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Hyatt Sunset Harbor Resort

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22 rentals: $150 - $750 per night
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Hyatt Sunset Harbor Resort

User Rating:
4.5 out of 5 / 11 reviews (rate it)

Description

Hyatt's Sunset Harbor is conveniently located in the heart of Old Town and a short walk to excursions, shopping, dining, and all the entertainment Key West has to offer. A scooter is a popular alternative to walking, for easy exploration of the island. This 40-unit resort is uniquely situated on Key West Harbor, so guests don't have to leave the units to enjoy a breathtaking sunset. The five-building purpose- built property is Victorian and residential in style, with all the modern conveniences today's traveler has come to expect. Among the on-site amenities are a pool, wood deck, whirlpool, and laundry room.

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Hyatt Sunset Harbor Resort
200 Sunset Lane
Key West, Florida 33040
Features & Amenities

On-Site

  • Laundry Room
  • Outdoor Pool
  • Whirlpool/Hot Tub

Nearby

  • Ocean
  • Restaurant
  • Shopping Area

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Member Reviews
  • Overall Rating: 5 out of 5
  • Resort Location: 5 out of 5
  • Staff/Service: 5 out of 5
  • Cleanliness: 5 out of 5
  • Sleep Comfort: 5 out of 5
  • Avatar for stevep352
  • User: stevep352
  • Updated: Feb 13, 2015

Stayed here many times, but not an owner. Staff has always been nothing but pleasant, friendly, and professional to us. But then again, I don't expect to be treated like I'm the CEO of the place either. We actually engage in conversation with them every day.

The studio units have plenty of room. When we want a stove, hot plate or counter space, we get a bigger unit. Never had a problem with the WI-FI. No need to rent a car if you stay here. Everything is walking distance.


  • Overall Rating: 4 out of 5
  • Resort Location: 5 out of 5
  • Staff/Service: 2 out of 5
  • Cleanliness: 4 out of 5
  • Sleep Comfort: 5 out of 5
  • Avatar for ken1193
  • User: ken1193
  • Updated: Jan 29, 2015

Studio units here are relatively small, with no stove or hot plate, no counter space and no sink except for the bathroom sink, although the king size bed was a pleasant surprise. Much more like a motel room than a condo unit, actually. We were renting directly from an owner; no other unit size was available to rent. I believe this "studio" may actually have been the smaller portion of a "lock-off" unit. Small dormitory-type "mini-fridge". WiFi did not work inside the unit at any time during our week long stay (I reported the problem, but it was never addressed) --- not a big deal, as we certainly weren't in Key West to be spending time on the computer. $45.00 additional charge per week for parking in the garage next door (very convenient actually; we had no objection or problem with that fee). Front desk staff seemed disengaged and disinterested, but we had no special requests and little contact anyhow.

This is certainly the best Hyatt location by far among the four Hyatt properties (only three of which are actually timeshares) in Key West, but the front desk staff seemed to consistently exhibit some "attitude". Housekeeping personnel tried to enter our unit at 8:00 a.m. on check-out day (check-out time is not until 10:00 a.m.), despite the obvious "Do Not Disturb" tag prominently hung on our door. No big deal; we politely sent her away and checked out around 9:15 a.m.

This is a great Key West location and we thoroughly enjoyed our week in KW. The unexpected staff "attitude" here was a bit of a surprise and a bit of a disappointment for a Hyatt-quality property, but we would return (and we already plan to do so) --- but certainly NOT in a "studio" unit ever again.


  • Overall Rating: 5 out of 5
  • Resort Location: 5 out of 5
  • Staff/Service: 5 out of 5
  • Cleanliness: 5 out of 5
  • Sleep Comfort: 5 out of 5
  • Avatar for melissas538
  • User: melissas538

We stayed at the Sunset Harbor over Spring Break. Our first time to Key West and this was an amazing spot to stay! Right at the water yet so close to everything you want to do in Key West. You don't need a car if staying at this resort - everything is walkable and bikeable. Beautiful private pool. Definitely will be back!


  • Overall Rating: 4 out of 5
  • Resort Location: 5 out of 5
  • Staff/Service: 4 out of 5
  • Cleanliness: 5 out of 5
  • Sleep Comfort: 5 out of 5
  • Avatar for johna324
  • User: johna324

Don't listen to reviews on to small studios they are perfect and well appointed The staff is great it is very clean and close to everything one of the best


  • Overall Rating: 1 out of 5
  • Resort Location: 1 out of 5
  • Staff/Service: 1 out of 5
  • Cleanliness: 1 out of 5
  • Sleep Comfort: 1 out of 5
  • Avatar for danielm326
  • User: danielm326

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