Pueblo Bonito Resort at Emerald Bay

This place is fabulous - the service is outstanding, the food excellent, the accommodations superb - it truly is a 5 star resort or gold crown. I was lucky enough to swap into this place during the Xmas and New Year time frame and loved every minute. Their SPA is to die for - massages, a full gym to work out, three pools, private and quiet and if you want to go to town they have a shuttle. I am going to see if I can buy a unit here!! ITS GORGEOUS!

Outstanding resort. As beautiful as any we've stayed, has a tropical feel. Maybe the top resorts on Wailea and Kapalua are fancier but this is hard to beat. Good dining choices. Not so far to the Gold Coast as they have regular service to the other Pueblo Bonito. Staff very friendly and efficient. Great adult pool. Highly recommend.

this place is so awsome i recomend it to everyone who hasnt yet stayed here.. there is not anything negative about this place... the people who work here are great the food is good the DRINKS are good and the service is just fantastic. I cant wait to go again next christmas.. we love it so much we are buying a timeshare so we can go every year! In fact we just bought our timeshare.. In the new building christmas week.. so now we can go every year.. we are so excited..

Just got back last night from the resort. 11/08 We traded in, thru RCI What a perfect spot and resort :) It was so clean, the people friendly The pool and beach were great and the food, outstanding !!! There is a free- shuttle that runs hourly to another Pueblo Bonito in town, if you want a change of scenery or to try another place to eat ! We are going back next year ~

Stayed in newest building two weeks in December. Everything was wrong from dirty dishes, missing utensils, inoperable deadbolt and screws falling out of shower head. Meal at main restaurant was terrible service and left me sick in bed for two days. Contacted manager with minimal response, am now in contact with Mr. Coppell

Heard from manager asking if there was any way we woud reconsider staying at Emerald Bay again. I said if they would have maintenance and housekeeping further trained it would certainly help. No mention of any special incentive to return so I said we would much preferf to stay at PB in Mazatlan which is older but definitely more friendly and water is great for swimming. When we visited it reminded me of older, genteel mexico where personnel care about the visitors.