Cosmetically this is a beautiful resort, poor management ruins the resort. The restaurant and bar located in the building was said to be...
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Cosmetically this is a beautiful resort, poor
management ruins the resort. The restaurant
and bar located in the building was said to be
open seasonal, We thought July & August
were prime season for Atlantic City. Our
mistake I guess, it was closed some days
during the week,with no postings on the door
to indicate this, it was a hit or miss deal. This
meant that you could not have drinks by the
pool and had to go to the Boardwalk for all
your meals on those days.
The shuttle service left a lot to be desired, it
was supposed to leave on the hour from the
resort, which we found not to be true.
The elevators in the building were very slow,
you could sometimes wait 5 minutes or more,
this was because both the guests and the
maintance staff used the same elevators.
However there was a maintanence elevator
that only went up to the 7th floor, Since the
building had from 35 to 40 floors we couldn't
see the reasoning behind the maintanence
elevator.
After arriving we advised that the air
conditioning system did not work, they
promptly sent up maintanence who proceeded
to change the air filters, we repeatley advised
them that it was blowing warm air and
maintanence said it would cool off in a little
while. After unpacking and returning to the
room several hours later we were presented
with the warm room. Needless to say we had
to repack that night and change our room.
Trying to setup day trips with the resort was
an adventure, since rarely anyone was down
at the desk and leaving messages resulted in
alot of phone tag, which eventually we give up
on trying and we went our own way.