I hate to leave a bad review, but this resort was a total disapointment. We rented a 2br unit directly from Fairfield, who told me we...
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I hate to leave a bad review, but this resort
was a total disapointment. We rented a 2br unit
directly from Fairfield, who told me we would
not have to change units during our 4-day
weekend (eventhough we stayed Thurs-Sunday), and
the unit was waterfront. When we arrived at the
resort, the only thing we were given was a scrap
of paper (literally) with the pool code and our
keys. Parking is very difficult, the spaces are
small, so if you have something larger than a
compact car, you will have a tough time. When we
got to the room, it was an average 2br timeshare
with a galley kitchen, full refrig. and stove.
It was a very standard 2br unit that overlooked
the parking lot and street, and backed up to
another building, so the view was that of a
brick wall. To the side was some heavy
construction of a new building. We went to the
maindesk to ask about another unit, but was told
they were sold out, and we were lucky to be in a
unit where we didn't have to move throughout the
weekend.
The next morning, we saw the cleaning person,
and told her we were leaving for the day. She
was surprised by that, because she had us listed
as checking out! We went to the main desk to
confirm, (a different group than the night
before) who told us, yes, we were checking out,
and moving across the hall! Since we had
reservations in 15 minutes, we told them we
would be back in a few hours (after asking to
speak to the manager or asst. manager, neither
of which was on site) to reluctantly move our
things. When we came back a few hours later, all
of our belongings were GONE. The unit was
totally emptied out!! In a complete frenzy, we
demanded to see the manager, who was not aware
that our belongings were moved either. It seems
the cleaning person moved all of our things to
the new unit!
Only the 2 Asst. Managers were available to work
with us now, and we told them we wanted what we
reserved, which was a waterfront unit. Out of
nowhere, there were now some available
waterfront units!!! The best waterview units
they had overlooked Christie's, the bar next
door - and the band only lasted until 2am.
Another band played the same hours at the hotel
behind Christies, so we had the "pleasure" of
listening to 2 bands try to out-do each other
until 2am.
We also found out that there are activities
planned, but since we never received any packet
or details about the resort, we only found out
after the fact. Upon checking out, I overheard
someone looking for the activities coordinator,
who was an hour late for the first activity. So
that's all I have to say about that.
