Paradisus Cancun Reviews & Ratings

Luxury resort in a tropical beach setting. The resort is set in a idyllic location between the Caribbean Sea and the Nichupte Lagoon. All-inclusive luxurious amenities including, 9-hole par 3 golf course, 4 lavish pools and signature YHI Spa. 9 restaurants, 7 bars, beautiful spacious beach, nightly entertainment and kids club.

We have spent many Christmases here at this resort. It is 5 stars, and we always love our visit and hate to leave.

The water is so blue and turquoise, that is takes your breath away.

We have a family obligation this year at this time, that is the ONLY reason we are not going.

What a difference a year makes. My family was at the Paradisus Cancun last year and it was not the best experience. This year, however, was a day and night difference. They really stepped up their game. The main center area of Pyramid 3 had competed construction and it looked beautiful. It really did. The important part of everything was the attention to customer service. This was so much noticed compared to last year. They really improved on this and it showed from the security to the door man to the wait staff to the lobby staff. Inside, staff was on top of everything. Our room was made up daily without having to ask for it. Thinks in the room were replenished regularly. Room service, which we used frequently, was very good. Our morning server in the buffet was outstanding! His name was Guadencio. If you go there, make sure you find him. He is phenomenal!!! Personable, efficient, nice, human (meaning he would get to know you personally which is rare these days), a wonderful experience knowing about him and his family.

Other people who I passed through the lobby and hotel areas actually stopped me and remembered me from the following year, and we chatted for a while. Last year I commented on 2 people in particular. Thankfully both are still working at the Paradisus. Outside by the main pool was Yvonne who also remembered me, by name, from last year and she was her usual polite, hard-working, efficient, and ever so wonder self. She would stop by regularly to chat with us and to see if we needed anything. She was, just like the year before, the very best ever.

The other individual is Christian in Guest Services. This man is the very, very, and I mean the VERY BEST at the Paradisus. This man is so good at his job. Before I even booked the hotel this year I was reaching out to him asking questions about the amenities in the rooms, especially the shower as I had a recent hip replacement and was concerned about getting in and out of the shower. On his own time he sent me photos of the room and shower so I would know if I could easily access it. Any issues I had, which were very few, he was the one to fix things. I actually don’t have all the right words to say, but he is someone I would love to call “friend” and someone I would be honored to have as “family”. Maybe I will share a selfie I took with him.

Admittedly, however, (because nothing is perfect, except my daughter), there were a few very minor things that I have to make mention of. The wait service by the pool area seemed a bit sparse this year, by the family kiddie area. Maybe it was due to being at the kiddie area of the pool. Also, if you order room service, you will see on the menu a ½ chicken. If you enjoy a good and filling meal, order 6 or 8 of this item. It comes with a spoon full of mashed potatoes, and they are good but you just want more, and the entire ½ chicken is about the size of a chicken wing in a Pu Pu Platter. Mexican chickens must be the size of a 2 week old pigeon. Actually, I though Mexican chickens were iguanas, but that’s something different thing all together.

If you dine at the Italian Restaurant in Pyramid 3, be advised that there is no air conditioning there at all. It is extremely hot there. My daughter’s ice cream was a bowl of melted liquid before she could even eat it, that’s how hot it was there. The waiters were literally dripping sweat off the foreheads.

Before I forget, the Buffalo wings are awesome!!!! They were so good. By the pool or by room service, they were really good. Some of the best I have ever had. Burnt the heck out of my mouth. Awesome wings!

Lastly, Gabriela at the Concierge Desk was amazing in the dedication to her position and to please us. As I said last year, the people are the best ever there and the people there make the time wonderful with the beauty and amenities of the Paradisus Cancun. Go there! You will have an excellent vacation and make sure you look for the wonderful people I mentioned, and tell them Jon said “Hello and my family miss them.”

We just spent a week at the Gran Melia and found this to be an excellent resort. Our room was a one bedroom unit in tower two which was one of the older vacation club rooms. The room was nice with two entrances, a master BR area, living area & two balconies. However, we took a tour of the resort and the new vacation club rooms in tower one (which is dedicated for vacation club owners only) are MUCH nicer than the older rooms. Overall we found the resort to be quite nice and considered buying into the vacation club while we were there. There were a couple of things that steered us away from that and are listed below. Overall I would rate this resort as 4 1/2 stars.

Positive - Beautiful hotel with gorgeous lobby. pools, grounds, etc. The new rooms are awesome. Outstanding restaurants that are reasonably priced. All staff we encountered we extremely friendly and helpful. Loved the classy, relaxed feel of the resort.

Negative- The steps in front of the hotel might be tough for older people. Older vacation club rooms was nice but was disappointing after taking the tour of the new rooms. We did encounter some fruit ants in the kitchen area of the room. I understand this is very common of tropical areas and was a minor annoyance that forced us to keep the kitchen area spotless. The all-inclusive option seemed way over-priced at $85pp per day.

Overall very nice resort with a high class relaxed feel.

Just got back from Gran Melia Cancun Resort. Beautiful in every way! We were treated like royalty. They just added a 5th pyramid for Time Share guests and the rooms are exquisite. The restaurants, music, food, staff, pools, beach and spa are wonderful! ***** Pat in Chicago

Had a great 1 night stay here, room was clean and so was the resort... there is a smell of mold when you walk in the front door but that may be from all the plants.

Really top location in Cancun. Extremly friendly staff. Clean, Excellent Food, Golf course on site

Only down fall is long walk from road and many steps up to lobby.

Stayed at this resort twice and loved it. It caters to hotel guests including conventions, but has a new wing for T/S guests. The hotel lobby is huge with a fantastic tropical garden. Three pools overlooking a very nice sandy beach. Top maintenance and housekeeping. A service oriented resort in prime location. Three restaurants, exercise facilities, all services. Definitely rates a 5 star. MikeS