Mayan Palace at Vidanta Nuevo Vallarta Reviews & Ratings

We were there for two weeks and rode out Hurricane Kene. I want to say that the staff was very, very efficient in getting everyone evacuated, onto the several tour busses and to a safe auditorium. While the restaurants were knocked out, the catered meals that night and the next couple days were gratis until the restaurants were reopened..

We had owned at the Villa Del Pal Mar since 1991 and the staff and t/s "tiburones" there were the main reasons for our selling out and buying into Mayan Palace.

I disagree with another view that the t/s sales people were agressive at MP. They were not, once we explained upon registering our need to be left alone. And we were. But it was all done in a polite and civil manner, unlike at VPM where staff, except for the housekeepers, were inconsiderate and registration was hell because you had to pass the t/s gauntlet first and then finally the rude registering staff.

But I digress! MP is great and pure luxury.

DB

This is a spectacular resort. The grounds are immaculate and the accomodations are first rate using the finest of materials - lots of marble and native wood. We found the staff very friendly and helpful - especially the pool staff.

We arrived about two weeks after the hurricane of October '02 and there was absolutely no evidence of any damage to the resort. The same could not be said for Puerto Vallarta. The Malecon (boardwalk) downtown was pretty much destroyed and a couple of downtown ocean front hotels were seriously damaged - The Holiday Inn was being torn down while we were there.

Puerto Vallarta is about a 30 minute cab ride from the resort and the ambience is very different. Puerto Vallarta is Mexico - The Mayan Palace could be anywhere - very quiet.

There's a lot to do and see around Banderas Bay but mostly we enjoyed kicking back by the pool in the late afternoon and watched the sunset whilte sipping on a Corona.

One caveat: the timeshare salespeople everywhere around PV are EXTREMELY aggressive - we found that the best tactic to survive was to ignore them - if you engage them in any way, you'll use up a good ten minutes (or more!) explaining that you're not interested.

We had a great vacation at the Mayan Palace. The condo’s are in excellent condition and the staff is extremely courteous. There are many activities, restaurants and a new full service SPA just opened. The prices of food and services are a bit steep and avoid the time- share presentation. We were warned and did not attend however, everyone we talked to that did attend said it was very high pressure and unprofessional. I would stay at the Mayan again. If you like peace and rest, the Mayan is your place, about 1/2 hour from the city. If you’re a city person and want action, stay in Puerto Vallarta.

Very expensive compared to the rest of Vallarta. Watch out for the timeshare sales, they are ruthless

This one of my favorate resorts. The staff is wonderful and the grounds are beautiful. It is a first class resort to visit.

The pool was great. But it is a very very busy resort. I found if you didn't save a beach chair first thing in the morning you wouldn't get a spot by the pool. It also smelled musty in our room which was not oceanview because they only give them to resort owners and not guaranteed oceanviews even if you are. The pool service was great.

We apologize for being bit late in our evaluation, but wanted to give our opinion. We own several timeshares and they are all Gold Crown and Five Star resorts. We couldn't get a second week at our home resort (Club Regina) in Puerto Vallarta in Dec. 2005, so we used a banked Gold Crown wk. to secure a reservation at the Mayan Palace Nuevo Puerto Vallarta. We could only get a one bedroom, but that was fine since it was only the two of us. We had toured the property the yr. before and liked what we saw, so we agreed to book the week.

Upon arriving we were treated so royally until the sales girls found out that we were an exchange. Then when we asked if we could have an ocean front view we were told "no problem". Yet, when we checked in and our luggage was brought to the unit, which was a great distance from the check-in, we found that the unit faced the opposite direction from the ocean. The bell service seemed to suggest that this happens all the time.

We were very courteous with the desk and they suggested that we come back to the desk within the next hour to get a unit that was ocean front. The next unit we received was ocean front, but the worst unit we have seen in the 18 yrs. we have been time share owners. There were ants crawling on the sink countertop, soiled marks on the dining rm. chairs and threads hanging from the chairs. The housekeeping staff sprayed and never returned to clean up the residue or dead ants. Also, there were cracked and dangerous tiles on the floor, which prompted us to wear sandals or shoes at all times. My husband taped the tiles to keep our feet from being cut. The maid service was terrible and we were told by owners at the pool that all the "nice furniture and TV's" had been transferred to the "Grand Mayan" next door. Our TV was tiny compared to the opening in the cabinet which made sense that it had been switched. Also we all had to wear wristbands which designated where you were staying and we were not allowed to go to the new nice pools and other amenities. Yet, we were "Gold Crown" owners. Our last night there we met a couple that had also traded or purchased a wk. and complained and were upgraded to the Grand Mayan. By the time we realized what was happening to us it wasn't worth demanding a change. All we know is that we are so glad that we didn't purchase at any Mayan Palace properties when we toured, for things can change in just a matter of months.