Villa del Palmar Vallarta

i'm a longtime timeshare owner here and booked a 2 bedroom 2 bath for 2 weeks for 6 adults. It was specifically described as this:

"If space is a concern, our fabulous Two Bedroom Suite should set your mind at ease, featuring two spacious bedrooms, one with a king-size bed and the other with two double beds, plus a full-size sofa bed in the spacious living area. There are up to three bathrooms (may vary by unit) with travertine marble décor, and bathtubs or showers. The living area and full kitchen provide the perfect setting for relaxing evenings, and the exterior balcony is furnished for up to 6 people so that everyone can enjoy the serene ambiance of their ocean or garden view."

A variety of photos of this space are advertised as well on site. Upon arrival we were told that they were "oversold" and they would not/could not give us what we paid for. They gave us 2 very old separate rooms in the old section (previously known as Del Mar - a different "resort") instead - each with just one bed & a very small sofa bed which was so old and dilapidated that we asked them to remove it. This was not at all what was booked/paid for and not enough room for all to sleep in even if we had wanted to stay there. NO "marble decor, no "two double beds," no "spacious living area." No "exterior balcony furnished for 6." No "view." The space we were given did not at all reflect the photos advertised either - it hasn't been updated in decades and is scheduled to be demolished . We would never book this space anywhere. We made numerous complaints and were told there was nothing they could do as the room we booked was not available. No refund. No restitution. No apology.

We asked multiple times to talk to the supposedly on site member services manager. Each time we were denied - "he is not available."

On the third day, we were offered a bribe. IF we attended a timeshare sales presentation they would move us to "a beautiful two bedroom" - the type we actually booked, paid for and were told was unavailable. We insisted that we would only go to this sales talk IF were moved to this room first. They refused and the offer was withdrawn.

Bottom line: your confirmation means nothing. They can and will put you in accommodations that are completely different than what you booked and what was advertised/confirmed. You will be given no warning of this. Had we known in advance, we would have cancelled the trip.

We have stayed at this beautiful resort many times. We really enjoy all the fantastic entertainment the resort has each night. The staff is incredibly helpful and eager to help with information. The service is fantastic. Fun on the beach is bif on the volleyball courts. two happy hours each day keep you happy; 2 for price of 1. Order the Margarits with no ice! This makes it 4 for 1! Hiking trails are close/ The bus ride to the Romantic zone and town beach restaurants is .50. Yes, fifty cents! PV is a very safe town.

This resort has everything you need and more... The activities and entertainment are great. The property was recently redecorated. The grounds are so beautiful and well maintained.

Loved the decor, very unique. Clean and well-stocked kitchenette. Decent sized a pool and beach area and it was nice to be right across from the Food Park. They will set you up with beach chairs and an umbrella for free. Overall a great experience. Huge thanks to Brayan for serving by the pools/beach on several of the days. He was so friendly and ensured great service. I really liked the variety of pools and locations throughout the resort. Excellent friendly service. The breakfast buffet was delightful and the family said the made-to-order omelets were the best they ever had. The food is totally delicious

Great location, all-inclusive meal plan available for a fee (price available on request). Excellent service/social activities including theme nights (some at a small extra charge). Nice variety of restaurants within easy walking distance. Or catch a bus and head for the Malecon or the Romantic Zone.

This resort has been recently upgraded and the rooms are all repainted and beautifully maintained. All the restaurants at the resort are good the variety of food is excellent - authentic Mexican, new sushi place, Italian and more - you also can buy all inclusive if you are willing to eat all your meals at the resort.

Just returned from 5 weeks at UVC resorts 3 weeks at Villa del Palmar, 1 week Palmar Flamingos and 1 week Del Mar. My impression on arrival and the total length of our stay was how absolutely clean ALL the areas of the resort were. During our stay we had several first time guests visiting and they commented several times on the appearance, upkeep, and cleanliness of the grounds and condo. We actually found the Palmar condo cleaner than Flamingos and better equpped. Upgrades are continuous each season. Yes, one could arrive just as lights need upgrading, or fan needs repair...just call front desk and it will be replaced or repaired. Yes, if you are there during a high season week.. you may have to call a 2nd time. I have had fridge freezer door replaced, exchanged for cleaner couch, etc. They, need to know if something is not right and will replace or fix. If you are worried about the marble floors and your feet wear flip flops. All Mx, tile/marble floors are magnets to dust/dirt. We have been owners since 1986 and now our family, into the 3rd generation, is enjoying all the benifits of the property and its location as a 2nd home, or well deserved holiday week (s). And, the attitude of all the staff; housekeeping, front desk, bell boys, on site entertainment (bit lound for us oldtimers mid afternoon) is great...all ways cheerful and welcoming and wanting to please their guests... an attitude we try to also reciprocate as guests in their city. We look forward to our return this winter and 'the kids' really like the hype of 'spring break weeks' and so do their friends and families, who, after renting at other resorts in the area, say "The Palmar/Del Mar" has the best of everything we need on vacation and have confirmed condos. Vancouver, B.C. Canada owner 7 weeks.

Ocean view with huge balcony! I saw a mother and baby whale frolicking in bay right from my ocean front huge balcony! The sunsets are absolutely gorgeous! Close to the Melacon. Lots of dining options at resort or around town.

excellent resort 5 stars all the way!