiet chairs by the smaller pools on the back of the property. The restaurants are nice but expensive. We were so upset by our treatment from the resort that we decided not to spend any money there on the property anyway. We had a car and drove into town to buy anything we needed and to eat any meals when we decided to eat out. Our maid service was good, but there was only so much she could do with the mess they called a room. We were very disappointed in our stay at the Hacienda del Mar as we had read so many positive reviews on Trip Advisor. This experience had nothing to do with Redweek or the owners that sold us their week at the resort. The entire problem was with the Resort that put us in a room that was obviously used for "overflow emergencies" and then was unable to put us in an acceptable room later in the week. They will not guarantee you a certain room, therefore you are at their mercy when it comes to room assignment. This was a total rip off by the resort and they should be ashamed to treat ANYONE, gringos or not, in such a poor manner. We would NEVER consider going back to this place or recommending it to friends. Fool me once, your fault, fool me twice, my fault!! Renter Beware!! Pictures available on Trip Advisor site.

Traded into a 1 bedroom luxury unit for one week, followed by a second week in a 3 bedroom, 4 bath Penthouse unit. Both were very nice. Noise from units above can be heard some times. This was our 4th visit to HDM. The staff is exceptionally helpful, grounds are immaculate and a variety of pools to choose from. Prices in the restaurants are high as noted in other reviews. Tomatoes services was very slow and food was average. Girisoles offers a good value and quality as do the pool bar menus. No pressure to take the timeshare presentation. They up the offer if you turn them down the first time. We opted out. Shuttle service from the airport via Trans Cabo was good. We used Grey Line in the past which is also good. No swim able beach, thus we rated the location as a 4. On site Cactus Spa offers weekly specials and offers a good massage. Excellent Spa facilities.

We have had nothing but amazing service from a friendly staff who is willing to go above and beyond for your enjoyment and pleasure. This is a perfect place to be for a week with family, kids, and friends.

We are owners of this property and have enjoyed it for years. It has many good attributes but...

BEWARE of weeks 51 (Christmas) & 52 (New Years). This year our week 52 begins in early January (according to the resort's calendar). In short, you don't get what you purchase (we didn't think to check "their" calendar 7 years out when we bought).

Only in Mexico would a resort take advantage of their best customers this way...

The staff go out of their way to make sure your enjoying your stay. It was clean and absolutely beautiful !!!!!! Close enough to town to go to each night , just far enough out to enjoy the peace and quiet !!!!

Just returned. LOVED IT!! We never felt crowded, the food was excellent everywhere we ate. Tomatoes had great pizza, and Girasoles had great Mexican food. Breakfst buffet every morning from 7:30 til 11:30. $16.00 per person. Food is a little pricey but quality is great. We just vegged!! No one bothered us. The beach is beautiful and the grounds lovely.

We have owned here for 5 years - were there Feb 7-14. We love the trees and landscaping - the sounds of gecko, birds is wonderful to enjoy sitting on the patios. The beach is awesome - sand soft on your feet, swimmable beach, walking good in both directions - yet private due to being located in private guard gated community of Cabo del Sol - which also provides a wonderful walking spot in the mornings. Whale watching is spectacular from the lounge chairs on the beach or by the pool. Rooms are immaculate - daily service - any thing you need is brought up quickly. If you are not satisfied with the location they have put you in - they'll do everything to accommodate your request for a change. The staff is kind and willing to make your stay the best. Food is good - spa is outstanding and affordable - the sports bar has most major seasonal games on for those sports fanatics. We will be returning next year for two weeks with our family - we SO look forward to it - my husband says "how many minutes until we get to go back to Cabo?" Afternoon (optional) activities by the pool enjoyable to participate in. This is a wonderful spot to relax and re-charge your batteries :-)

AWESOME Resort!!! We've stayed their for several years and the reason we keep going back is we just LOVE everything about it!!!!

Dazzlingly beautiful location. Water is stunning and the pools, food options and quality, weather are all the best. We loved seeing the whales migrating from our bedroom!

We just came back from our first trip to this resort, and to Cabo, and think this place is unbelievably great. It could not have been a better experience for us - staff was very pleasant and accommodating and amazingly helpful - in fact we never once encountered any negative attitudes during the entire visit (OK, except for two guests, also from the US, who apparently overheard us talking about the need for reasonable health care costs for all, who then, in true Republican Faux News fashion, as a way to introduce themselves to us, said "We have paid more in taxes than you will ever earn..." as if this, which may or may not be true, somehow made them better people....) Anyway, none of the staff even asked if we wanted to attend the sales presentation - even though we helped ourselves to their very very good, free coffee each and every morning. Funny thing is, if we had wanted to buy right now, we would have gladly done so anyway - the place sells itself.

The staff works hard, cleaning literally day and night, so the unit, and really the entire grounds, are absolutely spotless - and the flowers, virtually everywhere, landscaping, fountains, outdoor seating areas, and multiple, small pools, are all very conducive to quiet conversations and relaxation and enjoyment. For those curious enough to take just a 5 minute walk could wander over to some Interesting rock formations, on either side of the resort, to explore the tidal pools or to watch the waves smash into them - and if interested, the resort now rents snorkeling equipment for $15 a day.

We never ate at any of the restaurants on site but did take advantage of their roving happy hours - some bars were from 11am-12, but others from 1-5, 6-7, 5-10, etc. Nonetheless, this is without a doubt a quiet, couples or family resort - no dancing or evening entertainment whatsoever.

Shuttle from airport costs $32 for two people each way so instead, we rented a car for 24 hours via National Car Rental at the airport. We immediately drove to the village square in the center of San Jose, had dinner at Salsita's (best ever) just around the corner from the church, then drove straight to the resort to check in and sleep. The next day we drove up the Pacific Coast to check out some very isolated beaches with huge crashing waves, then up to Todos Santos for some shopping and eating before driving to the new Walmart in Cabo San Lucas to load up with cheap groceries. We then returned the car - but at the very same place we registered for the timeshare, all for $65 including all extra insurances. Could not have been easier.

Just returned from week 2/15 to 2/22. Rented 3 bedroom for a family vacation because last year we had a great time with friends. The grounds are beautiful and well kept. Last year we had to pray for a parking space each night, so the new valet parking is a great addition. Food at the pool was good quality but a bit pricey. Drinks were a good value when you were able to get the 2-1 special, but 11am-12pm is a bit early. Pools are well kept and clean, but the saving of chairs was a problem. Lots of lounges were emtpy for hours with a magazine or hat. Cabana boys were a great help getting lounges and umbrellas for you.

At check-in we were first given a 3/3 unit in the 36 building, but the AC units for the ballrooms across from the bedrooms were like being in a airplane hanger - with the jet engines on. Next we were given the option of staying in the hotel in a 3 bedroom suite. But declined this because it lacked the laundry and adequate kitchen along with small rooms. Finally we gave the management the option to split us up. This worked out the best - 2/3 in unit 13 and our daughter & son-in-law in a studio. We did miss spending the vacation together but we made breakfast and drinks in our unit each day. Disappointed that our arrangements were not as we planned and missed out on the first afternoon of our vacation checking out other units.

The food from Tomatoes (this kitchen services the sports bar) is terrible. We were there through the Olympics and tried the sports bar. They only get 2 channels, only Spanish, on the TV's.We were told to go to Tomatoes when we asked the barman to change to the Olympics on one TV we were told they only get Spanish ESPN. Help is rude and surly. Complained to the front desk and asked about the dish at the front door of the bar. Was it CYA time for the manager, I don't know.But again I was told only 2 channels, Spanish ESPN. Pizza was uncooked,well done meat, dry hamburger.

We will go back, the weather was great and it is such a pretty place. Maid service was good, when they came. Sometimes too early-before 9am and then too late after 3 when we were coming back from the pool. Lots of towels and then none.

Tips- we rented from Alamo and took the AMEX insurance for $24.95 and avoided the $15 per day mandatory insurance. Eat at the pool and in Cabo (La Dolce $$) or San Jose (Morgans $$$$). Bring binoculors to watch the whales. Drive to Totos Santos. See Victor in the hotel jewelry store, good prices and service, and he will make anything you want in silver, gold, pearls,etc. Fernando is a great bellman and Raphael gave us great restaurant tips. Massages are half price Tuesday and Wednesday- better than the $50 for the timeshare presentation.

Peeves- why do they give you half a sponge for dishes? only 1 dish towels? and the plastic bag for the kitchen garbage can is tooooo small ( you make a mess every day with little bag in the tall can!) need more stuff in the kitchen, the kitchen cabinets were hung for the jolly green giant (you need a stool) half dishwasher? small patio/bistro table in the 2/3. Not enough chairs (4) outside for the 6 of us to sit and dining room only had 5 chairs.

I TURNED IN THE SURVEY 2 DAYS BEFORE WE LEFT AND NOTED SOMEONE SHOULD CALL ME IF THEY WERE REALLY INTERESTED IN MY COMMENTS. NO ONE CALLED

We just returned from Hacienda Del Mar resort, We had not been there since 2008, so we were pleased to find the beauty, the service and attentiveness of staff and resort amenities were still superlative. In fact we were lodged in one of the new buildings complete with flat screen TV's and an in unit laundry room which were welcome additions. Girasole restaurant was superb! Concierge availability on site! What a wonderful week in paradise--our semi annual favorite spot to relax in January.

We were so high on this resort after visiting that we bought a week there - THROUGH A REDWEEK AD! We love Cabo and although retirement is far away we will live in the area eventually. The grounds are manicured. The staff is excellent. The beds are cofortable (we are experienced Grand Mayan renters too - beds are not so comfy.) This place is tops! We love the local cuisine - stay away from the main drag although Lorenzillo's is great the prices rival the most expensive restaurants in the States. The food at the local "mariscos" is great, and of excellent value. Forget about food poison - drink bottled water - the rest of that stuff is simply in most people's heads. Viva Mexico!!!