Mayan Palace at Vidanta Nuevo Vallarta

Mayan Palace at Vidanta Nuevo Vallarta Reviews & Ratings

« Back to Mayan Palace at Vidanta Nuevo Vallarta
4.6 out of 5
  • 5

    (52)

  • 4

    (9)

  • 3

    (4)

  • 2

    (1)

  • 1

    (2)

  • Resort location
  • Staff/Service
  • Cleanliness
  • Sleep comfort

Been to Mayan Palace at Vidanta Nuevo Vallarta lately?

Add review
  • The Mayan Palace and Grand Mayan Nuevo Vallarta is quite simply the nicest resort I've stayed in in a tropical location. From the sheer...

    Read more »

    The Mayan Palace and Grand Mayan Nuevo Vallarta is quite simply the nicest resort I've stayed in in a tropical location. From the sheer beauty of the resort and how beautiful it is kept to the ultimate customer service throughout your entire stay, you will feel like royalty after having stayed here for the week. On a tight budget? Go to COSTCO and Walmart just minutes away from the resort to pick up all your essentials or food/beverages for the entire stay! Catch a cab over for $10 or a shuttle if you like!

    You will be invited to attend the Time Share Experience if you are looking to buy - it is totally optional to go - there are some perks ( like 10-15% off your entire food and beverage bill or many other things including a free brunch for your family prior to the meeting) It's not a high pressure sales thing that takes up more than 2 hours of your day - if you want to go then go - if its not for you - say no and out the door you go back to the beach asap. We have taken advantage of it every time we have gone.

    We like to stay in Puerto Vallarta for a few days before or after our weeklong stay at the resort so we can do all our shopping and exploring in addition to the resort stay. We walked down the street at midnight on Easter weekend with our 6 and 8 year old kids and never felt more safe. The people there are very kind and respectful of all tourists and we have enjoyed each of our 5 trips there over the last 8 years. I cannot say enough about how amazing this resort is and cannot wait to get back there this spring with all my family for a family reunion and enjoy the luxury and comforts of the Mayan properties experience!!

    By darrenm103 Updated Nov 15, 2016
    Helpful? 0 0
  • GREAT PLACE TO VACATION!! Just got back from "The Grand Bliss" It was beyond 5 Stars. The Service was magnificent and we are going back...

    Read more »

    GREAT PLACE TO VACATION!! Just got back from "The Grand Bliss" It was beyond 5 Stars. The Service was magnificent and we are going back in October 2011. We Loved it so much We and a Couple of Friends bought a 2 Bedroom Suite at The "Mayan Palace" No one pressured us at the Timeshare Presentation.

    Everyone was Accommodating and Polite. The Mayan Group has 5 Resorts all within Walking or Shuttle distance. So Many Restaurants and 8 Pools including The Lazy River, and a Professional Golf Course.

    We Love Timeshare so much we own 10 Suites in Cabo/Puerto-Nuevo Vallarta/Cancun/ Playacar/Isla Mujeres/Acapulco, We use all the Suites for us or our Family & Friends. Once You stay in Timeshare Suite, you will never want to stay in a Hotel.. We Rent them also & have never had a problem. I would recommend the Mayan Group of Resorts to Everyone!!!

    By lesb15 Updated Jun 3, 2016
    Helpful? 0 0
  • We stayed at the Mayan in marina Vallarta. the property is great. Be prepared to go to Walmart & buy one of those egg-carton foam pads...

    Read more »

    We stayed at the Mayan in marina Vallarta. the property is great. Be prepared to go to Walmart & buy one of those egg-carton foam pads for the bed, because they are hard as slate. AND don't participate in their Timeshare presentation, at the Grand Mayan in Nueva Vallarta. We were told that it was going to be approximately 90 minutes, we were offered 500 pesos credit per person to our bill if we attended, there was 5 of us. The man who was our salesperson, Gill, was very pushy, said very inappropriate jokes to my In-laws, and kept telling us that all the time share's included golf, even though we told him we don't play golf. he was pleasant enough to start, but when it was apparent that we weren't go to buy into the timeshare, he got more and more upset, even insulting. He told us by law that he could keep us there for 7 hours. We were there for almost 6. They did NOT want to let us go.

    By patriceh17 Apr 26, 2009
    Helpful? 0 0
  • The Resort is nice,Clean, and well cared for. However. I called to make an owners reservation 1 day after my six months in advance was...

    Read more »

    The Resort is nice,Clean, and well cared for. However. I called to make an owners reservation 1 day after my six months in advance was past. I could not get in. So, I traded out and will never give a recomendation for anyone to buy there.

    I have since exchanged into the Grupo Mayan resorts, using "junk resorts" which I have purchased for very little money as resales. Get to stay in their "5 star" for less than their maintanence fees.

    By jerry158 Oct 23, 2008
    Helpful? 0 0
  • We are owners of a 2 bedroom suite at the Grand Mayan and have stayed there the past three years in November. The water park is...

    Read more »

    We are owners of a 2 bedroom suite at the Grand Mayan and have stayed there the past three years in November. The water park is spectacular - took our grandkids one year and they LOVED it.

    I have nothing negative to say about the resort itself (hence the five star ranking), but I think the timeshare management is deceptive. In the three years we have gone there, we have yet to get an ocean view - I think these are reserved for non-owners. They want to make a good impression on potential buyers. I have tried everything at checkin (including offering a bribe!), but it hasn't worked. Also, as an owner I can only request a room six months in advance rather than a year as at other timeshares we own. Then, when we call on exactly the day we can first make a reservation, most of the units are already booked. What is going on here? If I look at Redweek rentals, there are rentals listed for a full year in advance. So, someone is obviously making reservations more than six months out. I suspect the resort itself is offering these rooms to non-owners as they want non-owners to visit as potential buyers. And yes, the timeshare presentations are high pressure, even if you already own they have a "great deal" that will cost you money now but in the long run "you will make money"! The sales ploy is to buy additional weeks and rent them out - they give you a price that is unrealistic. Again, if you look at Redweek, there are many rentals at lower cost.

    So, the resort itself it fantastic but the timeshare aspect is very frustrating.

    By toms159 Updated Jun 3, 2016
    Helpful? 0 0
  • I planned a vacation here and was unable to go, so I sent a bunch of my girlfriends for a week of fun. They went in February and STILL...

    Read more »

    I planned a vacation here and was unable to go, so I sent a bunch of my girlfriends for a week of fun. They went in February and STILL keep talking about how great the resort was and how well they were treated there. The staff was friendly and the rooms very clean and impressive. I have stayed at the Grand Mayan next to this resort which is also gorgeous and a great stay. I checked out all their pictures and it does look great!

    By xsinner5o Apr 1, 2008
    Helpful? 0 0
  • We just got back from the Grand Mayan next door, but spent alot of time at the Mayan Palace and actually we preferred it. There isn't a...

    Read more »

    We just got back from the Grand Mayan next door, but spent alot of time at the Mayan Palace and actually we preferred it.

    There isn't a waterpark there, so the kids would probably prefer the Grand, but lots of activities, the shops, spa, disco, game room, better beach, etc. are all at the Mayan Palace.

    The end of May the weather was terrific, hot, but it seems like there are more mexicans vacationing at this time of year and the food was geared more towards their taste. We are in Mexico, of course, but maybe the food was a little too authentic for us.

    The cleanliness and friendly service, of course can't be beat and that is precisely why we go again and again to the Mayan Palaces in Mexico. By the way, this is our first visit as owners and it's true that the Mayan Palace and Grand Mayan treat the owners like royalty. It's also true that the owners get the nicest rooms and the best service. However I got great service before owning as well. These are beautiful resorts and they are in great locations, you aren't going to find anything nicer in Mexico, so if you want the Ritz-Calton in New York or The Four Seasons in Southern California, go there!! No need to complain about your so-called "Four Star" trade in and not getting the best room.

    By orvillef2 Updated Jun 6, 2007
    Helpful? 0 0
  • Outstanding in every way!!!

    By hal12 Updated Apr 12, 2007
    Helpful? 0 0
  • By poonum Oct 21, 2006
    Helpful? 0 0
  • This resort is definitely worth every penny. Everything is there for you. You do not have to leave the resort for anything. The...

    Read more »

    This resort is definitely worth every penny. Everything is there for you. You do not have to leave the resort for anything. The accomodations were beautiful. The staff was very friendly. The fiestas on the beach were well worth the money. It is a place for couples or families. There is always something going on at night or even during the day. They have a clubhouse just for kids during the day and childcare at night. We stayed in a 2 bedroom suite and could comfortably accomodate 10 people.

    By loris84 Apr 16, 2006
    Helpful? 0 0
  • We just stayed at this resort over Thanksgiving. BEAUTIFUL resort!! The staff, landscaping, pool, views it was all excellent.

    Read more »

    We just stayed at this resort over Thanksgiving. BEAUTIFUL resort!! The staff, landscaping, pool, views it was all excellent.

    By kelly914 Feb 6, 2006
    Helpful? 0 0
  • Meticulously maintained, spectacularly beautiful. Everything is here: one of the longest pools in Latin America; golf course;...

    Read more »

    Meticulously maintained, spectacularly beautiful. Everything is here: one of the longest pools in Latin America; golf course; restaurants; spa; kayaks; gym; store; easy access to buses and cabs. Beautiful, long beach. In at least 10 visits to this resort, myy husband & I have always had respectful, prompt attention from resort employees. The lush landscaping adds to the beauty of this resort, but the sparkling pool encircled by palms and dotted with foundtains and "islands" will bring you back time & again. Resort rooms are comfortable, fully equipped, very clean. the only thing missing from this resort is a balcony; really, though, why would you sit inside when that pool and beach beckon?

    By sharon705 Jan 28, 2006
    Helpful? 0 0
  • Just got back from a fantastic vacation with my kids. Ended up staying two weeks. The resort staff was incredible, when we left I felt...

    Read more »

    Just got back from a fantastic vacation with my kids. Ended up staying two weeks. The resort staff was incredible, when we left I felt like I was leaving old friends. The food in the restaurants was superb. The spa was worl-class and the gym very well appointed. Lots and lots to do. Turtles were nesting on the beach. The pool is fantastic. I hope to go back very soon by myself for my own spa vacation.

    By elaine462 Sep 8, 2005
    Helpful? 0 0
  • By lynn319 May 26, 2005
    Helpful? 0 0
  • BEAUTIFUL, AWAY FROM TOWN. PLEANTY OF OPEN SPACE. GREAT SECURITY. LARGEST POOL IN THE WORLD. SHUTTLE EVERY 15 MINUTES. GOLF COURSE ON...

    Read more »

    BEAUTIFUL, AWAY FROM TOWN. PLEANTY OF OPEN SPACE. GREAT SECURITY. LARGEST POOL IN THE WORLD. SHUTTLE EVERY 15 MINUTES. GOLF COURSE ON PROPERTY.

    By charles1383 Mar 13, 2005
    Helpful? 0 0
  • My wife and I have stayed here twice in the last four years. It is the nicest of the three resorts we have stayed at in Puerto Vallarta...

    Read more »

    My wife and I have stayed here twice in the last four years. It is the nicest of the three resorts we have stayed at in Puerto Vallarta and one of the best when compared to timeshares in the US and the Virgin Islands.

    It is close to Golf, a US type mall with stores and resturants, even McDonalds.

    There are people trying to sell timeshares, from the time you step off the plane, but that is common every where we have gone, including the US. Just say NO.

    Try it, you'll like it.

    Dave from Oregon.

    By david1652 Jun 4, 2004
    Helpful? 0 0
  • This is just what some people want in a resort, lot's of GLITZ, actually lot's of EVERYTHING. Lot's of bellboys, security, condo sales...

    Read more »

    This is just what some people want in a resort, lot's of GLITZ, actually lot's of EVERYTHING. Lot's of bellboys, security, condo sales persons, grass, marble...... There are two main complexes the hotel and the owners unit. The hotel is a long, long way away from the beach and the pool. You will get in shape quickly walking back and forth. Coolers are restricted on the property and delivered drinks and food shell shock some people at checkout The owners units are on the beach by the pool and would be the way to go if looking at this property. It is worth visiting but I wouldn't want to live here.

    By clint8 Feb 24, 2004
    Helpful? 0 0
  • By kenhanna Nov 14, 2003
    Helpful? 0 0
  • We went to Mayan Palace Nuevo Vallarta in the 1st two weeks in May 03. The weather was very nice. The sunsets are awsome. The resort is...

    Read more »

    We went to Mayan Palace Nuevo Vallarta in the 1st two weeks in May 03. The weather was very nice. The sunsets are awsome. The resort is very large and requires alot of walking to go anywhere. The rooms and service was nice. The resteraunts were high in price and quality. Pools side service was awsome and a little high priced. The resort is about 10 miles or so to main PV. Take the bus for $1 a piece (they are like greyhound buses). I think next time we will stay in PV at the Mayan, it seems very nice and closer to town. We had a great time.

    By fingust Oct 1, 2003
    Helpful? 0 0
  • By joolvera Jun 30, 2003
    Helpful? 0 0
  • Don't stay at this resort if you don't want to walk ALOT and I mean alot. It was at least a 3/4 mile round trip from our room to the...

    Read more »

    Don't stay at this resort if you don't want to walk ALOT and I mean alot. It was at least a 3/4 mile round trip from our room to the front of the Hotel. Maid service was slow, and even though they offer turn down service we never used it, the maids didn't come around until after 9pm and as late at 10:30 pm one night, really useless to us as we were in for the night by 9pm every night. I would not recommend the Fiesta, it was very expensive and though the food was good, it was not worth $45 per person. We did enjoy the pool, and the room was nice, but you can get that anywhere with out the hassel of walking forever to get anywhere. Room service was good. I believe they should run the train more often, and have more carts available to shuttle people back and forth to the front of the hotel. My husband is 76 with bad knees, We have stayed and many other places that are much better than this.

    By bellsonmytoes Jun 23, 2003
    Helpful? 0 0
  • This resort has exceptional grounds and numerous amenities on the site, including golfing. The beach was very clean. The pool is one of...

    Read more »

    This resort has exceptional grounds and numerous amenities on the site, including golfing. The beach was very clean. The pool is one of the largest I have ever seen. Amazing! Our stay was a delight, and we are going back again in June 03. The staff were excellent. Using the cyber cafe for checking our email was great. Love the place!

    By dow55 Updated Apr 29, 2003
    Helpful? 0 0
  • ABSOLUTELY FANTASTIC 5 STAR RESORT TO RELAX ON BEACH WITH OCEAN BREEZE OR BE VERY ACTIVE AS DISCOUNT FOR GOLF IS INCLUDED.

    Read more »

    ABSOLUTELY FANTASTIC 5 STAR RESORT TO RELAX ON BEACH WITH OCEAN BREEZE OR BE VERY ACTIVE AS DISCOUNT FOR GOLF IS INCLUDED.

    By mckool40 Apr 7, 2003
    Helpful? 0 0
  • Great service, very friendly. Lots of beach so not cramped at all. Huge pool but a bit cold, 2 large childrens areas in pool. Several...

    Read more »

    Great service, very friendly. Lots of beach so not cramped at all. Huge pool but a bit cold, 2 large childrens areas in pool.

    Several restaurants but on the expensive side, excellent food though. Shopping mall with grocery store and reasonable restaurants nearby, 30 peso taxi ride. Bus service into Puerto Vallarta, 10 pesos, runs till 11pm.

    Electric boats run on canals in resort and little train runs every 30 minutes, great for kids.

    By a.bateman Mar 17, 2003
    Helpful? 0 0
  • One of the most beautiful reseorts we have ever visited. The service was impeccable and the people of Puerto Vallarta (7 miles to the...

    Read more »

    One of the most beautiful reseorts we have ever visited. The service was impeccable and the people of Puerto Vallarta (7 miles to the south) were the nicest we've met in Mexico.

    By annedenbow Jan 25, 2003
    Helpful? 0 0