The Aruban Resort & Casino is now the Tropicana Resort & Casino. The old girl is coming to life. First impression is marvelous with...
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The Aruban Resort & Casino is now the Tropicana Resort & Casino. The old girl is coming to life. First impression is marvelous with pristine landscaping that has brought a classy, professional look that is the best I have seen in the 10 years I have been coming. The staff is the best I have experienced including taking initiatives without being asked.
While the rooms are in obvious need of an upgrade, management is taking the right approach of making sure the chillers are capable of providing sustainable airco, the roofs are replaced before extended damage is done due to leaks, the elevators are upgraded, etc. Management is emphasizing safety and customer comfort before trying to sell timeshares before necessary upgrades are finished.
Two areas needing improving are security and an increased supply of umbrellas and chairs to provide shade for the increasing number of customers. There are plenty of security personnel (mostly women) on the property, but there is need to require more patrolling (in golf carts if necessary) of the outer walkways and pools on a regular basis to make sure those using the limited lounges, etc. are from the resort; to prevent irresponsible users from leaving young children unattended; and to prevent kids on bikes from using the outer walkways to makes mischief and noise.
The three weeks I spent there were fun and relaxing resulting in the making of many friends of fellow vacationers and staff. Kudos to the staff and management. I look forward to continued improvement andf say thanks for a job well done. Jack