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Re: Extended contract fee and losing privileges (by Jane W.):

We purchased a presidential suite during preconstruction which allowed us to use the week both for the year as well as borrowing for the next year. In 2006 they called us offering us an upgrade from the 30 year contract to a 100 year contract for an additional fee. We called the 800 number with our payment and received the extension.

This year I called to use our this year week and to borrow and use our next year week. They informed us that we had forfeited that feature of our contract when we sent the additional fee and extended the contract. After repeated emails, they sent us a copy of a letter they say they sent us prior to extending the contract life. We were unaware of that letter when we called in our payment.

Does anyone have an email that would get us to someone besides reservations or sales, who might be willing to refund us the extra fee and return our contract to the 30 year life?