Reviews of Chalet High
If you are expecting the quality of a Hilton or a Wyndham, you need to set your expectations much, much lower. We had a 3 bedroom unit which was very spacious and extremely quiet; however, there is a very good reason why the maintenance fees are so low, the reason being that you get what you pay for! There appears to be very little maintenance, if any! The wallpaper was peeling, the carpet had buckles in it, the linoleum in the kitchen had holes and stains everywhere. The woodwork appeared as if a dog had chewed on it, the front doorway was peeling and not only in need of paint, but a weather strip. The wind blew freely beneath the door. The slate hearth for the firplace was busted up and the firebricks were cracked. Due to so many fires within the resort, the resort has issued a moratorium on the use of the fireplaces, which was very important in our unit!!! The kitchen light's shade was cracked and had been glued back together. The furniture was sparse (which was not really a major problem); however, it was extremely worn and outdated. The cleanliness of the unit also left something to be desired, as we had to clean the living room when we arrived. As far as amenities provided, the only thing is soap. The guest must provide everything else. Make sure that you also take your hairdryers and extra TV's for the kids to use for their video games. There are only two TV's provided in a 3 bedroom unit.
The staff was friendly, but completely useless for help and information. When asked what time the ski and tubing area opened and the cost, the young man at the activities desk said, "I don't even though if they do that this time of year." (You pass the slopes when you enter the property and see people using them!!!!!) Much of the inventory for the kitchen was missing, and when my husband went to the desk to get a pancake spatula, the two young ladies working had no idea what a pancake spatula looked like! (This was how it was listed on the inventory sheet.)
Now that I have given the negatives, there were some positives. We actually had a very nice time. As I stated above, the place was very quiet and spacious. We also went tubing and sight seeing The views were very nice even in February and the restaurant at Bryce Mt. was fun. The food was good, and the DJ played awesome music.
With all being said and done, we will return. We will know that we definitely need to lower our expectations before arriving, bring our own personal items and not ask the staff for help!
I would have rated this resort with a negative if it were available. This resort is an utter dump. We stayed in the fall a few years ago. Perhaps it was the time of year, but, there was nothing to do at this resort. The pool is teated with Baquacil which if you get it on your lips or in your mouth tastes absolutely disgusting. Even though there was no snow present or in the foreseeable future, the golf related activites were closed.
Our dryer wasn't heating. The desk sent out a maintenance man to fix it. That didn't fix the problem. Their next solution was (of all things) coat hangers. They made no attempt to get a heating element to fix the situation.
The tub water smelled like rotten eggs too. All in all, it was a miserable experience. I wouldn't stay at Chalet High if it were the only timeshare available anywhere. This was the only vacation I ever GLADLY left early.
Great place for a family if you like to ski. Condo is huge. We had our own sauna and hot tub inside the condo. Quiet and relaxing vacation.