We purchased a 2 BR unit in East Village in 2005. Since that time we have traded to other resorts through RCI. We returned again this...
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We purchased a 2 BR unit in East Village in 2005. Since that time we have traded to other resorts through RCI. We returned again this year from December 26 to Jan 2 and were very disappointed. They PUSH their owner update to try to get you to buy into their points system. If they would spend their time in making sure their guests needs were met by making it an exceptional vacation then they would not need to SELL anything, there would be a waiting line for those wanting to buy.
For instance, they say they are a "no cash" resort. You either charge to your room with your room key or puchase "OL Credit Cards" to pay for purchases. Then, you buy and receive another card for the tubes, putt-putt golf, etc. Then, you must purchase "Arcade" cards for the Arcades throughout the resort. With four in our party, we had 12 cards. Then, when we played bingo, they would ONLY ACCEPT CASH. Then, when we went to the Alligator Show in the Main Building they would ONLY ACCEPT CASH. The real kicker was when they charged your credit card for the full-price of golf, 7-Day Play passes, and acitivites, but would only REFUND THE DISCOUNT in CASH after you attend their "owner update" that they promise you will only last 60 minutes.
They make you go from counter-to-counter, village-to-village, to get information and vouchers. My husband finally complained to the office of guest relations and they claimed they did not know this was happening. In turn, they gave him one free round of golf.
Their computer systems don't seem to be connected from village-to-village. Also, if you don't tell them you are an owner, you don't receive the 10% discount. If you forget to tell them on any purchase, then they tell you they are not authorized to give you the credit, you must go to their manager, etc. etc. THIS SHOULD NOT HAVE TO HAPPEN - - - it should be designed into the computer progam so that the card issued to owners reflect this on each and every purchase.
The one positive thing I would like to say is that their New Year's Eve events were numerous and everyone seemed to have a good time.
Orange Lake should benchmark the Mexican resorts - they know how to do it right.
I'm not sure we will ever return.