We just returned from a week in unit
255D. "D" would be an appropriate grade for
the unit and the resort. Our condolences to
the owner(s).
Our 2 br upstairs unit had only a shower for
the master bath. The other bath had a small
tub. Only downstairs units have hot tubs...
As with other posts, we hoped for the best
but also experienced the well worn
appliances, broken light switches and burned-
out bulbs, dirty windows displaying smashed
insects to look out of, paint spills on curtains
and floors, missing and rough trim boards,
cobwebs hanging from nearly every corner
and light fixture. We killed several of the "web
designers" (spiders) to slow their
progress.Things like this distract from one's
ability to relax.
We complained to the front desk, in person,
requesting another unit. (When we were
checking-in the first night, another guest in
front of us was having the same unpleasant
experience) We were told that our unit had
been recently refurbed and no other refurbs or
downstairs units were available. (The refurbs
were only for countertops, furniture, carpet,
and artwork.)
So the lady took our list of complaints and
promised to send someone over from
maintenance.
They practically followed us back to the unit
with a clock radio (we had none) and the
missing kitchen towels. From there it got
rather interesting...
The next two days we're visited by repairmen
to address some of the mechanical issues.
They replaced the broken television and
icemaker. The other items would have to be
repaired when the unit is unoccupied. The
resort management planned to move us to
another upstairs unit and left several phone
messages. The problem? Our phone would not
receive calls or flash when messages were
waiting. (another work order for maint.)
Meanwhile, someone changed the status of
our unit to "unoccupied". We find this out
when another guest tried to move in with us.
He got the top of the stairs, realizing then
there was a mixup.
Once again I call the front desk to remind
them we're still occupying the unit. The person
told me of the computer error and that it will
be corrected. The following morning
we're "walked-in" on by an inspector whose
job is to check for damage after someone
checks out. He shows me his printout. Sure
enough, the error was not corrected as
promised.
As for the dirt and spiders, we were informed
that midweek cleaning and linen replacement
was an extra $65. Since this was the third day
of our stay they couldn't clean our unit. Plan
on washing your towels. You only get one per
person per week. If you plan on cooking bring
extra flatware. You only get 4 spoons, for
example. You get one 10" skillet. Very
understocked compared to other resorts...
The next day after that we returned from a
day at Busch Gardens to find our unit
inaccessible. Our keys were disabled by yet
another misinformed employee. Another trip to
the front desk for new key cards...
The patio furniture was dirty and the deck
hadn't been swept for quite a while. Of
course, with a hundred or so mosquitos
poised on the screen door day and night, you
might as well stay inside unless you brought
mosquito repellant along.
The only positive experience was the very
helpful conscierge desk and convenient
proximity to the historic sites. The roads are
well designed to get you where you want to
go in a reasonable amount of time.
Rest assured, Our submitted comment card
was longer than this post. Hopefully it'll help
someone in the future...
Meanwhile I would recommend staying
elsewhere, we will...