Own 2 weeks here have always had a great stay. Had a week booked December of this year, resort isn't as pre Covid&fire. Our flight from...
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Own 2 weeks here have always had a great stay. Had a week booked December of this year, resort isn't as pre Covid&fire. Our flight from Canada was delayed and we arrived well after midnight, booked an oceanfront condo but was told the only one available was on the 7th floor and would need to walk the stairs, no elevator. In our group were 2 ladies with mobility issues and all of us senior citizens. No way that was going to happen. Ended up in an ocean view room. Inquired if our week in February could be changed to oceanfront, reception said they would ask a manager to contact me. (Still waiting for that call). Day 2 found roaches in the dishwasher, on kitchen counter and in master bathroom. Went to front desk to let them know sent someone up to spray and was told that a pest control company would be there in 24 hour to make sure the problem was taken care of. No one ever showed up, so the roach problem grew. Total disgusting, had to keep counters bleached and sanitized. Midweek change of towels, sheets and general tidy never happened, was told they don't provide that service anymore. Our maintenance fees have increase over the years, but now resort has less services. Unhappy owner.