When we checked in to our unit, we discovered one of the bedrooms (they were separated by adjoining door) smelled so musty it was...
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When we checked in to our unit, we discovered one of the bedrooms (they were separated by adjoining door) smelled so musty it was unusable. We tried to run ceiling fan and a/c with open door to air it out. Day 2 we decided it was basically unusable. I called my aunt and uncle to tell them they should not join us on the trip. If I feel like the room is not usable for my aunt and uncle, for free (to them), How can Hyatt VC provide it to me for thousands? I went to the office and asked for property manager, to be told there wasn't one onsite and there wouldn't be one for days. I asked if I could pass on a message, they said they would let mgt know via txt/email. The next day the desk called to see if I'd been contacted, I told the no. They again relayed the issue. I was never contacted. They other issue with the "usable" portion was cleanliness. We had to wear shoes/socks when walking in the unit or our feet would be black from the dirt on the tile. Shame, the location is great. I would definitely NOT reserve an unassigned two bedroom unit here. You could end up with an unsable unit, cost thousands, and mgt that is non existant.